--- title: [OR] [BoK] [6] [P2] [S1] Identify Critical Business Services description: [OR] [BoK] [6] [P2] [S1] Identify Critical Business Services image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/OR%20BoK%20Phase%20and%20Stage/%5BOR%5D%20%5BBOK%5D%20%5B6%5D%20%5BP2%5D%20%5BS1%5D%20Identify%20Critical%20Business%20Services.png --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ###### Operational Resilience Body of Knowledge (OR BoK) Series ![BB OR \[B\] 18](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/OR%20Pictures%20A/BB%20OR%20Folder%20B/BB%20OR%20%5BB%5D%2018.jpg?width=2000&height=1333&name=BB%20OR%20%5BB%5D%2018.jpg "BB OR [B] 18") # \[OR\] \[BoK\] \[6\] \[P2\] \[S1\] Identify Critical Business Services [![Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/51659e94-db97-4e76-bfc4-5cae0e0a7e0c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/51659e94-db97-4e76-bfc4-5cae0e0a7e0c)[![\[OR\] \[BOK\] \[6\] \[P2\] \[S1\] Identify Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/a039c6e3-1574-476e-b922-932a3db0057d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a039c6e3-1574-476e-b922-932a3db0057d) This blog explains the purpose and importance of **identifying Critical Business Services (CBS)** as the first stage of the **Implement** phase of the Operational Resilience (OR) Planning Methodology. It guides organisations in determining which business services are essential to customers, stakeholders, and the wider industry, and which would cause intolerable harm if disrupted. The blog describes how to define and prioritise critical business services using customer impact, regulatory obligations, and systemic importance as key criteria, thereby establishing the foundation for subsequent activities such as dependency mapping, impact tolerance setting, and scenario testing. [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/6863e5bb-ec4b-438f-8f3e-ea865c0261d2.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6863e5bb-ec4b-438f-8f3e-ea865c0261d2)This blog \[OR-P2-S1\] elaborates on the content for Stage 1 of the "IMPLEMENT" phase or P2 of the OR Planning Methodology.   Course Participants: This blog is a pre-reading for the Operational Resilience Expert Implementer course participants. Certification Application: The "How To" section is designed to assist successful participants in completing their Certification Application Form or CAF. [![\[OR\] \[Full Banner\] \[M2\] Pre reading for Participants](https://no-cache.hubspot.com/cta/default/3893111/f040efa7-8a61-43d5-9cc9-539d3b9306a2.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f040efa7-8a61-43d5-9cc9-539d3b9306a2) [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Aug 21, 2025 ###### Operational Resilience Certified Planner-Specialist-Expert ##### [![Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/51659e94-db97-4e76-bfc4-5cae0e0a7e0c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/51659e94-db97-4e76-bfc4-5cae0e0a7e0c) Operational Resilience Body of Knowledge (OR BoK) Series #### Identify Critical Business Services ##### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/06289fed-f56a-401c-8dc0-75f76ceac7aa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/06289fed-f56a-401c-8dc0-75f76ceac7aa)  [![\[OR\] \[BOK\] \[6\] \[P2\] \[S1\] Identify Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/a039c6e3-1574-476e-b922-932a3db0057d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a039c6e3-1574-476e-b922-932a3db0057d)This blog explains the purpose and importance of **identifying Critical Business Services (CBS)** as the first stage of the **Implement** phase of the Operational Resilience (OR) Planning Methodology. It guides organisations in determining which business services are essential to customers, stakeholders, and the wider industry, and which would cause intolerable harm if disrupted. The blog describes how to define and prioritise critical business services using customer impact, regulatory obligations, and systemic importance as key criteria, thereby establishing the foundation for subsequent activities such as dependency mapping, impact tolerance setting, and scenario testing. For Operational Resilience practitioners and OR course participants, the blog provides a complete understanding of why identifying critical business services is the cornerstone of an effective operational resilience programme, ensuring that resilience efforts are focused on protecting the organisation's most essential services and meeting regulatory expectations | ###### **Element** | ###### **Description** | | --- | --- | | **Purpose** | - To identify and prioritise the **Critical Business Services (CBS)** that, if disrupted, would cause intolerable harm to clients, stakeholders, or the wider financial/market system. - This forms the foundation of the Implement Phase of Operational Resilience. | | **Objectives** | - Establish a clear definition and scope of CBS within the organisation. - Assess