Table of Content for Operational Resilience Audit and Review [Cross Reference to MAS BCM Guidelines]

Operational Resilience Audit Questionnaires and Checklist

Operational Resilience Planning Methodology

Operational Resilience Planning Methodology. The three phases are "Plan", "Implement", and "Sustain." Each phase has five stages.

Click each of the five stages within each phase to find out more about the detailed questions to be asked and the checklist supports it. Note that there is overlap for some of the stages in terms of content.

The rationale is that you, as a reviewer or auditor, will not be conducting the audit of review for all three phases together, and hence, the key controls are still needed to be embedded in several stages.

Click the icon on the right to access MAS BCM Guidelines.


Questionnaires and Checklist "Plan" Phase	Assess Capability and Maturity	Analyse Gap	Develop Strategy Roadmap	Confirm Risk Appetite	Develop and Embed Governance

		5. Concentration Risk			7. Responsibilities of Board and Senior Management


Questionnaires and Checklist "Implement" Phase	Identify Critical Business Services	Map Processes and Resources	Set Impact Tolerance	Conduct Scenario Testing	Improve Lesson Learnt

	2 Critical Business Services and Functions	4. Dependency Mapping	3. Service Recovery Time Objectives	7. Testing	6. Continous Review and Improvement


Questionnaires and Checklist "Sustain" Phase	Introduce Cultural Change	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct Independent Quality Review

	7. Responsibilities of Board and Senior Management	9. Incident and Crisis Management (Communication with staff and Stakeholders)			8. Audit