[BCM] [MOM] [E3] [BIA] Corporate and Business Unit MBCO

[Business Impact Analysis] [Corporate & Business Unit MBCO]

Corporate and Business Unit Minimum Business Continuity Objective for the Ministry of Manpower

Introduction

As the steward of Singapore’s workforce and workplace landscape, the Ministry of Manpower (MOM) plays a central role in safeguarding labour market operations, regulating the foreign workforce, enforcing workplace safety, and providing direction on manpower policies.

Given its far-reaching impact on employers, employees, and industry stakeholders, MOM must ensure that key business functions remain operational even during significant disruptions.

This chapter introduces and defines the Minimum Business Continuity Objectives (MBCOs) for MOM at both the corporate and business unit levels, based on the Ministry’s identified Critical Business Functions (CBFs).

These MBCOs serve as quantifiable benchmarks that guide MOM’s preparedness, recovery planning, and prioritisation during emergencies.

Aligned with best practices from the BCM Body of Knowledge, these objectives ensure that MOM can deliver the essential services required to uphold workforce stability, protect livelihoods, and support national continuity.

Purpose of the Chapter

In the realm of public service, maintaining continuity during disruptions is vital to national resilience. The Ministry of Manpower (MOM) of Singapore plays a pivotal role in managing manpower policies, ensuring employment rights, upholding workplace safety, and sustaining the foreign workforce.

Any interruption to these services can lead to socio-economic instability and compromise national operations. This chapter focuses on establishing and articulating MOM's Corporate Minimum Business Continuity Objective (Corporate MBCO) — the baseline level of service MOM must uphold, even during severe business disruptions.

The purpose of this chapter is to define a measurable threshold of minimum service delivery for MOM. By setting clear Corporate and Business Unit MBCOs, MOM can better align its resources and prioritise its recovery strategies.

It enables the Ministry to make informed decisions based on risk, ensuring that mission-critical services are consistently delivered and upholding its accountability to the government and citizens of Singapore.

Corporate Minimum Business Continuity Objective (Corporate MBCO)

The Ministry of Manpower (MOM) must ensure the continued delivery of critical manpower regulatory, advisory, and enforcement functions, including but not limited to work pass issuance and renewals, employment dispute resolution, and essential workplace safety inspections, at no less than 80% operational capacity within 48 hours of any significant business disruption, to preserve national labour stability and workforce availability.

Table: Summary of MOM's Business Units and Minimum Business Continuity Objectives

This chapter serves to define MOM’s operational baseline during crisis scenarios. The Corporate MBCO and corresponding Business Unit MBCOs provide measurable, prioritised goals that guide MOM’s continuity planning, resource allocation, and recovery readiness.

Ultimately, this ensures that MOM remains a cornerstone of Singapore's workforce resilience, safeguarding public trust and economic stability.

Based on the critical business functions (CBFs) listed and referencing the guidance from BCMpedia – Part 1: MBCO & Product and Services, the Business Unit Minimum Business Continuity Objectives (Business Unit MBCOs) for the Ministry of Manpower (MOM) in Singapore are defined below.

Each Business Unit MBCO identifies the minimum level of service delivery that must be achieved during a disruption, aligned with its CBF, and includes a measurable objective and an indicative Recovery Time Objective (RTO).

Business Unit Minimum Business Continuity Objectives (Business Unit MBCOs)

Explanation and Rationale

According to BCMpedia, a Business Unit MBCO must:

• Be measurable – quantified targets for service recovery.
• Be aligned to the organisation’s mission-critical functions.
• Guide recovery priorities – helping resource and time allocation during disruptions.

Each MOM CBF identified above directly contributes to labour stability, economic resilience, and regulatory compliance.

The Business Unit MBCOs serve as both a performance benchmark during a disruption and a planning metric for recovery strategies and drills.

Summing Up …

The formulation of Minimum Business Continuity Objectives (MBCOs) is a strategic imperative for the Ministry of Manpower in building operational resilience.

By setting measurable targets for the continuity of its Critical Business Functions, MOM ensures it can respond quickly and effectively to crises that may disrupt its normal operations.

These MBCOs not only establish a clear baseline for recovery performance but also serve to prioritise resources, coordinate inter-agency efforts, and maintain public trust during emergencies.

With clearly defined Corporate and Business Unit MBCOs, MOM reinforces its role as a reliable anchor of Singapore’s manpower ecosystem.

This chapter provides a foundational reference for planners, auditors, and crisis managers involved in MOM’s continuity planning, enabling them to align BCM strategies with national priorities and organisational goals.

Ultimately, the consistent application of MBCOs enhances MOM’s agility and capacity to safeguard the workforce and economy, even in the face of adversity.

More Information About Business Continuity Management Courses

 

To learn more about the course and schedule, click the buttons below for the  BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].

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