Operational Resilience Body of Knowledge (OR BoK) Series
BGBann_Playbook_Crisis Management

[OR] [BOK] [11] [P3] [S1] Introduce Cultural Change Management

Capability and maturity are models against which an organisation’s operational resilience performance can be measured and improved.

These capability and maturity models describe the essential elements of effective operational resilience processes and work to be executed in the organisation. The rigour and quality of the process used to develop them highly influence the assurance of continuing business services.

This blog [OR-P3-S1] elaborates on the content for Stage 1 of the "SUSTAIN" phase or P2 of the OR Planning Methodology.  

Course Participants: This blog is a pre-reading for the Operational Resilience Expert Implementer course participants.

Certification Application: The "How To" section is designed to assist successful participants in completing their Certification Application Form or CAF.

 

Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

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Element

Description

Purpose

  • To embed Operational Resilience (OR) into the organisational culture by aligning values, beliefs, behaviours, and practices with resilience objectives, ensuring OR becomes part of the “way of working” rather than a one-time initiative.
Objectives
  • Secure leadership and executive commitment to cultural change.
  • Foster awareness and shared responsibility for resilience across all organisational levels.
  • Align incentives, recognition, and accountability with resilience-focused behaviours.
  • Build a “resilience culture” that supports continuous adaptability and readiness.
  • Ensure cultural change is sustained through consistent communication and reinforcement.

Inputs

  • Current cultural norms, values, and behaviours (assessed via surveys, interviews, observations).
  • Vision and strategy for Operational Resilience.
  • Regulatory expectations and supervisory requirements.
  • Leadership direction and tone from the top.
  • Change management methodologies and frameworks.
  • Feedback from employees, partners, customers, and regulators.

Activities

  • Assess the current cultural landscape and identify gaps with the desired OR culture.
  • Define the desired “resilient culture” aligned with OR goals.
  • Develop and implement a cultural change action plan (goals, timelines, metrics, resources).
  • Communicate resilience vision and desired behaviours consistently through awareness campaigns, training, and leadership messages.
  • Model resilience behaviours at leadership and management levels.
  • Reinforce and incentivise resilience-aligned behaviours (recognition, rewards, accountability).
  • Monitor progress using metrics, feedback loops, and adapt strategies as necessary.

Outputs

  • Defined vision of a resilience-supportive culture.
  • Cultural change action plan with timelines and responsibilities.
  • Increased awareness and understanding of OR at all organisational levels.
  • Evidence of leadership engagement and role-modelling.
  • Visible alignment of incentives and performance measures with resilience objectives.
  • Ongoing feedback mechanisms for cultural reinforcement.

Linkages

  • P3-S2: Enhance Stakeholder Engagement (builds on cultural foundations to strengthen relationships).
  • P3-S3: Continuous Learning and Improvement (feeds into cultural reinforcement and adaptability).
  • P3-S4: Review and Update Governance (ensures governance structures sustain cultural alignment).
  • P3-S5: Conduct Regular OR Audit/Assurance (validates cultural adoption through formal review).
  • P1-S1: Assess Capability and Maturity (provides the baseline cultural maturity for change planning).
  • P2-S4: Implement Training and Awareness (feeds into ongoing cultural education).

"Sustain" Phase of the OR Planning Methodology

 

Introduce Cultural Change Develop Communication Strategy Implement Training and Awareness Provide Self-assessment Conduct Independent Quality Review  
OR PM Sustain Introduce Cultural Change Management OR PM Develop Communication Strategy OR PM Implement Training and Awareness OR PM Sustain Provide Self-assessment New call-to-action  

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.

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BL-OR-5_Register Now BL-OR-5_Tell Me More  [BL-OR] [3-4-5] View Schedule
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If you have any questions, click to contact us.Email to Sales Team [BCM Institute]

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