[BCM] [TAL] [E3] [BIA] [T2] [CBF] [1] Dispute Management and Advisory Services (via TADM)

[Business Impact Analysis] [Critical Business Function] [T2] Part 3 & Part 4

BIA Questionnaires 

Part 3: Impact Over Time of Business Functions

Impact Over Time of Business Functions

CBF-1 Dispute Management and Advisory Services (via TADM)

The continuity of CBF-1: Dispute Management and Advisory Services (via TADM) is vital to the mission of Tripartite Alliance Limited (TAL) in maintaining fair and progressive workplace practices in Singapore.

This function, carried out through the Tripartite Alliance for Dispute Management (TADM), directly supports employers and employees by resolving employment disputes efficiently, maintaining industrial harmony, and upholding trust in the tripartite framework.

This chapter presents a detailed analysis of the impact over time of each sub-business function (Sub-CBF) within CBF-1.

By mapping out the potential severity of disruptions across a defined timeline—from 4 hours to 60 days—this impact assessment enables TAL to prioritise recovery actions, define resource requirements, and make informed decisions for effective business continuity planning.

The evaluation is based on a five-point impact scale, with 1 representing minimal disruption and 5 indicating a critical level of impact on operations, stakeholders, compliance, or reputation.

The impact ratings were determined through a combination of internal stakeholder consultations, service delivery assessments, and alignment with TAL’s regulatory obligations and service-level expectations.

Each Sub-CBF has also been assigned a Recovery Time Objective (RTO), a Maximum Tolerable Period of Disruption (MTPD), and identified vulnerable periods where continuity is most critical.

Part 3: Impact Over Time of Business Functions for the high-level critical business function CBF-1: Dispute Management and Advisory Services (via TADM) of Tripartite Alliance Limited (TAL).

The impact is scored on a scale of 1 (Low) to 5 (High), in line with the BCM Institute guidelines at BCMpedia.org.

Table 3: Impact Over Time of Business Functions

Notes

• RTO (Recovery Time Objective): The targeted duration to restore the sub-function before unacceptable impact occurs.
• MTPD (Maximum Tolerable Period of Disruption): The maximum time that TAL can tolerate the disruption of the sub-function.
• Vulnerable Period: Specific operational windows when disruption will have the most significant impact.

Summing Up... Part 3

Understanding the impact over time for each Sub-CBF under CBF-1 equips TAL with a strategic lens to manage operational risks and enhance organisational resilience.

The analysis reveals that time-sensitive processes such as Crisis Communication and Continuity Activation, Case Intake and Assessment, and Mediation Services require swift recovery within hours to one day due to their high impact on public trust, stakeholder confidence, and regulatory compliance.

Conversely, functions such as Records Management and Case Closure have a longer tolerance for disruption but remain essential for audit readiness and data integrity.

The staggered impact trajectories across the Sub-CBFs highlight the need for tiered recovery strategies, resource allocation, and contingency planning tailored to critical timeframes.

This impact-over-time assessment supports the overall BCM strategy by ensuring that TAL’s dispute resolution services remain responsive, accountable, and operational even in the face of disruption.

It sets the foundation for continuity strategies in the next stages of the business continuity planning lifecycle, particularly in defining recovery priorities and implementing targeted mitigation controls.

[Business Impact Analysis] [Critical Business Function] [T2] Part 3 & Part 4

BIA Questionnaires 

Part 4: Supporting IT Systems and Applications

CBF-1 Dispute Management and Advisory Services (via TADM)

Part 4: Supporting IT Systems and Applications

Information technology (IT) systems and applications form the backbone of Tripartite Alliance Limited’s (TAL) ability to deliver effective and timely dispute resolution services through the Tripartite Alliance for Dispute Management (TADM).

The critical business function CBF-1, Dispute Management and Advisory Services, is underpinned by a suite of specialised digital platforms, communication tools, and databases that support each sub-process across the end-to-end case management lifecycle.

This chapter outlines the key IT systems, recovery point objectives (RPO), system recovery time objectives (RTO), and supporting equipment or resources associated with each Sub-CBF under CBF-1.

It also highlights the operational and strategic importance of maintaining these systems at high availability levels, particularly for time-sensitive processes such as mediation and crisis communication.

The data presented serves to inform IT disaster recovery planning and business continuity management to ensure minimal disruption to services during any crisis.

Below is the table for Part 4: Supporting IT Systems and Applications for the high-level critical business function CBF-1 Dispute Management and Advisory Services (via TADM) of Tripartite Alliance Limited (TAL):

Table 4-1: Part 4: Supporting IT Systems and Applications

Summing Up... Part 4

The successful delivery of dispute management and advisory services via TADM is highly dependent on a resilient and well-integrated IT infrastructure. Each sub-process within CBF-1 requires specific applications, tools, and platforms that must remain operational or recoverable within defined tolerances.

Timely access to case information, communication channels, and digital workflows is critical not only to service quality but also to the trust and confidence of clients, partners, and stakeholders.

By systematically identifying the IT dependencies, recovery requirements, and resource needs for each Sub-CBF, TAL enhances its ability to manage operational risks and respond effectively during disruptions.

This alignment between business processes and IT continuity ensures that TAL can uphold its mandate to facilitate fair and efficient dispute resolution, even in the face of unexpected events or crises.

 

 

Resilient Partnership: Implementing BCM at Tripartite Alliance
eBook 3: Starting Your BCM Implementation
MBCO	P&S	RAR T1	RAR T2	RAR T3	BCS T1	TOC
CBF 1: Dispute Management and Advisory Services (via TADM)
DP	BIAQ T1	BIAQ T2	BIAQ T3	BCS T2	BCS T3	PD

 

More Information About Business Continuity Management Courses

 

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

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