[OR] [PM] [P3] [T] [X] Operational Resilience RACI Matrix

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix X: Operational Resilience RACI Matrix

Activity	Board	Senior Mgmt	OR Function	Service Owner	Risk / Compliance	Internal Audit
Approve OR direction	A	R	C	I	C	I
Maintain critical services	I	A	C	R	C	I
Maintain service maps	I	A	C	R	C	I
Review impact tolerance	I	A	C	R	C	I
Conduct scenario testing	I	A	R	R	C	I
Implement cultural change	I	A	R	R	C	I
Deliver training	I	A	R	C	C	I
Conduct self-assessment	I	A	R	R	C	I
Conduct independent review	I	I	C	I	C	R/A
Monitor remediation	I	A	R	R	C	C
Report material resilience issues	A	R	C	C	C	I

R — Responsible
A — Accountable
C — Consulted
I — Informed

"Sustain" Phase of the OR Planning Methodology

Introduce Cultural Change	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct an Independent Quality Review

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.