[V1] [OR] [MB] [E4] [CBS] [1] [MPR] Map Processes and Resources for Retail and Corporate Banking Services

Implement Phase – Stage 2: Map Processes and Resources

CBF-1: Core Retail and Corporate Banking Services

Chapter CBS-1 [P2-S2]

As a leading financial institution in Malaysia, Maybank provides a comprehensive range of essential banking services to retail and corporate customers nationwide.

Among these, the CBS-1: Core Retail and Corporate Banking Services stands as a fundamental pillar that supports the daily financial activities of millions of individuals and businesses.

To comply with operational resilience requirements outlined by regulators such as Bank Negara Malaysia (BNM) and to align with global best practices, it is essential to conduct a thorough mapping of each service’s dependencies.

This mapping helps the organisation understand and document how people, processes, technology, and third-party providers contribute to the delivery of each Sub-Critical Business Service (Sub-CBS).

Purpose of Chapter

This chapter presents a detailed dependency mapping table that outlines the resource components underpinning each Sub-CBS within CBS-1. It provides a structured view that links business processes to their supporting infrastructure and identifies potential vulnerabilities.

This enables Maybank to develop robust resilience strategies, prioritise recovery actions, and ensure continuity in the face of disruptions.

Below is the "Map Processes and Resources" table for CBS-1: Core Retail and Corporate Banking Services at Maybank Malaysia, in line with operational resilience regulations.

This mapping ensures that each Sub-CBS is supported by identified resources—people, processes, technology, and third-party vendors—to enable continuity and recovery in the event of disruptions.

Table: Map of Processes and Resources for Maybank’s Core Retail and Corporate Banking Services

This resource mapping serves as the foundational layer of operational resilience for Maybank's CBS-1 Core Retail and Corporate Banking Services.

It identifies critical interdependencies and enables targeted resilience strategies across human resources, business processes, technologies, and third-party partners.

Each sub-CBS can now be further assessed for impact tolerances, continuity planning, and recovery strategies in alignment with regulatory requirements, such as those from Bank Negara Malaysia (BNM) and international guidelines, including those from the FCA, MAS, and APRA.

The dependency mapping exercise for CBS-1: Core Retail and Corporate Banking Services reinforces Maybank’s commitment to enhancing its operational resilience posture.

By identifying the interdependencies among people, processes, technologies, and third-party vendors, the bank is better equipped to manage risk, respond effectively to incidents, and maintain uninterrupted service delivery to its customers.

This detailed view serves not only as a compliance artefact but also as a strategic tool for proactive planning, capability assessment, and continuous improvement.

Moving forward, this dependency mapping will support scenario testing, impact tolerance analysis, and coordinated response planning, ensuring Maybank can uphold its role as a trusted and resilient financial partner in an increasingly complex and interconnected environment.

Operational Resilience in Action: Case Studies and Best Practices for MayBank
eBook 3: Starting Your OR Implementation
CBS-1 Core Retail and Corporate Banking Services
CBS	CBS-1 DP	CBS-1 MD	CBS-1 MPR	CBS-1 ITo	CBS-1 SuPS	CBS-1 ST

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

 

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