[OR] [BSN] [E2] [C21] [Back Cover] for eBook 2 OR

Chapter 21 Operational Resilience for Financial Services: The BSN Malaysia Approach

How does a national financial institution strengthen its resilience to continue serving millions, even amidst disruption?

This eBook provides a behind-the-scenes look at how Bank Simpanan Nasional (BSN), Malaysia’s leading development bank, has structured and implemented an end-to-end operational resilience programme.

Spanning 20 comprehensive chapters, the framework is broken down into three critical phases:

Plan: Establishing foundational strategies, governance, and capabilities.
Implement: Translating strategy into action by identifying critical services, testing scenarios, and refining based on impact tolerances.
Sustain: Embedding a culture of resilience through communication, training, self-assessment, and continual quality improvement.

From leadership alignment to scenario-based stress testing, this resource is essential reading for financial professionals, resilience practitioners, and regulators navigating a rapidly evolving risk landscape.

Key Highlights:

✔ Case-driven insights from BSN Malaysia

✔ Practical implementation steps

✔ Aligned with industry standards and regulatory best practices

✔ A step-by-step guide through 15 resilience-building stages

✔ Tools to future-proof your financial institution

“Resilience is no longer optional—it is strategic.”

Whether you’re designing your first operational resilience strategy or advancing a mature programme, Operational Resilience for Financial Services: The BSN Malaysia Approach provides the guidance and inspiration to build, implement, and sustain resilience that truly matters.

Published by: BCM Institute

	Operational Resilience for Financial Services: The BSN Malaysia Approach
	eBook 2: Implementing Operational Resilience for Bank Simpanan Nasional

	"Plan" Phase of the Operational Resilience Planning Methodology

	"Implement" Phase of the Operational Resilience Planning Methodology

	"Sustain" Phase of the Operational Resilience Planning Methodology

OR Planning Methodology Phases		Plan	Implement	Sustain

Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.