[OR] [PM] [P3] [T] [S] Sustain Phase Maturity Assessment

Sustain Phase Appendices

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix S: Sustain Phase Maturity Assessment

Dimension	Level 1	Level 2	Level 3	Level 4	Level 5
Culture	Reactive	Basic awareness	Defined behaviours	Embedded	Adaptive
Communication	Incident-driven	Developing	Structured	Measured	Predictive
Training	Informal	Basic	Role-based	Competency-managed	Continuously optimised
Self-assessment	Ad hoc	Developing	Defined	Evidence-based	Integrated and predictive
Independent Review	Limited	Periodic	Formal	Risk-based	Continuous assurance
Improvement	Reactive	Action-based	Structured	Measured	Enterprise-wide continuous improvement

Overall Maturity Interpretation

Level 1 — Initial
Operational resilience is largely reactive.

Level 2 — Developing
Core Sustain capabilities are emerging.

Level 3 — Defined
Sustain processes are formally established.

Level 4 — Managed
Performance is measured and actively governed.

Level 5 — Optimised
Operational resilience is embedded into strategy and continuously improved.

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity	Analyse Gap	Develop Strategy and Roadmap	Confirm Risk Appetite	Develop and Embed Governance

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.