--- title: [OR] [BOK] [13] [P3] [S3] Implement Training and Awareness description: [OR] [BOK] [13] [P3] [S3] Implement Training and Awareness image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/OR%20BoK%20Phase%20and%20Stage/%5BOR%5D%20%5BBOK%5D%20%5B13%5D%20%5BP3%5D%20%5BS3%5D%20Implement%20Training%20and%20Awareness.png --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ###### Operational Resilience Body of Knowledge (OR BoK) Series ![OR BB_v4_5](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/BB%20OR%20v4/OR%20BB_v4_5.jpg?width=2000&height=1333&name=OR%20BB_v4_5.jpg "OR BB_v4_5") # \[OR\] \[BOK\] \[13\] \[P3\] \[S3\] Implement Training and Awareness [![Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/cb75235d-2be6-4726-bc1f-bdd0d8a6a6a3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cb75235d-2be6-4726-bc1f-bdd0d8a6a6a3)[![\[OR\] \[BOK\] \[13\] \[P3\] \[S3\] Implement Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/4b259664-4fa3-420d-bc53-21bc95ec797f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/4b259664-4fa3-420d-bc53-21bc95ec797f)This blog \[OR\] \[P3\] \[S3\] elaborates on the content for Stage 3 of the "SUSTAIN" phase or P3 of the OR Planning Methodology.   [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/34600311-e679-49ee-b21d-9459d34c7fed.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/34600311-e679-49ee-b21d-9459d34c7fed)Course Participants: This blog is a pre-reading for the Operational Resilience Expert Implementer course participants. The blog outlines the purpose, objectives, inputs, activities, outputs, and linkages of the Training and Awareness stage, demonstrating how structured education, communication, and continuous learning reinforce resilience capabilities, incorporate lessons learned from incidents and exercises, and align organisational practices with regulatory expectations and industry best practices.  Certification Application: The "How To" section is designed to assist successful participants in completing their Certification Application Form, or CAF. [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/3f912f03-03f9-4a0b-980a-1b5eafa28fdb.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3f912f03-03f9-4a0b-980a-1b5eafa28fdb) [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Aug 22, 2025 ###### Operational Resilience Certified Planner-Specialist-Expert ##### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/3f912f03-03f9-4a0b-980a-1b5eafa28fdb.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3f912f03-03f9-4a0b-980a-1b5eafa28fdb) ### Operational Resilience Body of Knowledge (OR BoK) Series #### Implement Training and Awareness [![Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/cb75235d-2be6-4726-bc1f-bdd0d8a6a6a3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cb75235d-2be6-4726-bc1f-bdd0d8a6a6a3) The purpose of this blog is to help readers understand that **implementing Training and Awareness is essential for embedding operational resilience into the organisation's culture**, rather than treating it as a one-time training event. It explains why operational resilience depends on employees, leaders, and third parties understanding their respective roles in protecting and restoring critical business services during disruptions. The blog outlines the purpose, objectives, inputs, activities, outputs, and linkages of the Training and Awareness stage, demonstrating how structured education, communication, and continuous learning reinforce resilience capabilities, incorporate lessons learned from incidents and exercises, and align organisational practices with regulatory expectations and industry best practices.    | Element | Description | | --- | --- | | **Purpose** | - To institutionalise operational resilience by embedding awareness and training into the organisation’s culture. - This ensures all employees, stakeholders, and third parties understand their roles and responsibilities in maintaining resilience, particularly in protecting and restoring critical business services during disruptions. | | **Objectives** | - Develop a structured and ongoing training program tailored to different roles and responsibilities. - Build organisation-wide awareness of operational resilience principles, practices, and expectations. - Reinforce the importance of resilience across all levels, including leadership,  frontline staff, and third-party partners. - Ensure consistent communication of lessons learned from exercises, incidents, and audits. - Align training programs with regulatory expectations and industry best practices. | | **Inputs** | - OR policies, frameworks, and governance structure. - Results from risk assessments, business impact analysis (BIA), and scenario testing. - Regulatory requirements and supervisory expectations. - Feedback from previous incidents, exercises, and audits. - Training needs assessment across business units and third parties. | | **Activities** | - Design role-based training modules (e.g., executives, business units, IT, third parties). - Conduct awareness campaigns (e.g., newsletters, workshops, intranet resources, townhalls). - Deliver scenario-based training and crisis simulation exercises. - Provide refresher training to sustain knowledge retention and awareness. - Incorporate resilience topics into onboarding for new staff. - Track attendance, participation, and performance to measure effectiveness. - Embed resilience awareness in supplier and partner engagement. | | **Outputs** | - A comprehensive OR training program tailored by function and role. - Documented training records and attendance tracking. - Communication materials (presentations, awareness bulletins, e-learning modules). - Measurable awareness levels across the organisation (through surveys, assessments). - Evidence of compliance with regulatory training requirements. - Increased organisational readiness and resilience culture. | | **Linkages** | - **P3-S1 (Embed Governance and Oversight): Ensures leadership supports training as part of resilience governance.** - **P3-S2 (Maintain Continuous Compliance): Training and awareness reinforce compliance and regulatory obligations.** - **P3-S4 (Enhance Collaboration and Third-Party Engagement): Training extends to suppliers, vendors, and partners.** - **P3-S5 (Improve and Communicate Lessons Learned): Lessons learned feed into training and awareness updates.