[BCM] Case Study: Executing BIA to Determine Critical Business Functions for a University

Case Study: Critical Business Functions for Singapore Management University (SMU) in a Business Impact Analysis

Conducting Your Business Impact Analysis

If you are reading this blog, it is meant to be a case study discussion on executing the business impact analysis for SMU. This is a "mock-up" for a theoretical discussion and does not represent the university.

Prioritising critical business functions is essential when conducting a Business Impact Analysis (BIA) for Singapore Management University (SMU).

These functions ensure core activities like teaching, research, admissions, and examinations can continue with minimal disruption, even during a crisis.

The BIA should assess the impact on in-person activities and online delivery methods, crucial in Singapore's emphasis on educational continuity.

Beyond core functions, the BIA must consider critical support functions like financial management, human resources, and IT infrastructure.

Data security becomes paramount as disruptions could compromise research data or online learning platforms. The analysis should also consider functions specific to SMU, such as international student support, research ethics compliance, and alumni relations.

Analysing these critical areas and potential vulnerabilities can inform SMU's BIA and a robust business continuity management plan.

This plan ensures that SMU can respond effectively to disruptions, minimise downtime, and fulfil its educational and research missions even in challenging times.

When conducting a Business Impact Analysis (BIA) for Singapore Management University (SMU), here are some critical business functions to consider:

Core (or Critical Business) Functions

Teaching & Learning (including online delivery)

This encompasses all activities related to delivering education to students, including lectures, tutorials, seminars, and examinations. SMU's emphasis on online learning platforms makes this function even more critical during disruptions.

Research & Scholarship

Research is a core function of SMU. The BIA should assess the impact of disruptions on ongoing research projects, data access, and collaboration among researchers.

Examinations & Assessments

Maintaining the integrity of the assessment process is crucial. The BIA should evaluate how disruptions might impact exam delivery, grading, and record-keeping.

Student Admissions & Registration

Ensuring a smooth admissions process and student registration is vital for SMU's operations. The BIA should assess the impact of disruptions on application processing, enrollment, and orientation activities.

Essential Support (or Critical Business)

Functions for Support Units

Financial Management (payroll, accounts payable/receivable)

Disruptions should not hinder essential financial operations like payroll, bill payments, and tuition collection.

Human Resources Management

Managing HR functions like payroll, benefits administration, and employee communication during disruptions is critical.

IT Infrastructure & Services (including data security)

A functional IT infrastructure is essential for online learning, research activities, and administrative processes. Data security measures need to be robust to withstand cyberattacks.

Essential Services (Security, Utilities)

The uninterrupted functioning of security services, utilities like electricity and water, and building maintenance are crucial for a safe and operational campus environment.

Additional Functions Specific to SMU

Library Services (access to critical research materials)

Access to library resources, both physical and digital, is essential for research and learning. The BIA should assess how disruptions might impact access to these resources.

International Student Support Services

SMU has a sizeable international student population. The BIA should consider the unique needs of these students during disruptions, such as visa issues or travel restrictions.

Research Ethics & Compliance

Maintaining research ethics and regulatory compliance are crucial for SMU. The BIA should evaluate how disruptions might impact research protocols and data security.

Technology Transfer & Commercialization

SMU might be involved in technology transfer and commercialization activities. The BIA should assess the impact of disruptions on these processes.

Alumni Relations & Career Services

Maintaining solid alumni relations and career services is vital for SMU's reputation and student success. The BIA should consider how disruptions might impact these areas.

Summing Up ...

By thoroughly analysing these critical business functions and their potential vulnerabilities, SMU can develop a robust BIA that informs its business continuity management (BCM) plan.

This plan ensures that SMU can effectively respond to disruptive events, minimise downtime, and continue its core educational and research missions.