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Resilient Support: Implementing Business Continuity Management at Ministry of Manpower (Singapore)
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[BCM] [MOM] [E3] [BCS] [T2] [CBF] [1] Recovery Strategies

The Ministry of Manpower (MOM) plays a critical role in shaping Singapore’s labour market by ensuring fair, safe, and progressive workplace practices while safeguarding the interests of workers and employers.

As the national regulator, MOM’s ability to maintain continuity in its core functions—particularly labour market regulation and enforcement—is vital to the nation’s socio-economic stability.

In the event of a disruption, it is essential to establish clear Recovery Strategies that define the Recovery Time Objectives (RTOs), identify alternate recovery locations, and justify the selection of strategies.

These strategies ensure that MOM can continue providing regulatory oversight, maintain compliance, and safeguard worker rights with minimal service disruption.

Dr Goh Moh Heng
Business Continuity Management Certified Planner-Specialist-Expert
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Recovery Strategies for the Ministry of Manpower

CBF-1: Labour Market Regulation and Enforcement

[BCM] [MOM] [E3] [BCS] [T2] [CBF] [1] Recovery Strategies

The Ministry of Manpower (MOM) plays a critical role in shaping Singapore’s labour market by ensuring fair, safe, and progressive workplace practices while safeguarding the interests of workers and employers.

As the national regulator, MOM’s ability to maintain continuity in its core functions—particularly labour market regulation and enforcement—is vital to the nation’s socio-economic stability.

In the event of a disruption, it is essential to establish clear Recovery Strategies that define the Recovery Time Objectives (RTOs), identify alternate recovery locations, and justify the selection of strategies.

These strategies ensure that MOM can continue providing regulatory oversight, maintain compliance, and safeguard worker rights with minimal service disruption.

The following table outlines the Recovery Strategies for each Sub-Critical Business Function (Sub-CBF) under CBF-1: Labour Market Regulation and Enforcement.

Table 2: Recovery Strategies for CBF-1

Sub-CBF Code

Sub-CBF

RTO

Recovery Strategy

Recovery Location

Details of Recovery Strategy

Justification for Selected Recovery Strategy

1.1

Policy & Regulation Design

T+5 Days

Remote Work with Knowledge Repositories

MOM HQ (if accessible) / Secure Remote Access

Staff continue to draft and review policies through secure digital platforms and collaboration tools.

Policy development is important but not immediately life-safety critical; remote access ensures continuity without requiring immediate relocation.

1.2

Licensing & Permits

T+24 Hours

Alternate Site Processing & Digital Platforms

MOM Business Continuity Site / Cloud Systems

Licensing and permit applications processed via cloud-based licensing systems, with overflow handled at an alternate site.

Licensing is time-sensitive for businesses and workers; fast recovery ensures continuity of economic activity.

1.3

Inspections, Monitoring & Investigation

T+48 Hours

Field Team Redeployment & Mobile Reporting

Alternate Regional Offices

Inspectors redeployed to alternate offices; use mobile devices for digital evidence collection and reporting.

Inspections are critical for compliance and safety; redeployment with mobile technology enables continuity even if HQ is down.

1.4

Adjudication & Dispute Resolution

T+72 Hours

Alternate Hearing Facilities & Virtual Hearings

Alternate Justice Facilities / Virtual Platforms

Dispute hearings shifted to alternate facilities or were conducted online using secure platforms.

Ensures fairness and access to justice; virtual hearings maintain stakeholder trust and reduce case backlog.

1.5

Enforcement Actions & Sanctions

T+24 Hours

Emergency Command & Control Redeployment

Secure Alternate Operations Centre

Enforcement officers continue operations from an alternate command post with secure communication channels.

Enforcement must continue promptly to deter violations and protect workers’ rights.

1.6

Stakeholder Engagement & Education

T+5 Days

Online Communication Platforms

MOM Website, Social Media, and Webinars

Public notices, advisories, and training shifted to digital channels and rescheduled if necessary.

Engagement and education can be slightly delayed, but must continue digitally to sustain transparency and public trust.

1.7

Regulatory Intelligence & Risk Management

T+48 Hours

Data Backup & Remote Analytics

Cloud-based Data Warehouse / Alternate Site

Intelligence teams access replicated data sets to continue monitoring risks and trends.

Early resumption of risk monitoring is necessary to anticipate compliance threats and systemic labour issues.

Summing Up … for Part 5

The above recovery strategies for CBF-1, including Labour Market Regulation and Enforcement, ensure that the Ministry of Manpower can maintain its essential regulatory functions during and after a disruption.

The strategies strike a balance between urgency, resource requirements, and operational feasibility, with high-priority functions such as licensing, enforcement, and inspections recovering rapidly. At the same time, policy design and stakeholder engagement are restored within longer timeframes.

By leveraging remote work, alternate facilities, cloud-based systems, and digital engagement platforms, MOM strengthens its resilience against disruptions while ensuring that Singapore’s labour market continues to function smoothly.

These strategies also reinforce MOM’s commitment to protecting the workforce, supporting businesses, and upholding national employment standards even in times of crisis.

 

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