Operational Resilience Planning Methodology: A Practitioner’s Guide to the “Sustain” Phase
BB OR [B] 13

[OR] [PM] [P3] [T] [H] Operational Resilience Competency Matrix

New call-to-actionThe appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

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  • Introduce Change Management

  • Develop Communication Strategy 

  • Implement Training and Awareness

  • Provide Self-Assessment

  • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

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Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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Sustain PhaseSustain Phase Appendices

[OR] [PM] [T] [P3] Appendix HNew call-to-actionThe appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

 

Appendix H: Operational Resilience Competency Matrix 

 

Role

Awareness

Service Mapping

Impact Tolerance

Scenario Testing

Incident Response

Governance

Assurance

Board

3

1

3

2

2

4

3

Senior Management

4

2

4

3

3

4

3

Service Owner

4

4

4

4

3

3

2

OR Professional

5

5

5

5

4

4

4

Operational Staff

3

2

2

2

4

1

1

Technology Team

3

4

3

4

4

2

2

Risk / Compliance

4

3

4

4

3

4

4

Internal Audit

4

4

4

4

3

4

5

Competency Scale

    • Awareness
    • Working Knowledge
    • Competent
    • Advanced
    • Expert

 

[OR] [PM] [T] [P3] [TOC] Sustain Phase Appendix

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"Sustain" Phase of the OR Planning Methodology

 

Introduce Cultural Change Develop Communication Strategy Implement Training and Awareness Provide Self-assessment Conduct an Independent Quality Review  
OR PM Sustain Introduce Cultural Change Management OR PM Develop Communication Strategy OR PM Implement Training and Awareness OR PM Sustain Provide Self-assessment New call-to-action  

 

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