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Operational Resilience: A Strategic Framework for Malakoff
OR BB_v4_3

[OR] [MCB] [E3] [CBS] [1] [MD] Map Dependency

This chapter presents a comprehensive dependency mapping for Malakoff Corporation Berhad, focusing on the critical business function CBF-1: Electricity Generation and Distribution Operations.

As a leading independent power producer (IPP) in Malaysia, Malakoff operates a portfolio of thermal and renewable energy assets, supported by intricate operational processes, robust technologies, and strategic partnerships.

The purpose of this dependency mapping is to identify and classify the essential components—people, processes, technologies, and third-party entities—that enable the continuous and resilient functioning of electricity generation and distribution activities.

These elements are mapped against key sub-functions (Sub-CBS) that collectively form the backbone of Malakoff’s power generation operations.

By understanding the interdependencies between internal and external components, this mapping enhances the organisation’s capability to assess operational resilience, manage risks, and ensure compliance with regulatory standards.

The structured insights provided in this chapter serve as a foundation for resilience planning, business continuity management, and performance optimisation across the enterprise.

Dr Goh Moh Heng
Operational Resilience Planner-Specialist-Expert
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Dependency Mapping for CBS-1: Electricity Generation and Distribution Operations for Malakoff Corporation

Introduction

This chapter presents a comprehensive dependency mapping for Malakoff Corporation Berhad, focusing on the critical business function CBF-1: Electricity Generation and Distribution Operations.

[OR] [MCB] [E3] [CBS] [1] [MD] Map DependencyAs a leading independent power producer (IPP) in Malaysia, Malakoff operates a portfolio of thermal and renewable energy assets, supported by intricate operational processes, robust technologies, and strategic partnerships.

The purpose of this dependency mapping is to identify and classify the essential components—people, processes, technologies, and third-party entities—that enable the continuous and resilient functioning of electricity generation and distribution activities.

These elements are mapped against key sub-functions (Sub-CBS) that collectively form the backbone of Malakoff’s power generation operations.

By understanding the interdependencies between internal and external components, this mapping enhances the organisation’s capability to assess operational resilience, manage risks, and ensure compliance with regulatory standards.

The structured insights provided in this chapter serve as a foundation for resilience planning, business continuity management, and performance optimisation across the enterprise.

This is a detailed dependency mapping table for the Critical Business Function (CBF-1): Electricity Generation and Distribution Operations at Malakoff Corporation.

The table captures dependencies for each Sub-CBS under key categories: People, Process, Technology, and Third Party, and outlines how they interconnect within the service ecosystem.

Table 2: Dependency Mapping for CBS-1: Electricity Generation and Distribution Operations (Malakoff)

Sub-CBS

Dependency Type

Dependency Detail

Connectivity (Interaction with CBS)

CBF-1.1 Power Plant Operations (Thermal & Renewable)

People

Plant Managers, Engineers, Technicians

Directly operate generation assets; coordinate with O&M, fuel, and control centres

Process

Generation Scheduling, SOPs for plant startups/ shutdowns

Inputs into load dispatch, fuel usage, and emissions monitoring

Technology

DCS (Distributed Control Systems), Turbine Control Systems

Interfaces with SCADA, remote monitoring, and analytics platforms

Third Party

Equipment OEMs (GE, Siemens), EPC Contractors

Provide maintenance, upgrades, and spares

CBF-1.2 Grid Connection & Load Dispatch Coordination

People

Grid Dispatch Engineers, TNB Coordination Officers

Liaise with TNB for real-time load balancing and scheduling

Process

Load Forecasting, Grid Code Compliance

Feed generation control; critical for balancing

Technology

SCADA, EMS (Energy Management Systems)

Real-time data transmission to/from the grid

Third Party

TNB National Load Dispatch Centre (NLDC)

Receives dispatch instructions; enforces grid stability

CBF-1.3 Energy Trading and Market Participation

People

Energy Traders, Market Analysts

Forecasts and trades energy in Single Buyer/other power markets

Process

Day-ahead Bidding, Portfolio Optimisation

Aligns with generation scheduling and forecasting

Technology

Trading Platform, Market Analytics Tools

Interfaces with market systems and internal ERP

Third Party

Single Buyer, Bursa Energy Market

External trading platforms and regulators

CBF-1.4 Operations & Maintenance (O&M) Activities

People

Maintenance Crews, Reliability Engineers

Ensures uptime of generation assets; links with performance analytics

Process

Preventive & Corrective Maintenance Scheduling

Tied to asset reliability and availability

Technology

CMMS (Computerised Maintenance Management System)

