[OR] [BOK] [10] [P2] [S5] Improve Lesson Learnt

Capability and maturity are models against which an organisation’s operational resilience performance can be measured and improved.

These capability and maturity models describe the essential elements of effective operational resilience processes and work to be executed in the organisation. The rigour and quality of the process used to develop them highly influence the assurance of continuing business services.

This blog [OR-P2-S5] elaborates on the content for Stage 5 of the "IMPLEMENT" phase or P2 of the OR Planning Methodology.

Course Participants: This blog is a pre-reading for the Operational Resilience Expert Implementer course participants.

Certification Application: The "How To" section is designed to assist successful participants in completing their Certification Application Form or CAF.

Moh Heng Goh Aug 22, 2025

Element	Description
Purpose	To embed a culture of continuous improvement in Operational Resilience (OR) by systematically capturing, analysing, and communicating lessons learned from disruptions, scenario tests, and industry events. This ensures the OR framework remains adaptive and forward-looking.
Objectives	Institutionalise a learning culture across the organisation. Capture lessons from internal disruptions, exercises, and scenario tests. Learn from external incidents (competitors, industry peers). Communicate findings clearly to stakeholders. Feed improvements back into OR strategies, policies, and plans. Stay ahead of emerging risks and threats.
Inputs	Results of scenario testing and exercises. Post-incident/disruption reports. Industry reports, competitor case studies, and regulatory guidance. Feedback from employees, crisis teams, and stakeholders. Existing BCM, Crisis Management (CM), and ITDR lessons learned.
Activities	Conduct structured post-incident and post-exercise reviews. Document and analyse lessons learned using standardised templates. Benchmark against industry incidents and external intelligence. Identify process, system, and governance gaps. Develop improvement actions and assign responsibilities. Communicate outcomes and updates across the organisation. Incorporate improvements into training, policies, and OR framework.
Outputs	Lessons learned register. Improved and updated OR strategies, impact tolerances, and response plans. Documented recommendations and corrective actions. Communication briefs and knowledge-sharing sessions. Enhanced employee awareness and skills. Evidence of continuous improvement for regulators/auditors.
Linkages	Phase 2 – Stage 3 (Scenario Testing): Lessons feed directly from test results. Phase 1 – Stage 1 (Assess Capability and Maturity): Updated maturity assessment incorporates improvements. Phase 3 – Sustain (All Stages): Continuous improvement supports governance, monitoring, and long-term sustainability. Linked to BCM, Crisis Management, ITDR, and Risk Management processes for integrated resilience.

"Implement" Phase of OR Planning Methodology

Identify Important Business Services	Map Processes and Resources	Set Impact Tolerance	Conduct Scenario Testing	Improve Lesson Learnt

More Information About Operational Resilience OR-5000 [BL-OR-5] or OR-300 [BL-OR-3] Course

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.



	If you have any questions, click to contact us.