---
title: [SOP] BCM Institute's Synchronous e-Learning
description: OPS Manual - BCM Institute's Synchronous e-Learning
---

[Ops Manual](https://blog.bcm-institute.org/ops-manual)

# [\[SOP\] BCM Institute's Synchronous e-Learning](https://blog.bcm-institute.org/ops-manual/bcm-institutes-synchronous-e-learning)

 Written by [Azizah Nurdin](https://blog.bcm-institute.org/ops-manual/author/azizah-nurdin) | Apr 22, 2025 7:24:49 AM

 

| **Version** | **Control: Update** | **Initials** | **Control: Approval** | **Initials** |
| --- | --- | --- | --- | --- |
| Issued on: **31 Mar**** 2024** Version No: **2.0** | **Suhana Sunreh,** **Programme Manager** | **SS** | **Dr Goh Moh Heng, President** | **GMH** |

  The following are Standard Operating Procedures (SOP) for Program Admin activities involving course coordination for WSQ courses offered by BCM Institute.

| #### Synchronous E-Learning |
| --- |

|   #### **Purpose** This SOP outlines the standardised process for conducting synchronous e-learning courses at BCM Institute. It ensures high-quality training delivery, compliance with regulatory requirements, and a consistent learner experience across all virtual sessions. #### **Scope** This SOP applies to all instructors, course coordinators, and administrative staff involved in the planning, delivery, and evaluation of synchronous e-learning courses conducted by BCM Institute. #### **Definitions** - **Synchronous E-Learning**: Online learning happens in real-time where instructors and learners are engaged simultaneously via a digital platform (e.g., Zoom, Microsoft Teams). - **Trainer**: A qualified professional responsible for delivering course content and engaging learners. - **Learners**: Individuals enrolled in the course, including working professionals, certification candidates, or public registrants. #### **Platform Requirements** - All sessions must be conducted using approved platforms (e.g., Zoom Pro, MS Teams) with support for: - Video and audio interaction - Screen sharing - Breakout rooms - Chat #### **\[Before\] Pre-Session Activities** ##### **Trainer Preparation** - Review and finalise course materials 1 week before the session. - Conduct a tech check with the course coordinator at least 24 hours before the session. - Familiarise yourself with learner names and profiles if provided. ##### **Participant Communication** - Send session details, joining instructions, and technical requirements at least 48 hours prior. - Include guidelines on netiquette and attendance policies. ##### **Administrative Tasks** - Upload course run details and participant info on the \[SSG TPGateway\] portal. - Set up e-attendance with SingPass authentication if required. #### **\[During\] Conducting the Session** ##### **Attendance** - Verify attendance via e-attendance (SingPass) at the start and end of the session. - The trainer and course coordinator are to maintain a manual backup list. ##### **Engagement** - Incorporate breakout discussions for group activities. - Record attendance and participation during group activities. ##### **Delivery** - Begin with a brief on course objectives and learning outcomes. - Follow a structured agenda as per the approved curriculum. - Maintain learner visibility (cameras on, where possible). #### **\[After\] Post-Session Activities** ##### **Evaluation** - Share post-course feedback links after each session. - Trainers to mark assignments. #### **Quality Assurance** - Training sessions will be randomly observed by QA personnel. - Learner feedback will be reviewed monthly for continuous improvement. |
| --- |

 

[View full post](https://blog.bcm-institute.org/ops-manual/bcm-institutes-synchronous-e-learning)

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