[OR] [BOK] [7] [P2] [S2] Map Processes and Resources

Capability and maturity are models against which an organisation’s operational resilience performance can be measured and improved.

These capability and maturity models describe the essential elements of effective operational resilience processes and work to be executed in the organisation. The rigour and quality of the process used to develop them highly influence the assurance of continuing business services.

This blog [OR-P2-S2] elaborates on the content for Stage 2 of the "IMPLEMENT" phase or P2 of the OR Planning Methodology.

Course Participants: This blog is a pre-reading for the Operational Resilience Expert Implementer course participants.

Certification Application: The "How To" section is designed to assist successful participants in completing their Certification Application Form or CAF.

Moh Heng Goh Aug 22, 2025

Element	Description
Purpose	To create a detailed mapping of critical processes, supporting resources, and their interdependencies that enable the delivery of Important Business Services (IBS). This ensures clarity on how each component contributes to resilience and provides a foundation for identifying vulnerabilities, dependencies, and potential failure points.
Objectives	Document and visualise end-to-end processes that underpin IBS. Identify and link resources (people, technology, facilities, third parties) that support these processes. Establish clear dependencies across internal functions, external vendors, and infrastructure. Enable impact analysis and prioritisation for resilience measures. Build a structured basis for scenario testing and disruption management.
Inputs	Outcomes of P2-S1: Identify Critical Business Services (list and prioritisation of IBS). Existing process documentation, workflows, SOPs. Technology architecture maps and infrastructure diagrams. Resource inventories (human, physical, digital, third-party). Vendor and supply chain contracts/SLAs. Risk assessments and BIA data.
Activities	Process Identification – Document end-to-end workflows supporting IBS delivery, and validate with owners. Resource Mapping – Catalogue people, technology, data, facilities, and third parties linked to each process. Dependency Analysis – Identify critical dependencies (internal/external), highlight single points of failure. Visualisation and Documentation – Develop flowcharts, dependency maps, and layered views. Validation and Sign-Off – Review with stakeholders and align with governance/compliance.
Outputs	Process and resource maps for each IBS. Documented inventory of critical dependencies (internal and external). Identification of gaps, vulnerabilities, and single points of failure. Foundational dataset for resilience scenario testing, response planning, and impact tolerance assessments.
Linkages	Upstream: P2-S1 (Identify Critical Business Services). Downstream: P2-S3 (Assess Vulnerabilities and Dependencies); P2-S4 (Implement Resilience Strategies); P3 (Sustain phase monitoring and assurance). Related BCMBoK: Risk Analysis & Review (BCMBoK 2), Business Impact Analysis (BCMBoK 3).

"Implement" Phase of OR Planning Methodology

Identify Important Business Services	Map Processes and Resources	Set Impact Tolerance	Conduct Scenario Testing	Improve Lesson Learnt

More Information About Operational Resilience OR-5000 [BL-OR-5] or OR-300 [BL-OR-3] Course

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.



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