services against potential impacts on customers, regulatory obligations, and systemic stability. - Develop a prioritised list of CBS for further resilience planning (mapping, tolerances, testing). - Create a structured, validated inventory of CBS for ongoing resilience management. | | **Inputs** | - Organisational strategy, mission, and risk appetite. - Regulatory requirements (e.g., MAS, FCA, BNM). - Business Impact Analysis (BIA) results. - Process maps, operating models, and service catalogues. - Stakeholder knowledge (business leaders, SMEs, risk and compliance officers). - - Existing documentation of critical operations and dependencies. | | **Activities** | - Define CBS scope and criteria based on regulatory and business impact considerations. - Conduct a **Business Services Impact Analysis (BSIA)** to determine customer, financial, reputational, and regulatory consequences of disruption. - Identify dependencies: people, processes, technology, facilities, third parties. - Engage stakeholders across departments to validate service criticality. - Prioritise services using a structured assessment methodology. - Document CBS in a centralised inventory (service description, dependencies, tolerances, obligations). - Validate and periodically review CBS to ensure continued relevance. | | **Outputs** | - Approved **Critical Business Services Register** (inventory). - Service prioritisation framework/matrix. - Documented CBS criteria and rationale. - Stakeholder-validated CBS list. - Management sign-off for CBS scope. | | **Linkages** | **Upstream:** - **Phase 1 (Plan)** — governance structures, scoping, stakeholder engagement. **Downstream:** - **P2-S2: Mapping Processes & Resources** — CBS dependencies are mapped. - **P2-S3: Setting Impact Tolerances** — tolerances are established per CBS. - **P2-S4: Scenario Testing** — CBS used as a basis for testing severe but plausible disruptions. - **P2-S5: Lessons Learned & Improvements** — CBS inventory updated from findings. - **Cross-reference:** BCMBoK BIA stage for alignment with existing BCM practices. |   ##### "Implement" Phase of OR Planning Methodology   | **Identify Critical Business Services** | **Map Inter-connections and Inter-dependencies** | **Set Impact Tolerance** | **Conduct Scenario Testing** | **Improve Lesson Learned** |   | | --- | --- | --- | --- | --- | --- | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/327d1e38-3d2b-46f8-ba67-6c87867c7caa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/327d1e38-3d2b-46f8-ba67-6c87867c7caa) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/5e3dd1b4-6317-40ca-be8a-dd8067b4e7cf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5e3dd1b4-6317-40ca-be8a-dd8067b4e7cf) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/c64544e9-072f-4ac1-b56a-9403447f4246.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c64544e9-072f-4ac1-b56a-9403447f4246) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/011a840d-ac82-475a-9872-076e579267f3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/011a840d-ac82-475a-9872-076e579267f3) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/d4dffacd-42a6-4c71-aa73-4af966674a32.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d4dffacd-42a6-4c71-aa73-4af966674a32) |   | | **Operational Resilience Body of Knowledge - Implement** | | | | | | --- | --- | --- | --- | --- | | **BoK 6 S1** | **BoK 7 S2** | **BoK 8 S3** | **BoK 9 S4** | **BoK 10 S5** | | [![\[OR\] \[BOK\] \[6\] \[P2\] \[S1\] Identify Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/a039c6e3-1574-476e-b922-932a3db0057d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a039c6e3-1574-476e-b922-932a3db0057d) | [![\[OR\] \[BOK\] \[7\] \[P2\] \[S2\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/bbf6bc20-b04b-4754-b1e1-ae7b128cfd16.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/bbf6bc20-b04b-4754-b1e1-ae7b128cfd16) | [![\[OR\] \[BOK\] \[8\] \[P2\] \[S3\] Set Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/2a8e7e00-da4f-48d9-8ebf-384e838fa3ed.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2a8e7e00-da4f-48d9-8ebf-384e838fa3ed) | [![\[OR\] \[BOK\] \[9\] \[P2\] \[S4\] Conduct Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/ad71fd8a-ced1-4e9b-96af-b4f6c8f3fbbf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ad71fd8a-ced1-4e9b-96af-b4f6c8f3fbbf) | [![\[OR\] \[BOK\] \[10\] \[P2\] \[S5\] Improve Lesson Learnt](https://no-cache.hubspot.com/cta/default/3893111/56ef9e79-9d00-45b8-947f-9029325a2b6d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/56ef9e79-9d00-45b8-947f-9029325a2b6d) |   #### More Information About Operational Resilience OR-5000 \[BL-OR-5\] or OR-300 \[BL-OR-3\] Course To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course. | [![BL-OR-3 Register Now](https://no-cache.hubspot.com/cta/default/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [![BL-OR-3_Tell Me 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