[BCM] [MOM] [E3] [BIA] [T1] [CBF] [2] Foreign Workforce Management

Sub-CBF Code

Sub-CBF

Description of CBF

Business Unit Minimum Business Continuity Objective (MBCO)

2-1

Policy & Planning

Develops, reviews, and implements foreign workforce policies aligned with Singapore’s economic and manpower strategies. Ensures policies remain relevant, fair, and sustainable.

Maintain core policy development capability and data access to support urgent policy advice and crisis response within 5 business days.

2-2

Work Pass Application & Issuance

Manages the processing, approval, and issuance of work passes (Employment Pass, S Pass, Work Permit). Ensures systems for application and verification remain functional.

Ensure 50% processing capacity within 2 business days to maintain critical manpower inflow and prevent work disruptions in essential sectors.

2-3

Arrival, Onboarding & Deployment

Coordinates foreign worker arrival procedures, medical screenings, orientation, and deployment to employers. Collaborates with ICA, MOH, and employers.

Resume essential arrival and onboarding operations within 3 business days to prevent backlog and sectoral manpower shortages.

2-4

Monitoring, Compliance & Enforcement

Oversees employer and employee compliance with labour laws, conducts inspections, and enforces regulations to maintain fair employment practices.

Maintain critical compliance monitoring and complaint response at 30% operational capacity within 1 business day for high-risk or essential industries.

2-5

Renewal / Transfer / Exit Management

Handles renewal, transfer, and cancellation of work passes to ensure continuity of employment and lawful repatriation of foreign workers.

Resume 70% renewal and transfer processing capacity within 2 business days to prevent illegal employment or expired work pass cases.

2-6

Support Services & Well-being

Provides welfare, housing, and mediation support for foreign workers, including crisis assistance and dispute resolution.

Restore critical support hotline and case management within 1 business day to address urgent worker welfare or dispute cases.

Sub-CBF Code

Sub-CBF

Impact Area

Financial Impact – Monetary Loss (Estimated)

Financial Impact – Calculation of Monetary Loss (State Formula for Calculations)

Impact on MBCO – Affect MBCO

Impact on MBCO – Impact

Remarks – Description

Sub CBF-2-1

Policy & Planning

Strategic / Regulatory / Economic

SGD 1 million – SGD 2 million

(Loss of productivity hours × average national GDP contribution per hour) + (policy delay cost × number of affected sectors)

High

Delay in policy updates affects labour inflow management and strategic manpower planning

Develops and reviews foreign manpower policies aligned with national priorities. A disruption may delay new quota adjustments or sectoral labour allocation.

Sub CBF-2-2

Work Pass Application & Issuance

Operational / Reputational / Legal

SGD 2 million – SGD 5 million daily

(Number of pending applications × average employer downtime cost per worker)

Very High

Directly impacts employer operations and worker availability

Handles processing, approval, and issuance of work passes. Disruption may cause workforce shortages, project delays, and employer dissatisfaction.

Sub CBF-2-3

Arrival, Onboarding & Deployment

Service Delivery / Social / Health & Safety

SGD 500,000 – SGD 1 million

(Number of delayed workers × average daily wage × average downtime cost)

High

Affects onboarding schedules, employer operations, and worker welfare

Oversees worker entry, medical screening, orientation, and deployment. Disruption could lead to bottlenecks at checkpoints or housing issues.

Sub CBF-2-4

Monitoring, Compliance & Enforcement

Legal / Regulatory / Reputational

SGD 1 million – SGD 3 million

(Estimated penalties avoided × compliance downtime days) + (loss of trust cost multiplier)

High

Reduced ability to detect illegal employment or safety violations

Ensures compliance with labour laws, work pass validity, and housing standards. Disruption weakens enforcement capability, increasing risk of non-compliance.

Sub CBF-2-5

Renewal / Transfer / Exit Management

Operational / Economic / Legal

SGD 1 million – SGD 2 million

(Number of expiring work passes × average renewal delay cost per day)

Moderate to High

Impacts manpower continuity and transition processes

Manages renewal and transfer of work passes, as well as repatriation. A disruption may lead to overstaying, manpower gaps, or legal violations.

Sub CBF-2-6

Support Services & Well-being

Social / Health & Safety / Reputational

SGD 500,000 – SGD 1 million

(Number of affected workers × average daily support cost × duration of disruption)

Moderate

Impacts worker welfare and public confidence

Provides welfare services, dispute resolution, and well-being support for foreign workers. Disruption can erode trust and lead to social tensions.