[OR] [PM] [P2] [Appendix] [C] Critical Business Service Register

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Implement” Phase into practical application.

The appendices provide practical tools, templates, assessment structures, and implementation aids to support the Implement Phase of the Operational Resilience Planning Methodology.

They are designed to helpa practitioners translate the concepts described in Chapters 1 to 8 of the eBook "A Practitioner’s Guide to the Implement Phase" into structured organisational activities.

Identify Critical Business Services
Map Interconnections and Interdependencies
Set Impact Tolerance
Conduct Scenario Testing
Improve Lessons Learned

These tools are intended to support consistent implementation, documentation, and review throughout the operational resilience journey.

They should be adapted to suit the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and level of operational resilience maturity.

The tables can therefore serve as practical starting points and be customised to reflect the organisation’s specific operating environment and requirements

Implement Phase Appendices

These appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the Implement Phase:

Identify Critical Business Services
Map Interconnections and Interdependencies
Set Impact Tolerance
Conduct Scenario Testing
Improve Lessons Learned

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix C: Critical Business Service Register

CBS Ref	Critical Business Service	Description	Service Owner	Recipient	Criticality Rationale	Impact Tolerance	Status
CBS-01
CBS-02
CBS-03
CBS-04
CBS-05

Recommended Additional Fields

service boundary;
delivery channels;
geographic scope;
regulatory obligations;
key customer groups;
approval date;
review date;
linked scenario tests; and
key vulnerabilities.

"Implement" Phase of the OR Planning Methodology

Identify Critical Business Services	Map Inter-connection and Inter-dependencies	Set Impact Tolerance	Conduct Scenario Testing	Improve Lessons Learned

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.