[OR] [PM] [P3] [T] [Y] Sustain Phase Evidence Pack Index

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

• Introduce Change Management
• Develop Communication Strategy 
• Implement Training and Awareness
• Provide Self-Assessment
  
• Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix Y: Sustain Phase Evidence Pack Index

A structured evidence pack can support management review, regulatory engagement, self-assessment, and Independent Quality Review.

Section 1 — Governance

• Operational Resilience Policy
• Governance Framework
• Committee Terms of Reference
• Board Minutes
• Senior Management Minutes
• Operational Resilience Dashboard

Section 2 — Critical Business Services

• Critical Business Service Catalogue
• Service Ownership Records
• Service Maps
• Dependency Registers
• Vulnerability Records

Section 3 — Impact Tolerance

• Impact Tolerance Methodology
• Service-Level Tolerance Documentation
• Management Approval
• Review Records
• Breach and Near-Breach Records

Section 4 — Scenario Testing

• Annual Scenario Testing Plan
• Scenario Scripts
• Exercise Reports
• Observation Records
• Findings
• Retesting Evidence

Section 5 — Cultural Change

• Culture Assessment
• Employee Survey
• Leadership Communications
• Resilience Champion Records
• Cultural Metrics

Section 6 — Communication

• Communication Strategy
• Stakeholder Matrix
• Communication Calendar
• Incident Templates
• Regulatory Notification Procedures

Section 7 — Training

• Training Needs Analysis
• Competency Matrix
• Training Plan
• Completion Records
• Exercise Participation
• Competency Assessments

Section 8 — Self-assessment

• Assessment Framework
• Questionnaire
• Evidence Register
• Assessment Report
• Management Attestation

Section 9 — Independent Assurance

• Terms of Reference
• Review Plan
• Working Papers
• Independent Review Report
• Findings Register
• Closure Validation

Section 10 — Continuous Improvement

• Lessons Learned Register
• Management Action Plan
• Remediation Tracker
• Retesting Results
• Improvement Roadmap

"Sustain" Phase of the OR Planning Methodology

Introduce Cultural Change	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct an Independent Quality Review

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

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