Supports scheduling, inventory, and reporting

Third Party

Maintenance Contractors, OEM Service Providers

Augments internal capabilities; emergency support

CBF-1.5 Fuel Supply Chain Management

People

Procurement Officers, Logistics Coordinators

Ensures fuel availability (e.g., gas, coal); affects generation planning

Process

Fuel Procurement, Contract Management, Delivery Logistics

Inputs into plant operations and forecasting

Technology

ERP, Inventory Systems, Fuel Quality Monitoring Systems

Tracks quantity, pricing, and delivery

Third Party

Fuel Suppliers, Transporters, Port Authorities

External logistics & contracts management

CBF-1.6 Water Intake, Treatment, and Cooling Systems

People

Plant Utility Teams, Environmental Engineers

Supports thermal power operations; affects plant availability

Process

Water Treatment, Cooling Tower Operation

Integrated with plant operations and emissions control

Technology

Water Quality Monitoring, Pump Control Systems

Connected to DCS and analytics

Third Party

Local Water Authorities

Water intake permissions and limits

CBF-1.7 Environmental Monitoring and Compliance

People

EHS Officers, Environmental Scientists

Tracks and reports emissions and compliance

Process

Emissions Reporting, Waste Disposal Protocols

Mandatory for regulatory compliance

Technology

CEMS (Continuous Emission Monitoring System), Data Loggers

Feed into compliance reporting tools and regulatory bodies

Third Party

DOE (Department of Environment), Consultants

Audit and compliance reviews

CBF-1.8 2 Remote Monitoring and SCADA Systems

People

SCADA Operators, IT Security Teams

Real-time monitoring and control of generation assets

Process

Data Acquisition, Alarm & Event Handling

Interlinked with all control systems

Technology

SCADA, PLCs, Communication Networks

Backbone for control and monitoring

Third Party

SCADA Vendors, Cybersecurity Firms

Maintenance, upgrades, and security support

CBF-1.9 Emergency and Black Start Capabilities

People

Emergency Response Teams, Control Room Operators

Initiate grid restart after blackouts

Process

Black Start SOPs, Emergency Preparedness Drills

Integrated with grid connection and plant ops

Technology

Diesel Generators, Battery Storage Systems

Isolated from the main grid for independence

Third Party

Grid Operator, Emergency Equipment Vendors

Coordinates restart protocols and equipment availability

CBF-1.10 Health, Safety, and Emergency Response (HSE)

People

HSE Officers, Medical Teams

Manages on-site risks, emergencies, and personnel safety

Process

HSE Compliance, Incident Reporting

Overlaps with all field operations

Technology

HSE Management Software, Surveillance Systems

Reporting, training, and monitoring tools

Third Party

Local Authorities, Safety Auditors

Audits and certifications

CBF-1.11 Regulatory Compliance and Licensing

People

Legal & Compliance Teams, Liaison Officers

Liaise with Suruhanjaya Tenaga and related bodies

Process

Permit Renewals, Licensing, Compliance Reporting

Foundation to operate legally and within market structures

Technology

Document Management Systems, Compliance Portals

Tracks deadlines and submissions

Third Party

Energy Commission (EC), TNB, SEDA, ST

Issuers of regulations and operational permits

CBF-1.12 Technical Asset Performance & Reliability

People

Data Analysts, Performance Engineers

Identify degradation, inefficiencies

Process

Performance Reviews, KPIs Tracking

Enhances planning, trading, and O&M

Technology

Analytics Platforms, Digital Twins

Feeds insights into generation strategy and O&M planning

Third Party

Software Vendors, Predictive Maintenance Partners

Tools and support services

CBF-1.13 Engineering and Technical Support Services

People

Engineers, Consultants

Troubleshooting and project support

Process

Failure Investigation, Design Reviews

Tied to plant upgrades, maintenance, and safety

Technology

CAD Tools, Simulation Software

Used for planning and diagnostics

Third Party

Specialist Engineering Firms

Augment capacity or provide niche services

CBF-1.14 Integrated Operations

People

Integrated Operations Centre (IOC) Staff, Dispatch Analysts

Holistic command and control across functions

Process

Cross-functional Coordination, Decision Support

Central node connecting generation, maintenance, and trading

Technology

Centralised Dashboard, AI/ML Decision Support Systems

Aggregates data from SCADA, ERP, Analytics, and more

Third Party

Digital Platform Vendors, AI Solution Providers

System enablers for integrated visibility and performance

 

