[OR] [PM] [P3] [T] [S] Sustain Phase Maturity Assessment

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix S: Sustain Phase Maturity Assessment

Dimension	Level 1	Level 2	Level 3	Level 4	Level 5
Culture	Reactive	Basic awareness	Defined behaviours	Embedded	Adaptive
Communication	Incident-driven	Developing	Structured	Measured	Predictive
Training	Informal	Basic	Role-based	Competency-managed	Continuously optimised
Self-assessment	Ad hoc	Developing	Defined	Evidence-based	Integrated and predictive
Independent Review	Limited	Periodic	Formal	Risk-based	Continuous assurance
Improvement	Reactive	Action-based	Structured	Measured	Enterprise-wide continuous improvement

Overall Maturity Interpretation

Level 1 — Initial
Operational resilience is largely reactive.

Level 2 — Developing
Core Sustain capabilities are emerging.

Level 3 — Defined
Sustain processes are formally established.

Level 4 — Managed
Performance is measured and actively governed.

Level 5 — Optimised
Operational resilience is embedded into strategy and continuously improved.

"Sustain" Phase of the OR Planning Methodology

Introduce Cultural Change	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct an Independent Quality Review

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.