[OR] [PM] [P3] [T] [P] Operational Resilience KPI, KRI and KCI Catalogue

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix P: Operational Resilience KPI, KRI and KCI Catalogue

Key Performance Indicators

KPI	Purpose
% of critical business services reviewed	Measure completion of annual review
% of scenario tests completed	Measure testing programme delivery
% of training completed	Measure training delivery
% of remediation closed on time	Measure action management
% of supplier reviews completed	Measure third-party programme delivery

Key Risk Indicators

KRI	Purpose
Number of impact tolerance near breaches	Identify increasing resilience exposure
Number of unresolved single points of failure	Identify concentration risk
Number of repeated incidents	Identify recurring weakness
Number of overdue high-risk actions	Identify governance concern
Number of critical suppliers without tested recovery	Identify third-party exposure

Key Control Indicators

KCI	Purpose
% of maps updated following the change	Measure mapping control
% of critical suppliers tested	Measure supplier assurance
% of emergency communication tests passed	Measure communication resilience
% of critical roles with trained deputies	Measure key-person resilience
% of closure actions independently validated	Measure remediation control

"Sustain" Phase of the OR Planning Methodology

Introduce Cultural Change	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct an Independent Quality Review

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.