[BCM] [SGSecure] [C3] Risk Awareness and Threat Identification

Chapter 3: Risk Awareness and Threat Identification

Promoting a Culture of Vigilance

SGSecure emphasises the importance of being alert to signs of potential threats in the workplace. This cultural shift encourages employees to:

• Recognise Suspicious Behaviour: Employees are trained to identify unusual activities, such as loitering, unauthorised access attempts, or erratic behaviour from individuals on the premises.
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• Report Suspicious Items: SGSecure protocols educate staff on identifying unattended or suspicious items which could pose a security risk.

By fostering vigilance, SGSecure ensures that employees act as an organisation’s first line of defence against risks, effectively complementing the risk assessment phase of BCM Planning Methodology.

Integrating Threat Identification with BCM Processes

BCM Institute recommends the Risk Analysis and Review (RAR) phase when an organisation is commencing its identification and prioritisation of risks based on their likelihood and potential impact.

SGSecure provides additional focus on security-related threats, such as:

• Terrorist Attacks: Assessing vulnerabilities to acts of terror, including bomb threats or active shooter incidents.
• Insider Threats: Recognizing behaviours that might indicate internal sabotage or malicious intent.
• Cybersecurity Risks: Addressing risks associated with phishing, ransomware, or other cyberattacks that could disrupt operations.
• Power Failures: Address power outages

Workplaces can integrate SGSecure insights into their risk management frameworks, ensuring a more comprehensive threat identification process.

Encouraging Active Reporting Systems

SGSecure encourages employees to adopt a “See Something, Say Something” approach.

This aligns with BCM's emphasis on early detection and swift response to potential risks. Examples include:

• Emergency Hotlines: Establishing clear channels for employees to report concerns, such as dedicated phone lines or mobile apps.
• Anonymous Reporting Mechanisms: Providing platforms for employees to share observations without fear of reprisal, encouraging more active participation.

These systems ensure that potential threats are escalated and addressed promptly, reducing the likelihood of escalation into full-blown crises.

Scenario-Based Training for Threat Recognition

SGSecure initiatives often include training programs and simulations to help employees identify and react to threats.

 These activities enhance the practical application of risk awareness, such as:

• Live Drills: Conducting exercises that simulate active shooter scenarios or evacuation procedures to assess employees' situational awareness.
• Workplace-Specific Scenarios: Tailoring training to the organisation’s unique operational context, such as critical infrastructure facilities or high-density workplaces.

This hands-on approach ensures that employees are aware of potential risks and prepared to act decisively when they arise.

Real-World Examples of Risk Awareness

Incident 1: Suspicious Bag at a Shopping Mall

In 2023, employees at a retail mall in Singapore noticed an unattended bag in a high-traffic area.

Following SGSecure protocols, they reported the item to security personnel, who promptly investigated and alerted authorities. The quick identification and response prevented panic and ensured public safety.

Incident 2: Cybersecurity Awareness in Financial Services

As part of its SGSecure initiatives, a financial institution trained its employees to recognise phishing attempts.

A staff member identified and reported a suspicious email, preventing a potential ransomware attack that could have disrupted operations.

Enhancing Risk Awareness Through Collaboration

SGSecure encourages organisations to work closely with national agencies like the Singapore Police Force and the Ministry of Manpower. These partnerships provide:

• Access to Threat Intelligence: Organisations receive up-to-date information on emerging threats and trends.
• Customised Risk Assessments: Agencies assist workplaces in evaluating their specific vulnerabilities and developing mitigation strategies.
• Community Networks: Being part of SGSecure networks allows organisations to share best practices and lessons learned from others.

Summing Up...

By embedding SGSecure principles into the workplace, organisations significantly enhance their ability to identify risks early, prevent potential threats, and strengthen their Business Continuity Plans.

This proactive approach safeguards employees and assets and reinforces operational resilience, ensuring businesses are well-prepared for any eventuality.

Disclaimer & Proper Usage of Guidebook

For details, please refer to Chapter 1, "SGSecure and Business Continuity: A Vital Partnership for Workplace Resilience."

SGSecure & Business Continuity Management

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