[OR] [GN] Module 2 Guidance Notes for Pre-course Preparatory Work

 Guidance Notes for Pre-Course Preparation on Operational Resilience

OR-5000/ OR-300 Module 2

Dear Participants for Module 2,

To ensure a productive learning experience during the upcoming Operational Resilience Course, we kindly request that you complete the following pre-course preparation tasks.

There are six tasks in total.

These tasks will help you reflect on your organisation's approach to operational resilience and enable us to tailor the course content to your specific needs. 

This is the preparation of related content before attending the Operational Resilience Expert Implementer course.

It is essential to note that this lesson may be ahead of your regulatory requirements.

Hence, drawing on your experience with operational risk or business continuity management regulatory practices, you can use your prior experience with your regulator to answer these questions.

Select the relevant questions that you can answer.

• If you have not implemented this stage of the OR Planning Methodology in your organisation, insert "My organisation has not implemented this OR stage. "

• However, after attending the class, please provide details on how you will implement this phase.

Briefly Share Your Approach to Implementing Operational Resilience in Your Organisation

• Provide a concise overview of your organisation's approach to implementing operational resilience. 

• Consider factors such as your organisation's goals, strategies, and initiatives related to operational resilience. 

• Highlight any frameworks, methodologies, or best practices your organisation has adopted. 

• Share insights into the challenges faced and the progress made in enhancing operational resilience within your organisation. 

• Aim to present a high-level summary of your organisation's approach.
  
  

Briefly Share Your Approach to Implementing Operational Resilience in your organisation. What are the key steps taken?

Types of Operational Disruptions Affecting Your Organisation

• Identify and describe the types of operational disruptions that have affected your organisation in the past or could affect it in the future. 

  • These disruptions may include natural disasters, cyber incidents, supply chain disruptions, regulatory changes, or other relevant factors. 

  • Provide a brief overview of each type of disruption and its potential impact on your organisation’s operations.

• This will help you understand the specific challenges your organisation faces regarding operational resilience.

What types of Operational Disruptions affect your organisation?

Terminology and Definitions in Your Organisation

• Share the terminology and definitions related to operational resilience used within your organisation. 

  • If your organisation has a specific term for operational resilience, provide its definition and highlight any variations or differences from the commonly accepted definitions. 
    
    

• What term is used, and how is it defined in your organisation? 

• • Important business services
  • Critical business services
  • Critical operation

• Understanding the terminology and definitions used in your organisation will help you align your knowledge with the terminology used in the course.

What term is used,  and how is it defined in your organisation? What is the difference or variation if it is not similar to these three definitions?

Critical Business Services (CBS) in Your Organisation

• Identify the name of the Critical Business Service (CBS) in your organisation.  

  • The CBS represents the key services or processes vital to your organisation's operations. 

  • Provide examples of CBS or key processes/activities that your organisation has identified or could deploy to enhance operational resilience. 
    
    

• This will help you relate the concepts discussed in the course to the specific CBS within your organisation.

What is the Name of the Critical Business Service (CBS)? Example of CBS processes or key activities that your organisation can deploy for OR?

Examples of Impact Tolerance

• Impact tolerance refers to the predetermined level of disruption or impact that an organisation is willing to accept for its Critical Business Services.

• It helps organisations define their resilience objectives and prioritise their efforts to prevent, adapt, and recover from disruptions. 

• Consider the following examples of impact tolerance:

  • Financial Transactions Processing

  • Supply Chain Management

What are the examples of impact tolerance?

Scenario Tests Conducted or Planned

• Share details of any scenario tests your organisation has conducted in the past to assess operational resilience, or any planned for the future. 

  • Provide a brief description of the scenario tests, including the objectives, scope, methodology, and key findings. 

  • If no scenario tests have been conducted yet, outline any plans or expectations for conducting such tests. 

• This will allow you to contribute insights and experiences during course discussions.
  

What scenario tests have you conducted? Planning to conduct?

Communication Channels for Operational Resilience

• Identify the communication channels your organisation can deploy to enhance operational resilience. 

  • These channels should facilitate effective communication and coordination during operational disruptions. 

  • Examples may include emergency notification systems, dedicated communication apps, internal messaging platforms, or specific escalation and information dissemination protocols. 

• Share the communication channels used or planned in your organisation and their relevance to operational resilience.

What communication channels can your organisation deploy for OR? Internal and External?