[CM] [WH] [E2] [C7] CM Testing and Exercising

Chapter 7

Woodlands Health

The Testing and Exercising Phase is a crucial component of the Crisis Management Planning (CMP) methodology for Woodlands Health (WH).

This phase ensures that crisis management strategies, processes, and resources can function effectively under real-world conditions.

By systematically testing the crisis management framework, WH can validate its preparedness, identify gaps, and enhance coordination across its acute, sub-acute, rehabilitative, transitional care, and specialist services.

Given WH’s extensive healthcare facilities, 1,000-bed capacity, and integrated community focus, the testing and exercising process must be structured, progressive, and tailored to healthcare-specific risks.

To achieve this, exercises are grouped into Initial (basic) tests and Advanced tests, allowing teams to develop competency in stages before progressing to more complex scenarios.

Initial (Basic) Tests

Initial tests focus on validating individual components of the Crisis Management Plan and familiarising team members with their roles and responsibilities.

These exercises are less complex, require fewer resources, and are designed to build confidence before advancing to more challenging simulations.

Component Tests

Objective

• Verify that individual crisis management tools, systems, and procedures work as intended.

Examples for WH

• Testing the public announcement system for emergency communication within the hospital.
• Verifying the functionality of emergency power backup in critical care units.
• Checking medical gas supply continuity in operating theatres during disruptions.

Call Notification Tests

Objective

• Confirm that the Crisis Management Team (CMT) can be contacted quickly and reliably.

Examples for WH

• Initiating an after-hours emergency call tree to key crisis leaders.
• Testing SMS, email, and secure messaging platforms for rapid alerts.
• Assessing the accuracy of staff contact lists and notification escalation processes.

Walkthrough Exercises

Objective

• Review crisis procedures step-by-step without the pressure of a real incident.

Examples for WH

• Conducting tabletop discussions on patient evacuation during a fire.
• Reviewing pandemic escalation procedures, including PPE distribution and infection control zones.
• Walking through the response steps for IT system downtime affecting patient records.

Advanced Tests

Once WH has demonstrated proficiency in initial tests, more complex and realistic exercises can be undertaken.

These advanced tests challenge coordination between multiple departments, assess decision-making under pressure, and validate the integration of crisis response activities across the healthcare network.

Integrated Tests

Objective

• Test the interoperability of different crisis management components and departments.

Examples for WH

• Coordinating between the Emergency Department, ICU, and long-term care units during a mass casualty event.
• Integrating IT recovery operations with clinical service continuity during a cyberattack.
• Ensuring communication flows seamlessly between hospital operations and NHG headquarters.

Simulation Tests

Objective

• Replicate crisis conditions in a controlled, realistic environment to evaluate response readiness.

Examples for WH

• Simulating a major infectious disease outbreak and implementing isolation protocols.
• Conducting a mock active threat lockdown, including coordination with law enforcement.
• Running a disaster scenario involving large-scale patient transfers to other facilities.

Live Tests

Objective

• Conduct full-scale, on-the-ground crisis response exercises with real-time deployment of personnel and resources.

Examples for WH

• Hospital-wide evacuation drill involving patients, staff, and emergency responders.
• Mass casualty exercise with simulated injuries and triage in the Emergency Department.
• Live fire drill to test rapid patient movement from high-dependency areas.

Summing Up ...

For Woodlands Health, testing and exercising are not one-time events but an ongoing cycle of validation and improvement.

By starting with Initial (basic) tests and gradually progressing to Advanced tests, WH can ensure that its Crisis Management Team, frontline healthcare staff, and support services are ready to act swiftly and effectively in any crisis.

This structured approach enhances patient safety, operational resilience, and confidence in WH’s ability to serve as a trusted healthcare provider for Singapore’s northern community, even under challenging circumstances.

Operational Readiness: Crisis Management Implementation for Woodlands Health
eBook 2: Implementing Crisis Management for Woodlands Health

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