[BCM] [MOM] [E3] [BIA] [T3] [CBF] [2] Foreign Workforce Management

[Business Impact Analysis] [Critical Business Function] [T3] Part 5

Bann_BCM_BIA_BIAQ Part 5 to Part 6

Part 5: Inter-dependencies

CBF-2: Foreign Workforce Management

Inter-dependencies refer to the internal and external parties, systems, and processes upon which a Critical Business Function (CBF) relies—or that rely on it—to perform effectively.

For the Ministry of Manpower (MOM), CBF-2 Foreign Workforce Management involves coordination across multiple internal divisions, government agencies, service providers, international stakeholders, and private-sector partners.

As emphasised in BCMPedia’s Part 5: Inter-dependencies guidance, identifying these dependencies is essential to ensure resilience, minimise disruption impacts, and maintain seamless service delivery. Dependencies may be internal or external, and can be upstream, downstream, or mutual, depending on how the Sub-CBF interacts with the related party.

The following table maps the key inter-dependencies across all Sub-CBFs under CBF-2.

Sub-CBF Code	Sub-CBF	Name of Business Unit or Vendor / Supplier / Outsource Partner	Type of Dependency – Internal	Type of Dependency – External	Type of Dependency (Upstream / Downstream / Mutual)	Description of Nature of Dependency
Sub CBF-2-1	Policy & Planning	• MOM Policy & Strategy Divisions • Legal Department • Ministry of Home Affairs (MHA) • Ministry of Trade & Industry (MTI)	Yes	Yes	Mutual	Coordination on formulation of foreign workforce policies, alignment with national labour, security, and economic strategies.
Sub CBF-2-2	Work Pass Application & Issuance	• Work Pass Division • IT Systems Ops Team • Employers • Employment Agencies (EAs) • Medical centres for pre-employment checks	Yes	Yes	Upstream (data inputs), Downstream (issuance outcomes)	Relies on accurate employer submissions, system availability, and medical verification; outputs required for onboarding and deployment functions.
Sub CBF-2-3	Arrival, Onboarding & Deployment	• Foreign Workforce Onboarding Centres (FWOC) • ICA (Immigration Clearance) • Employers & Dormitory Operators • Healthcare Providers	Partial	Yes	Mutual	Supports clearance, onboarding, medical exams, housing placement; depends on timely arrival data and compliance from employers and dormitory operators.
Sub CBF-2-4	Monitoring, Compliance & Enforcement	• Enforcement Division • Ministry of Health (MOH) • SPF / ICA for joint inspections • Employers & Dormitory Operators	Yes	Yes	Mutual	Relies on external agencies for joint operations and data exchange; provides enforcement insights used by policy and operations units.
Sub CBF-2-5	Renewal / Transfer / Exit Management	• Work Pass Division • Border agencies (ICA) • Employers • Airlines / Repatriation Service Providers	Yes	Yes	Upstream (renewal data), Downstream (exit processing)	Depends on employer submissions, identity verification, and repatriation arrangements to ensure smooth workforce transitions.
Sub CBF-2-6	Support Services & Well-being	• Workforce Well-being & Support Division • NGO Partners • Migrant Workers’ Centre (MWC) • Healthcare & Crisis Support Agencies	Yes	Yes	Mutual	Provides support and welfare services; receives cases and referrals from enforcement and employers; relies on partners for mediation, shelter, and care services.

Inter-dependencies are critical touchpoints that determine the operational resilience of CBF-2 Foreign Workforce Management.

By mapping internal and external dependencies—along with their upstream, downstream, and mutual influences—MOM can better anticipate vulnerabilities, manage disruptions, and coordinate responses across multiple stakeholders.

A clear understanding of these inter-dependencies enables MOM to maintain continuity in foreign workforce policy implementation, work pass processing, compliance activities, and the welfare of workers.

This ensures that essential services remain stable and responsive even during adverse events, safeguarding both national interests and workforce well-being.

[Business Impact Analysis] [Critical Business Function] [T3] Part 6

Bann_BCM_BIA_BIAQ Part 5 to Part 6

Part 6: Vital Records

CBF-2: Foreign Workforce Management

In this section, we examine the critical records that support the functioning of CBF-2 Foreign Workforce Management, which is responsible for managing the entry, stay, and compliance of foreign workers in Singapore.

Given the essential role these records play in ensuring operational continuity, it is important to identify, classify, and safeguard vital records within this function.

These records are crucial for maintaining compliance, ensuring smooth processes in work pass issuance and management, monitoring regulatory adherence, and providing support to foreign workers.

This section outlines the key vital records associated with each sub-process within CBF-2 and their management practices.

Sub-CBF Code	Sub-CBF	Description of Vital Records	Media Type	Location	In Whose Care
2-1	Policy & Planning	Government policies, regulations, and frameworks guiding foreign workforce management.	Digital/ Physical	MOM Headquarters	Policy Planning Unit
2-2	Work Pass Application & Issuance	Applications for work passes, approval documents, and work pass issuance records.	Digital/ Physical	MOM Database	Work Pass Division
2-3	Arrival, Onboarding & Deployment	Worker arrival logs, onboarding forms, deployment schedules, and documentation.	Digital/ Physical	MOM Database	Onboarding Team
2-4	Monitoring, Compliance & Enforcement	Compliance reports, inspection results, enforcement actions, and audit records.	Digital/ Physical	MOM Offices	Compliance Unit
2-5	Renewal / Transfer / Exit Management	Renewal and transfer requests, exit clearance forms, and exit documentation.	Digital/ Physical	MOM Database	Renewal & Exit Team
2-6	Support Services & Well-being	Medical records, emergency contact information, and well-being support documentation.	Digital/ Physical	MOM Headquarters/External Agencies	Support Services Unit

The management of vital records within CBF-2 Foreign Workforce Management is critical to the efficient and compliant management of foreign workers in Singapore.

Each sub-CBF involves a specific set of records that are necessary for day-to-day operations, as well as for meeting regulatory requirements.

By ensuring these records are properly stored, protected, and easily accessible, the Ministry of Manpower can maintain the integrity of its foreign workforce management processes, minimise risks, and ensure operational resilience.

It is essential that these vital records be regularly updated and securely maintained in accordance with best practices in records management and the relevant regulatory frameworks.

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Part 5: Inter-dependencies

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Resilient Support: Implementing Business Continuity Management at Ministry of Manpower (Singapore)

[BCM] [MOM] [E3] [BIA] [T3] [CBF] [2] Foreign Workforce Management

Business Continuity Management Certified Planner-Specialist-Expert

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Part 5: Inter-dependencies

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