[OR] [PM] [P3] [T] [C] Desired Resilience Behaviour Framework

Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

Introduce Change Management
Develop Communication Strategy
Implement Training and Awareness
Provide Self-Assessment
Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix C: Desired Resilience Behaviour Framework

Behaviour	Expected Practice	Example Evidence
Understand What Matters	Employees understand critical business services relevant to their role	Awareness survey
Identify Vulnerabilities Early	Employees raise emerging weaknesses before disruption occurs	Risk and issue logs
Escalate Promptly	Material concerns are escalated without unnecessary delay	Incident timelines
Take Ownership	Owners accept accountability for resilience actions	Action registers
Work Across Boundaries	Business, technology, risk, and suppliers collaborate	Exercise reports
Challenge Assumptions	Recovery and resilience assumptions are questioned	Review minutes
Prepare for Failure	Workarounds, contingencies, and recovery arrangements are maintained	Plans and test records
Learn from Experience	Lessons are converted into measurable improvement	Lessons register
Consider Resilience in Change	Material changes include resilience impact assessment	Change documentation
Protect Service Outcomes	Decisions prioritise the continued delivery of critical business services	Management records

"Sustain" Phase of the OR Planning Methodology

Introduce Cultural Change	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct an Independent Quality Review

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.