[BCM] [SJ] [E3] [BCS] [T1] Mitigation Strategies and Justification

[Business Continuity Strategy] [Template 1]

Bann_BCM_BCS_Mitigation Strategies and Justification

Part 1: BCS – Mitigation Strategies

Surbana Jurong Group

Mitigation strategies are a critical component of Surbana Jurong’s business continuity management framework, serving to proactively reduce the likelihood and impact of potential threats to the organisation’s operations.

As a global urban and infrastructure consultancy, SJ faces a diverse range of risks arising from natural hazards, man-made incidents, operational disruptions, and technology-related failures.

This chapter identifies the key threats relevant to SJ, evaluates the effectiveness of existing controls, and proposes additional measures to address residual risks.

By integrating robust mitigation strategies into day-to-day operations, SJ strengthens its organisational resilience, safeguards its workforce and assets, and ensures the continued delivery of projects and services to clients, even in the face of disruption.

The table presented herein offers a structured view of each threat, associated controls, risk ratings, and the justification for adopting specific enhancements—ensuring that mitigation efforts are targeted, practical, and aligned with industry best practices.

Mitigation Strategies Table – Surbana Jurong

Threat	Existing Controls	Risk Rating	Risk Level	Risk Treatment (Residual Risk)	Additional Mitigation Strategy	Justification for Selected Mitigation Strategy
Flood	Elevated server rooms, insurance coverage, and basic drainage maintenance	High	High	Relocate critical operations temporarily	Install flood barriers and deploy IoT-based flood sensors	Real-time alerts and physical barriers minimise downtime and asset loss
Haze	Provision of N95 masks; remote work policy	Medium	Moderate	Allow remote work until AQI improves	Install indoor air purification systems	Ensures staff health and allows safe on-site work if needed
Earthquake/ Tremor	Building compliance with local structural codes	Low	Low	Evacuation to safe assembly points	Conduct annual earthquake drills and secure heavy equipment	Drills improve evacuation efficiency; equipment securing prevents injuries
Fire in Building	Smoke detectors, fire extinguishers, sprinkler systems	High	High	Evacuate and restore an alternate site	Implement fire compartmentalisation and heat-mapping analytics	Limits fire spread and allows faster emergency response
Terrorism / Bomb Threat	Security checks, CCTV surveillance, restricted access	High	High	Activate the crisis management plan	Introduce visitor pre-registration and explosive trace detection	Enhances threat detection and speeds response
Riot / Public Unrest	Security guard presence, liaison with authorities	Medium	Moderate	Suspend operations and secure premises	Install reinforced entry points and improve perimeter surveillance	Protects assets and staff in case of nearby unrest
Pandemic / Health Crisis	Health screening, vaccination campaigns, and remote work policy	High	High	Reduce on-site staff density	Establish split-team operations and stockpile PPE	Reduces infection risk and maintains operational continuity
Transport Disruption	Flexible working hours, carpool support	Medium	Moderate	Temporary remote work	Contract with private shuttle providers	Ensures staff arrival during major public transport failures
Labour Strike (Contractor-related)	Multiple contractor agreements	Medium	Moderate	Use alternative service providers	Pre-qualify backup contractors and diversify vendors	Prevents project delays from single-contractor disputes
Material Supply Delay	Multiple suppliers, basic inventory buffer	Medium	Moderate	Reschedule project timelines	Establish long-term supply agreements with priority clauses	Secures materials during shortages
Vendor / Partner Bankruptcy	Due diligence before contracting	Medium	Moderate	Seek replacement vendors	Maintain the approved vendor list with financial stability tracking	Ensures quick replacement and reduces disruption risk
Regulatory / Customs Delay	Engage experienced customs brokers	Low	Low	Adjust project timelines	Pre-clear materials and diversify import routes	Minimises regulatory bottleneck impacts
Network Failure / Connectivity Loss	Redundant internet links; SLA with ISPs	Medium	Moderate	Activate IT failover	Deploy SD-WAN failover with 5G backup	Ensures seamless connectivity and operational continuity
System Outage / Software Failure	Daily backups, vendor support contracts	High	High	Restore from backup	Implement high-availability (HA) architecture	Reduces downtime and data loss
Cyberattack / Ransomware	Firewalls, anti-virus, backups, and access controls	High	High	Activate the incident response plan	Deploy EDR and run regular phishing simulations	Improves early threat detection and staff cyber-awareness
Power Outage	UPS for servers, backup generator	Medium	Moderate	Switch to backup power	Increase generator fuel storage and test monthly	Extends operational time during prolonged outages

Summing Up ...

The mitigation strategies outlined in this chapter form a practical roadmap for strengthening Surbana Jurong’s ability to withstand and recover from a wide spectrum of disruptions.

Through the identification of existing controls, the assessment of residual risks, and the implementation of targeted additional measures, SJ moves beyond reactive crisis management to a proactive, prevention-focused approach.

By regularly reviewing and updating these strategies in line with evolving threats, technological advancements, and regulatory requirements, SJ can maintain operational continuity, protect its reputation, and uphold its commitment to delivering world-class solutions to its stakeholders.

Ultimately, these strategies not only reduce the organisation’s vulnerability to disruption but also reinforce its position as a resilient and trusted leader in the built environment sector.

Business Continuity Planning at Surbana Jurong: A Strategic Approach
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