Process and Resource Mapping (People, Processes, Technology, and Third-Party Vendors) for CBS-1
Introduction
Electricity generation and distribution are at the heart of Malakoff Corporation’s mission to provide reliable, sustainable, and efficient energy to the nation.
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As part of its commitment to operational resilience, it is essential to identify and understand the critical interdependencies that underpin the organisation’s most vital operations.
This chapter focuses on CBF-1: Electricity Generation and Distribution Operations, a critical business function that encompasses the end-to-end processes required to produce, manage, and deliver electricity across the national grid.
To enhance resilience, a detailed dependency mapping exercise has been conducted for each sub-component (Sub-CBS) of CBF-1.
This mapping identifies the key People, Processes, Technology (applications and infrastructure), and Third-Party Vendors that support each operational area.
By systematically capturing these dependencies, Malakoff can better manage operational risks, reduce recovery time during disruptions, and ensure compliance with regulatory expectations under operational resilience and business continuity frameworks.
Table 3: Dependency Mapping (People, Processes, Technology, and Third-Party Vendors) for CBS-1: Electricity Generation and Distribution Operations
|
Sub-CBS |
People |
Processes |
Technology |
Third-Party Vendors |
|
CBF-1.1 Power Plant Operations (Thermal & Renewable) |
Plant engineers, turbine operators, shift supervisors |
Plant start-up/shutdown, energy output control, safety protocols |
DCS (Distributed Control System), Plant Management System, Energy Management Systems |
OEMs (e.g., GE, Siemens), fuel supply contractors |
|
CBF-1.2 Grid Connection & Load Dispatch Coordination |
Dispatch engineers, grid liaison officers |
Load balancing, frequency control, and voltage regulation |
Load Dispatch Centre Systems, SCADA, EMS (Energy Management System) |
Tenaga Nasional Berhad (TNB), National Grid Operators |
|
CBF-1.3 Energy Trading and Market Participation |
Energy traders, regulatory compliance officers |
Bidding strategy, real-time trading, bilateral contracts |
Trading Platforms (e.g., Single Buyer platform), Market Data Systems |
Bursa Electricity Exchange, Regulatory Bodies (Energy Commission) |
|
CBF-1.4 Operations & Maintenance (O&M) Activities |
Maintenance technicians, reliability engineers |
Preventive maintenance, breakdown repair, and asset inspections |
CMMS (Computerised Maintenance Management System), IoT Sensors |
Maintenance contractors, OEM maintenance teams |
|
CBF-1.5 Fuel Supply Chain Management |
Procurement officers, logistics coordinators |
Fuel ordering, inventory control, shipment tracking |
ERP, Fuel Management System |
Fuel suppliers (coal, gas), port operators, transport companies |
|
CBF-1.6 Water Intake, Treatment, and Cooling Systems |
Water system technicians, chemical engineers |
Water intake, filtration, chemical dosing, and cooling system operation |
Water Treatment SCADA, Flow & Quality Sensors |
Water supply contractors, chemical suppliers |
|
CBF-1.7 Environmental Monitoring and Compliance |
Environmental officers, sustainability managers |
Emissions tracking, reporting, and compliance audits |
CEMS (Continuous Emission Monitoring System), Environmental Dashboards |
DOE (Department of Environment), environmental auditors |
|
CBF-1.8 Remote Monitoring and SCADA Systems |
SCADA engineers, network administrators |
Remote plant monitoring, alarm management, and remote control |
SCADA, RTUs, PLCs, secure VPN connections |
Telecom service providers, SCADA vendors |
|
CBF-1.9 Emergency and Black Start Capabilities |
Emergency response teams, grid engineers |
Black start protocols, backup generation activation |
Diesel generators, battery energy storage systems, emergency comms |
Emergency equipment suppliers, grid authorities |
|
CBF-1.10 Health, Safety, and Emergency Response (HSE) |
HSE officers, safety inspectors, emergency drill coordinators |
Safety training, incident reporting, and emergency drills |
HSE Management Software, EHS dashboards |
Emergency responders, medical service providers |
|
CBF-1.11 Regulatory Compliance and Licensing (Energy Commission, Grid Codes) |
Legal officers, regulatory affairs managers |
Licensing applications, compliance monitoring, and audit response |
Compliance Management System, Document Repositories |
Energy Commission (ST), Suruhanjaya Tenaga auditors |
|
CBF-1.12 Technical Asset Performance & Reliability Analytics |
Data scientists, asset managers, and reliability engineers |
Predictive analytics, KPI tracking, root cause analysis |
Asset Performance Management (APM), Data Analytics Platforms |
APM consultants, software vendors |
|
CBF-1.13 Engineering and Technical Support Services |
Electrical & mechanical engineers, design consultants |
Design validation, technical issue resolution, and retrofits |
CAD, Simulation Tools, Engineering Portals |
Engineering consultants, system integrators |
|
CBF-1.14 Integrated Operations Control Centres (IOCC) |
Control room operators, incident coordinators |
Integrated plant & grid coordination, centralised monitoring |
IOCC Platform, Situational Awareness Tools, Secure Comms |
Control room tech vendors, physical security providers |
Notes:
- All People roles should include resilience training and be cross-skilled where possible.
- Processes should have documented SOPs, tested in tabletop and live scenario simulations.
- Technology must be maintained with cyber-resilience in mind (e.g., secure access, backups).
- Third-party vendors should be assessed regularly for business continuity capabilities.
Summing Up …
The dependency mapping presented in this chapter provides a holistic view of the critical enablers supporting Malakoff’s electricity generation and distribution operations. It serves as a foundational tool for risk identification, impact tolerance assessments, and scenario testing across CBF-1 operations.
Understanding these interdependencies not only enhances Malakoff’s readiness to respond to disruptions but also enables strategic investments in redundancy, automation, and third-party oversight.
Moving forward, this mapping should be regularly reviewed and updated to reflect changes in technology, supply chains, regulatory environments, and internal processes.
By doing so, Malakoff Corporation ensures its continued ability to deliver reliable electricity services, even in the face of evolving threats and operational challenges.
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