[CM] [WH] [E2] [C6] CM Plan Development

Chapter 6

Executing Crisis Management Plan Development Phase

Phase 5 in the Crisis Management (CM) Planning Methodology—Crisis Management Plan Development – Putting It All Together—brings together all prior planning elements into a single, actionable, and living crisis response document.

This chapter guides Woodlands Health (WH) through consolidating its extensive preparedness work into a formal Crisis Management Plan (CMP) tailored to its unique integrated care environment.

Purpose of Chapter

At this juncture, WH transforms foundational inputs—such as identified risks, critical scenarios, response protocols, communication strategies, and resource planning—into a cohesive CMP.

This document must be concise, highly readable, accessible, and regularly updated.

Implementing the CM Planning Methodology for Woodlands Health

Key Tasks with Woodlands Health–Specific Examples

Documenting the Crisis Management Plan

• Executive Summary
  

  Example

   

  Outline WH’s integrated structure, the 1,000-bed acute and community facilities, its 400-bed long-term care services, and its role as the healthcare hub for Singapore’s North. Clarify the CMP’s aim to protect patient welfare, staff, and continuity of care.
  
  
• Crisis Scenarios & Impacts
  

  Example

  • A significant outbreak (e.g., a contagious disease at the WH Campus) disrupts patient flow across acute, rehabilitative, and long-term care units.
  • Infrastructure failure, such as power or water outages affecting the ICU, Women’s Health & Specialist Centre, or Children’s Clinic.
  • Security threats or evacuation needs are impacting safe care delivery in the healing garden and surrounding healing-focused community areas.
  
  
• Response Protocols
  

  Example

   

  For an outbreak, designate roles—Incident Commander (e.g., Campus Director), Infection Control Leads, Communications Liaison. Step-by-step actions, e.g., activation of isolation wards, staff cohorting, telehealth alternatives, and arrangements with partners for overflow capacity.
  
  
• Communication Plan
  

  Example

   

  Identify spokespersons (e.g., Chief Medical Officer, Public Affairs Head), target audiences (patients, families, health ministry, public), messaging platforms (in-campus broadcast, SMS alerts, social media, local media), and rapid escalation triggers (e.g., a cluster of cases).
  
  
• Resource Allocation
  

  Example

   

  Enumerate surge staffing plans, portable ventilators, PPE caches, backup generators, modular quarantine zones, and the healing garden’s adaptation as a patient overflow or triage zone.
  
  
• Business Continuity Integration
  

  Example

   

  Tie in existing Continuity Plans—how elective services or out-patient clinics can shift digitally, redeployments among acute/community wings, and plans to transfer long-term care residents if needed.
  
  
• Appendices
  

  Example

  Provide detailed contact lists (e.g., internal team, Ministry of Health, emergency ambulance), templated press releases, and decision-flow charts for activating campus-wide responses.

Ensuring Clarity and Concise

Example

Accessibility & Distribution

• Storage: Secure yet accessible shared drive (e.g., campus intranet), with offline printed copies in key areas like CIU, Nursing Stations, and the Healing Garden command post.
• Distribution: Email circulation to all relevant personnel—crisis management team, department heads, long-term care leads.
• Training: Regular tabletop exercises in different zones (acute hospital, Women’s Health & Specialist Centre, Children’s Clinic, Healing Garden), familiarising staff with the CMP’s sections and their roles.

Regular Review and Updates

Example

Quarterly cross-departmental reviews to update contact lists, test communication platforms, and assess emergent threats, such as evolving infectious disease patterns, tech system upgrades, or expansions to outpatient telehealth services.

Summing Up ...

By completing Phase 5, Woodlands Health shapes all prior planning into a refined, readily actionable Crisis Management Plan—tailored to its integrated acute, rehabilitative, long-term, and community services.

A clear, accessible CMP empowers WH to respond rapidly and decisively to crises, preserving seamless care delivery across its diverse service spectrum and safeguarding the Northern Singapore community it serves.

Operational Readiness: Crisis Management Implementation for Woodlands Health
eBook 2: Implementing Crisis Management for Woodlands Health

More Information About Crisis Management Blended/ Hybrid Learning Courses

To learn more about the course and schedule, click the buttons below for the  CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].

	Please feel free to send us a note if you have any questions.