[OR] [PM] [P3] [T] [H] Operational Resilience Competency Matrix

Sustain Phase Appendices

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix H: Operational Resilience Competency Matrix

Role	Awareness	Service Mapping	Impact Tolerance	Scenario Testing	Incident Response	Governance	Assurance
Board	3	1	3	2	2	4	3
Senior Management	4	2	4	3	3	4	3
Service Owner	4	4	4	4	3	3	2
OR Professional	5	5	5	5	4	4	4
Operational Staff	3	2	2	2	4	1	1
Technology Team	3	4	3	4	4	2	2
Risk / Compliance	4	3	4	4	3	4	4
Internal Audit	4	4	4	4	3	4	5

Competency Scale

Awareness
Working Knowledge
Competent
Advanced
Expert

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity	Analyse Gap	Develop Strategy and Roadmap	Confirm Risk Appetite	Develop and Embed Governance

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.