The Plan Phase of Malaysian Life Reinsurance’s Operational Resilience Planning Methodology
The Plan phase is the first of three phases in Malaysian Life Reinsurance Group Berhad's (MLRe's) Operational Resilience (OR) Planning Methodology. It builds clarity, alignment, and governance before execution begins, and anchors operational resilience to enterprise risk management, Board oversight and regulatory expectations.
Why the Plan Phase Matters
Resilience work that starts without a baseline, a target, and clear ownership tends to produce activity without progress. The Plan phase gives MLRe an honest view of where it stands, a prioritised list of what must change, and a Board-approved boundary for the risk it will accept. It also prepares MLRe for Bank Negara Malaysia's (BNM's) operational resilience direction, set out in its 2025 Discussion Paper.
The Five Stages of the Plan Phase
| Stage | Purpose | Chapter |
|---|---|---|
| 1. Assess Capability and Maturity | Baseline current resilience across BCM, IT disaster recovery, third-party risk, crisis management and operational risk | Chapter 3 |
| 2. Analyse Gaps | Compare current practice with BNM expectations and MLRe's target, especially service-based versus asset-based thinking | Chapter 4 |
| 3. Develop Strategy and Roadmap | Translate regulatory intent and gaps into a phased, achievable plan | Chapter 5 |
| 4. Confirm Risk Appetite | Define the level of disruption the Board will accept for critical services | Chapter 6 |
| 5. Develop and Embed Governance | Establish ownership, escalation, reporting and assurance | Chapter 7 |
How the Stages Connect
The stages build on one another. The assessment creates the baseline; the gap analysis shows what is missing; the roadmap sequences the fixes; the risk appetite sets the limits within which the roadmap operates; and governance makes sure someone is accountable for delivery. The risk appetite confirmed here is the reference point for the impact tolerances set in the Implement phase.
Outputs to Expect
- Maturity scorecards and a priority list of weaknesses
- A gap register with owners and timelines
- An OR vision, strategy and phased roadmap
- A Board-approved risk appetite statement for operational disruption
- An OR governance framework, policy and reporting dashboard
Looking Ahead
With the Plan phase complete, MLRe moves to the Implement phase (Chapter 8), where strategy becomes tangible, testable outcomes for its critical business services.

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