[OR] [MCB] [E1] [C7] Establishing Organisational Goals for Operational Resilience

Chapter 7

Organisation Goals for Implementing OR

Operational resilience has become a critical business imperative, especially for energy and infrastructure providers like Malakoff Corporation, Malaysia’s leading Independent Power Producer (IPP).

In a world increasingly fraught with risks—ranging from cyber threats and supply chain disruptions to extreme weather events and regulatory pressures—it is essential for Malakoff to not only withstand shocks but to adapt, learn, and grow stronger from them.

This chapter outlines how Malakoff can establish robust organisational goals for operational resilience in alignment with the principles of ISO 22316:2017 – Security and Resilience – Organisational Resilience – Principles and Attributes, as well as the unique requirements of the energy and utilities sector.

The establishment of these goals is foundational to shaping a resilient organisation that protects stakeholder value, supports sustainable operations, and ensures the continuity of critical services such as electricity generation, water desalination, and waste management.

Purpose of the Chapter

The purpose of this chapter is to guide Malakoff Corporation in establishing clear, strategic organisational goals that underpin its operational resilience efforts.

Given Malakoff’s critical role in Malaysia’s energy and environmental infrastructure, the ability to anticipate, withstand, and recover from disruptions is vital to national stability and stakeholder confidence.

This chapter is rooted in the principles of ISO 22316 and tailored to the operational realities of the energy sector. It aims to demonstrate how resilience is not merely a function of crisis response but a proactive, organisation-wide mindset anchored in strategic goal-setting.

By reading this chapter, readers will gain a deeper understanding of how resilience goals can be aligned with Malakoff’s corporate vision, operational imperatives, and regulatory environment.

The content provides practical guidance on developing SMART objectives, integrating risk and continuity management, and ensuring these goals support long-term adaptability and value creation.

Ultimately, the reader will be equipped with a framework for translating resilience theory into actionable targets that prepare Malakoff for a dynamic risk landscape.

Aligning Organisational Resilience Goals with Corporate Strategy

Malakoff’s operational resilience goals must be embedded within the broader corporate vision, mission, and values.

The organisation's strategic direction—focusing on sustainable energy, decarbonisation, and digital transformation—requires a resilience posture that safeguards these aspirations from disruption.

Key Objectives

• Protect critical energy infrastructure and services to ensure uninterrupted supply to national grids and municipal clients.
• Enhance strategic agility to respond to market volatility, energy transition dynamics, and environmental, social, and governance (ESG) expectations.
• Support long-term stakeholder value creation, including investors, regulators, customers, and communities.

Incorporating ISO 22316 Principles into Goal Setting

ISO 22316 emphasises principles such as shared purpose, leadership commitment, effective risk management, and continual improvement. These serve as a framework for setting resilience goals at Malakoff.

Organisational Goals Aligned with ISO 22316:

• Shared Purpose: Foster cross-functional understanding of operational resilience across energy generation, O&M services, and water operations.
• Leadership Commitment: Empower the Board and senior management to champion resilience as a strategic priority.
• Integrated Risk Management: Strengthen linkages between enterprise risk management, business continuity, and crisis response mechanisms.
• Adaptability and Learning: Institutionalise post-incident reviews, resilience metrics, and staff capability development to promote a culture of learning and adaptation.

Sector-Specific Resilience Priorities for Malakoff

As an energy sector player, Malakoff operates in a high-impact, asset-intensive environment.

The organisation’s resilience goals should, therefore, reflect the unique vulnerabilities and regulatory obligations of the industry.

Sector-Specific Goals:

• Operational Continuity of Generation Assets: Minimise downtime and enhance fault tolerance for thermal and renewable energy plants.
• Supply Chain Resilience: Secure the availability of fuel, critical spare parts, and technology vendors.
• Cyber-Physical Protection: Implement and test safeguards for operational technology (OT) systems used in SCADA, plant automation, and smart metering.
• Regulatory Compliance: Maintain alignment with the Energy Commission’s safety and reliability standards and adhere to national resilience policies such as the National Energy Transition Roadmap (NETR).

Setting SMART Resilience Goals

To operationalise these ambitions, Malakoff must adopt the SMART criteria—Specific, Measurable, Achievable, Relevant, Time-bound—when defining its operational resilience goals.

Examples of SMART Goals:

• By 2026, ensure that all Tier 1 power generation plants have a thoroughly tested Business Continuity Plan (BCP) with a recovery time objective (RTO) of under 8 hours.
• By Q4 2025, establish a central Operational Resilience Office under the Risk & Compliance Division.
• Achieve 100% participation in resilience training modules for operations and maintenance teams by mid-2025.
• Reduce unplanned downtime across all assets by 15% through predictive maintenance and enhanced crisis response procedures by 2027.

Monitoring, Reporting, and Continuous Improvement

Resilience goals must be tracked, measured, and refined through a feedback loop that encourages transparency and innovation.

Implementation Approaches:

• Establish Key Risk and Resilience Indicators (KRRIs).
• Integrate resilience performance into internal audits and sustainability reports.
• Conduct annual resilience maturity assessments aligned with ISO 22316 attributes.
• Engage internal and external stakeholders in scenario planning and stress testing exercises.

Summing Up ...

Establishing organisational goals for operational resilience is not a one-time exercise—it is a continuous journey toward building a more adaptive, responsive, and robust Malakoff.

These goals provide a strategic foundation that aligns with ISO 22316, industry expectations, and national energy mandates.

By clearly defining, implementing, and measuring these resilience goals, Malakoff ensures that it can withstand future disruptions, safeguard its assets, and maintain stakeholder trust.

This chapter sets the stage for more detailed discussions on governance, testing, and improvement strategies that follow in subsequent sections of this framework.

Case Study: Malakoff Corporation Berhad
Understanding Your Organisation: Malakoff Corporation Berhad

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

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