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Resilient Support: Implementing Business Continuity Management at Ministry of Manpower (Singapore)
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[BCM] [MOM] [E3] [BCS] [T2] [CBF] [2] Recovery Strategies

The Ministry of Manpower (MOM) plays a pivotal role in New call-to-actionmanaging Singapore's foreign workforce. Ensuring the continuity of services under Critical Business Function (CBF)-2: Foreign Workforce Management is essential to uphold the nation's workforce integrity, economic stability, and regulatory compliance.

The recovery strategies outlined in this chapter are designed to safeguard the continuity of the key processes related to foreign workforce management, even during disruptions.

This section will cover the recovery strategies for each of the sub-critical business functions (Sub-CBFs) within CBF-2, detailing the Recovery Time Objectives (RTOs), recovery locations, the specifics of the recovery strategies, and the justifications for the selected approaches.

Banner [BCM] [E3] [BCS] [T2] Recovery Strategies and Justifications

Dr Goh Moh Heng
Business Continuity Management Certified Planner-Specialist-Expert
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[Business Continuity Strategy] [Template 2]

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Recovery Strategies for the Ministry of Manpower

CBF-2: Foreign Workforce Management

[BCM] [MOM] [E3] [BCS] [T2] [CBF] [2] Foreign Workforce Management

Ensuring the continuity of services under Critical Business Function (CBF)-2: Foreign Workforce Management is essential to uphold the nation's workforce integrity, economic stability, and regulatory compliance.

The recovery strategies outlined in this chapter are designed to safeguard the continuity of the key processes related to foreign workforce management, even during disruptions.

This section will cover the recovery strategies for each of the sub-critical business functions (Sub-CBFs) within CBF-2, detailing the Recovery Time Objectives (RTOs), recovery locations, the specifics of the recovery strategies, and the justifications for the selected approaches.

These strategies are crucial for maintaining MOM's ability to support the entry, compliance, and well-being of foreign workers in Singapore, ensuring minimal impact during business disruptions.

 

Banner [Table] [BCM] [E3] [BCS] [T2] Recovery Strategies and Justifications

 

Sub-CBF Code

Sub-CBF

RTO

Recovery Strategy

Recovery Location

Details of Recovery Strategy

Justification for Selected Recovery Strategy

2-1

Policy & Planning

24 hours

Work from Remote/Cloud-based Solutions

Offsite Cloud Servers, MOM HQ

Establishment of cloud-based document storage, access to planning protocols remotely, and remote access to key personnel.

Cloud-based solutions ensure access to vital policy documents, planning tools, and communication remotely, reducing downtime.

2-2

Work Pass Application & Issuance

4 hours

Application Management System Backup

MOM HQ, Backup Data Centre

Full backup of the online application system, including work pass databases and issuance infrastructure.

Enables continuous processing of work pass applications even during disruptions, ensuring compliance with immigration laws.

2-3

Arrival, Onboarding & Deployment

12 hours

Use of Third-Party Contractors & Partners

Offsite Partner Locations, MOM HQ

Engagement of pre-approved third-party contractors to assist in worker onboarding processes, deployment, and tracking.

Use of third parties ensures that critical staffing functions, such as deployment, are maintained even during system outages or office closures.

2-4

Monitoring, Compliance & Enforcement

6 hours

Remote Monitoring Tools

Offsite Operations Hub

Remote compliance monitoring using cloud-based tools for tracking foreign worker compliance, with centralised reporting.

Cloud-based tools provide 24/7 access to compliance reports, reducing dependency on physical office presence for monitoring.

2-5

Renewal / Transfer / Exit Management

24 hours

Online Portal & Automation Systems

MOM HQ, Data Recovery Location

Automated processes for visa renewals, transfers, and exit management, with secure online access to case data.

Automation reduces manual workload and ensures continuity of foreign workforce exit processes during business interruptions.

2-6

Support Services & Well-being

48 hours

Employee Assistance Program (EAP) Remote

Offsite Contact Centres, MOM HQ

Access to a remote support team, offering services such as counselling, health assistance, and emergency support to workers.

Ensures the well-being of foreign workers is maintained, even during crises, through established remote contact points for support.

 

Banner [BCM] [E3] [BCS] [Summing Up] [T2] Recovery Strategies and Justifications

The recovery strategies for CBF-2 Foreign Workforce Management are tailored to ensure that each sub-critical business function can quickly resume operations and mitigate the impact of disruptions.

By leveraging cloud-based solutions, third-party partnerships, and automated systems, MOM can continue to provide essential services such as work pass issuance, compliance enforcement, and support for foreign workers' well-being.

These strategies are designed not only to ensure regulatory compliance but also to safeguard the integrity of Singapore’s workforce management during critical incidents.

In the event of a disruption, the Ministry's ability to swiftly execute these strategies ensures the continuity of vital operations, ultimately helping to protect the interests of both foreign workers and the broader Singaporean economy.

 

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