** - **Cross-phase linkage: Builds on P2-S5 (Conduct Exercises and Validations) by reinforcing knowledge gained during simulations and stress testing.** |   [![\[Banner\] \[Summing\] \[OR\] \[E2\] \[C17\] Implementing Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/d36ade86-45c4-448a-a419-528d9ced72e6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d36ade86-45c4-448a-a419-528d9ced72e6)    For participants of the **Operational Resilience Expert Implementer (OR-5000)** programme, this blog serves as a **pre-reading and learning guide** that places Stage 13 within the context of the complete Operational Resilience Planning Methodology.   Rather than viewing Training and Awareness as a standalone learning programme, participants will recognise that it translates the outputs of all preceding planning and implementation stages into practical knowledge and behaviours across the organisation.   It equips personnel at every level to understand governance, critical business services, dependencies, impact tolerances, response procedures, and their individual responsibilities.   By appreciating how Training and Awareness supports organisational culture, capability development, and continuous improvement, participants gain a holistic understanding of how this stage prepares the organisation for the subsequent stages of **Self-Assessment** and **Independent Quality Review**, ensuring that operational resilience is not only designed but consistently understood, practised, and sustained throughout the enterprise.  #### "Sustain" Phase of the OR Planning Methodology   | **Introduce Cultural Change Management** | **Develop Communication Strategy** | **Implement Training and Awareness** | **Provide Self-assessment** | **Conduct an Independent Quality Review** |   | | --- | --- | --- | --- | --- | --- | | [![OR PM Sustain Introduce Cultural Change Management](https://no-cache.hubspot.com/cta/default/3893111/3668f599-8d2a-44e3-882d-b1219d30cdd7.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3668f599-8d2a-44e3-882d-b1219d30cdd7) | [![OR PM Develop Communication Strategy](https://no-cache.hubspot.com/cta/default/3893111/9e169987-fcde-4b09-afd3-aa01a6ebe9b3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9e169987-fcde-4b09-afd3-aa01a6ebe9b3) | [![OR PM Implement Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/c1f2028b-0c55-4571-81b2-54220525cb6b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c1f2028b-0c55-4571-81b2-54220525cb6b) | [![OR PM Sustain Provide Self-assessment](https://no-cache.hubspot.com/cta/default/3893111/02aa5bbf-4770-457a-abc2-ea8ae897fb1f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/02aa5bbf-4770-457a-abc2-ea8ae897fb1f) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/b655b64d-a554-4981-b9e5-5b839ac2d451.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b655b64d-a554-4981-b9e5-5b839ac2d451) |   | | **Operational Resilience Body of Knowledge - Sustain** | | | | | | --- | --- | --- | --- | --- | | **BoK 11 S1** | **BoK 12 S2** | **BoK 13 S3** | **BoK 14 S4** | **BoK 15 S5** | | [![\[OR\] \[BOK\] \[11\] \[P3\] \[S1\] Introduce Cultural Change Management](https://no-cache.hubspot.com/cta/default/3893111/924d8373-8d78-45ee-82fb-27e30f2223c3.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/924d8373-8d78-45ee-82fb-27e30f2223c3) | [![\[OR\] \[BOK\] \[12\] \[P3\] \[S2\] Develop Communication Strategy](https://no-cache.hubspot.com/cta/default/3893111/a62205d3-c892-418a-97b7-c7a547483351.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a62205d3-c892-418a-97b7-c7a547483351) | [![\[OR\] \[BOK\] \[13\] \[P3\] \[S3\] Implement Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/4b259664-4fa3-420d-bc53-21bc95ec797f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/4b259664-4fa3-420d-bc53-21bc95ec797f) | [![\[OR\] \[BOK\] \[14\] \[P3\] \[S4\] Provide Self-assessment](https://no-cache.hubspot.com/cta/default/3893111/bc5bfc42-dad2-4a6c-a716-5592dc6d1c69.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/bc5bfc42-dad2-4a6c-a716-5592dc6d1c69) | [![\[OR\] \[BOK\] \[15\] \[P3\] \[S5\] Conduct Independent Quality Review](https://no-cache.hubspot.com/cta/default/3893111/dc6f86ab-8f6f-4753-9064-262ec7e8043c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dc6f86ab-8f6f-4753-9064-262ec7e8043c) |   #### More Information About Blended Learning OR-5000 \[BL-OR-5\] or OR-300 \[BL-OR-3\] To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course. | [![BL-OR-3 Register Now](https://no-cache.hubspot.com/cta/default/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [![BL-OR-3_Tell Me More](https://no-cache.hubspot.com/cta/default/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [![BL-OR-3_View Schedule](https://no-cache.hubspot.com/cta/default/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) | | --- | --- | --- | | [![BL-OR-5_Register Now](https://no-cache.hubspot.com/cta/default/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14) | [![BL-OR-5_Tell Me More](https://no-cache.hubspot.com/cta/default/3893111/a68a08aa-36d3-4216-9551-202c9fde06ea.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a68a08aa-36d3-4216-9551-202c9fde06ea) | [![ \[BL-OR\] \[3-4-5\] View Schedule](https://no-cache.hubspot.com/cta/default/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069) | | [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [![FAQ BL-OR-5 OR-5000](https://no-cache.hubspot.com/cta/default/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/32739296-1993-4215-8dbf-5b3e1caa8f40.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/32739296-1993-4215-8dbf-5b3e1caa8f40) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/f2bd8eb1-32d2-4732-9267-ea53223cf58f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2bd8eb1-32d2-4732-9267-ea53223cf58f) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6) | #### **Comments:**   ### More Posts [![New Call-to-action](https://no-cache.hubspot.com/cta/default/3893111/d41714c9-8019-4282-95bf-08d62ddc4710.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d41714c9-8019-4282-95bf-08d62ddc4710) ![BCMIWhiteLogoSmall.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogoSmall.png?width=72&name=BCMIWhiteLogoSmall.png "BCMIWhiteLogoSmall.png") All rights reserved. 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