 

Sub-CBF Code

Sub-CBF Code

Sub-CBS

Dependency Type

Dependency Detail

Connectivity (Interaction with CBS)

 

CBF-1.1

Power Plant Operations (Thermal & Renewable)

People

Plant Managers, Engineers, Technicians

Directly operate generation assets; coordinate with O&M, fuel, and control centres

 

Process

Generation Scheduling, SOPs for plant startups/ shutdowns

Inputs into load dispatch, fuel usage, and emissions monitoring

 

Technology

DCS (Distributed Control Systems), Turbine Control Systems

Interfaces with SCADA, remote monitoring, and analytics platforms

 

Third Party

Equipment OEMs (GE, Siemens), EPC Contractors

Provide maintenance, upgrades, and spares

 

CBF-1.2

Grid Connection & Load Dispatch Coordination

People

Grid Dispatch Engineers, TNB Coordination Officers

Liaise with TNB for real-time load balancing and scheduling

 

Process

Load Forecasting, Grid Code Compliance

Feed generation control; critical for balancing

 

 

 

Technology

SCADA, EMS (Energy Management Systems)

Real-time data transmission to/from the grid

 

 

 

Third Party

TNB National Load Dispatch Centre (NLDC)

Receives dispatch instructions; enforces grid stability

 

 

 

CBF-1.3

Energy Trading and Market Participation

People

Energy Traders, Market Analysts

Forecasts and trades energy in Single Buyer/other power markets

 

Process

Day-ahead Bidding, Portfolio Optimisation

Aligns with generation scheduling and forecasting

 

 

 

Technology

Trading Platform, Market Analytics Tools

Interfaces with market systems and internal ERP

 

 

 

Third Party

Single Buyer, Bursa Energy Market

External trading platforms and regulators

 

 

 

CBF-1.4

Operations & Maintenance (O&M) Activities

People

Maintenance Crews, Reliability Engineers

Ensures uptime of generation assets; links with performance analytics

 

Process

Preventive & Corrective Maintenance Scheduling

Tied to asset reliability and availability

 

 

 

Technology

CMMS (Computerised Maintenance Management System)

Supports scheduling, inventory, and reporting

 

 

 

Third Party

Maintenance Contractors, OEM Service Providers

Augments internal capabilities; emergency support

 

 

 

CBF-1.5

Fuel Supply Chain Management

People

Procurement Officers, Logistics Coordinators

Ensures fuel availability (e.g., gas, coal); affects generation planning

 

Process

Fuel Procurement, Contract Management, Delivery Logistics

Inputs into plant operations and forecasting

 

 

 

Technology

ERP, Inventory Systems, Fuel Quality Monitoring Systems

Tracks quantity, pricing, and delivery

 

 

 

Third Party

Fuel Suppliers, Transporters, Port Authorities

External logistics & contracts management

 

 

 

CBF-1.6

Water Intake, Treatment, and Cooling Systems

People

Plant Utility Teams, Environmental Engineers

Supports thermal power operations; affects plant availability

 

Process

Water Treatment, Cooling Tower Operation

Integrated with plant operations and emissions control

 

 

 

Technology

Water Quality Monitoring, Pump Control Systems

Connected to DCS and analytics

 

 

 

Third Party

Local Water Authorities

Water intake permissions and limits

 

 

 

CBF-1.7

Environmental Monitoring and Compliance

People

EHS Officers, Environmental Scientists

Tracks and reports emissions and compliance

 

Process

Emissions Reporting, Waste Disposal Protocols

Mandatory for regulatory compliance

 

 

 

Technology

CEMS (Continuous Emission Monitoring System), Data Loggers

Feed into compliance reporting tools and regulatory bodies

 

 

 

Third Party

DOE (Department of Environment), Consultants

Audit and compliance reviews

 

 

 

CBF-1.8

Remote Monitoring and SCADA Systems

People

SCADA Operators, IT Security Teams

Real-time monitoring and control of generation assets

 

Process

Data Acquisition, Alarm & Event Handling

Interlinked with all control systems

 

 

 

Technology

SCADA, PLCs, Communication Networks

Backbone for control and monitoring

 

 

 

Third Party

SCADA Vendors, Cybersecurity Firms

Maintenance, upgrades, and security support

 

 

 

CBF-1.9

Emergency and Black Start Capabilities

People

Emergency Response Teams, Control Room Operators

Initiate grid restart after blackouts

 

