[OR] [PM] [P3] [T] [X] Operational Resilience RACI Matrix

Sustain Phase Appendices

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix X: Operational Resilience RACI Matrix

Activity	Board	Senior Mgmt	OR Function	Service Owner	Risk / Compliance	Internal Audit
Approve OR direction	A	R	C	I	C	I
Maintain critical services	I	A	C	R	C	I
Maintain service maps	I	A	C	R	C	I
Review impact tolerance	I	A	C	R	C	I
Conduct scenario testing	I	A	R	R	C	I
Implement cultural change	I	A	R	R	C	I
Deliver training	I	A	R	C	C	I
Conduct self-assessment	I	A	R	R	C	I
Conduct independent review	I	I	C	I	C	R/A
Monitor remediation	I	A	R	R	C	C
Report material resilience issues	A	R	C	C	C	I

R — Responsible
A — Accountable
C — Consulted
I — Informed

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity	Analyse Gap	Develop Strategy and Roadmap	Confirm Risk Appetite	Develop and Embed Governance

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.