[OR] [PM] [P3] [T] [B] Resilience Culture Assessment Template

Sustain Phase Appendices

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix B: Resilience Culture Assessment Template

This template can be used to assess the extent to which operational resilience behaviours are embedded across the organisation.

Assessment Area	Assessment Question	Evidence	Rating	Observation / Gap	Improvement Action
Leadership	Does senior management visibly support operational resilience?	Leadership communications, meeting minutes
Accountability	Are resilience responsibilities clearly assigned?	Role descriptions, RACI
Escalation	Do employees escalate vulnerabilities promptly?	Incident records, survey results
Collaboration	Do teams work across functions during disruption?	Exercise reports
Challenge	Are employees encouraged to question assumptions?	Interviews, surveys
Learning	Are incidents and exercises converted into improvements?	Lessons register
Preparedness	Do employees understand disruption responsibilities?	Training records
Service Focus	Do employees understand critical business services?	Surveys, interviews
Change	Is resilience considered during organisational change?	Change records
Decision-making	Is resilience considered in investment and business decisions?	Approval papers

Suggested Rating Scale

Rating	Description
1	Reactive
2	Developing
3	Defined
4	Embedded
5	Adaptive

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity	Analyse Gap	Develop Strategy and Roadmap	Confirm Risk Appetite	Develop and Embed Governance

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.