[OR] [MLRe] [E2] [C14] Overview of the Sustain Phase for Malaysian Life Reinsurance Group Berhad

The Sustain Phase of Malaysian Life Reinsurance’s Operational Resilience Planning Methodology

The Sustain phase makes operational resilience part of how Malaysian Life Reinsurance Group Berhad (MLRe) operates every day, rather than a standalone regulatory initiative. Frameworks, maps and tolerances decay unless people, habits and assurance keep them current.

Why the Sustain Phase Matters

Bank Negara Malaysia's 2025 Discussion Paper on Operational Resilience stresses that resilience must be continuously improved, not periodically reviewed. Boards are accountable for outcomes, and testing must demonstrate real-world survivability. The Sustain phase gives MLRe the cultural, communication, training and assurance mechanisms to show this over time.

The Five Stages of the Sustain Phase

How the Stages Connect

Culture sets the attitudes; communication spreads the message; training builds the skills; self-assessment checks progress from the inside; and independent review confirms it from the outside. Findings from the reviews feed the next cycle of the Plan phase, so the methodology works as a loop rather than a one-off project.

Outputs to Expect

• A culture programme with leadership sponsorship and indicators
• A communication plan covering internal and external audiences
• A training and awareness plan for the Board, service owners and all staff
• An annual self-assessment scorecard and action plan
• An independent review report and management response

Looking Ahead

Chapter 20 concludes eBook 2 and sets out next steps toward eBook 3, where implementation is carried out for each critical business service.

eBook 2: Implementing Operational Resilience for Malaysian Life Reinsurance
C1	C2	C8	C14

	"Sustain" Phase of the Operational Resilience Planning Methodology
	C14	C15	C16	C17	C18	C19