Process

Black Start SOPs, Emergency Preparedness Drills

Integrated with grid connection and plant ops

 

 

 

Technology

Diesel Generators, Battery Storage Systems

Isolated from the main grid for independence

 

 

 

Third Party

Grid Operator, Emergency Equipment Vendors

Coordinates restart protocols and equipment availability

 

 

 

CBF-1.10

Health, Safety, and Emergency Response (HSE)

People

HSE Officers, Medical Teams

Manages on-site risks, emergencies, and personnel safety

 

Process

HSE Compliance, Incident Reporting

Overlaps with all field operations

 

 

 

Technology

HSE Management Software, Surveillance Systems

Reporting, training, and monitoring tools

 

 

 

Third Party

Local Authorities, Safety Auditors

Audits and certifications

 

 

 

CBF-1.11

Regulatory Compliance and Licensing

People

Legal & Compliance Teams, Liaison Officers

Liaise with Suruhanjaya Tenaga and related bodies

 

Process

Permit Renewals, Licensing, Compliance Reporting

Foundation to operate legally and within market structures

 

 

 

Technology

Document Management Systems, Compliance Portals

Tracks deadlines and submissions

 

 

 

Third Party

Energy Commission (EC), TNB, SEDA, ST

Issuers of regulations and operational permits

 

 

 

CBF-1.12

Technical Asset Performance & Reliability

People

Data Analysts, Performance Engineers

Identify degradation, inefficiencies

 

Process

Performance Reviews, KPIs Tracking

Enhances planning, trading, and O&M

 

 

 

Technology

Analytics Platforms, Digital Twins

Feeds insights into generation strategy and O&M planning

 

 

 

Third Party

Software Vendors, Predictive Maintenance Partners

Tools and support services

 

 

 

CBF-1.13

Engineering and Technical Support Services

People

Engineers, Consultants

Troubleshooting and project support

 

Process

Failure Investigation, Design Reviews

Tied to plant upgrades, maintenance, and safety

 

 

 

Technology

CAD Tools, Simulation Software

Used for planning and diagnostics

 

 

 

Third Party

Specialist Engineering Firms

Augment capacity or provide niche services

 

 

 

CBF-1.14

Integrated Operations

People

Integrated Operations Centre (IOC) Staff, Dispatch Analysts

Holistic command and control across functions

 

Process

Cross-functional Coordination, Decision Support

Central node connecting generation, maintenance, and trading

 

 

 

Technology

Centralised Dashboard, AI/ML Decision Support Systems

Aggregates data from SCADA, ERP, Analytics, and more

 

 

 

Third Party

Digital Platform Vendors, AI Solution Providers

System enablers for integrated visibility and performance

 

 

Summing Up …

The dependency mapping for Malakoff Corporation Berhad’s Electricity Generation and Distribution Operations reveals the complex and interconnected ecosystem that underpins one of Malaysia’s most vital utility providers.

Each sub-function is critically supported by specialised personnel, structured processes, advanced technology systems, and collaborative third-party arrangements.

This detailed mapping highlights the significance of cross-functional integration, especially in areas such as grid coordination, regulatory compliance, and emergency response.

It also underscores the importance of digital infrastructure and external partnerships in maintaining operational continuity.

By clearly identifying and documenting these dependencies, Malakoff is better positioned to anticipate disruptions, respond to evolving risks, and ensure uninterrupted delivery of electricity to the national grid.

This forms a vital part of the organisation’s broader commitment to sustainability, energy security, and stakeholder value.

 

Case Study: Malakoff Corporation Berhad
eBook 3: Starting Your OR Implementation
CBS-1 Electricity Generation and Distribution Operations
CBS CBS-1 DP CBS-1 MD CBS-1 MPR CBS-1 ITo CBS-1 SuPS CBS-1 ST
[OR] [MCB] [E3] [C2] [CBS] Requirement for Identifying CBS [OR] [MCB] [E3] [CBS] [1] [DP] Electricity Generation and Distribution Operations [OR] [MCB] [E3] [CBS] [1] [MD] Map Dependency [OR] [MCB] [E3] [CBS] [1] [MPR] Map Processes and Resources [OR] [MCB] [E3] [CBS] [1] [ITo] Establish Impact Tolerances [OR] [MCB] [E3] [CBS] [1] [SuPS] Identify Severe but Plausible Scenarios [OR] [MCB] [E3] [CBS] [1] [ST] Perform Scenario Testing

 


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