ORA [Sustain] Questionnaires: Implement Training and Awareness

What is Training and Awareness?

Training is a planned and organized activity to impart operational resilience skills, techniques and methodologies to all staff to assist them in establishing and maintaining their respective OR programs.

• Is there a documented training program for operational resilience?
• Are training objectives clearly defined and aligned with operational resilience goals?
• Is the training program comprehensive and covers all relevant aspects of operational resilience?
• Are training materials current and reflect the latest policies and procedures?
• Is there a process for regularly evaluating and updating the training program?

• Review the documentation of the training program for operational resilience.
• Assess the clarity and alignment of training objectives with operational resilience goals.
• Evaluate the comprehensiveness of the training program in covering all relevant aspects.
• Verify the currency of training materials and their alignment with the latest policies and procedures.
• Determine a process for regular evaluation and updating of the training program.

• Have all relevant employees received training on operational resilience?
• Is there a mechanism in place to track and monitor employee completion of training
• Are there methods to assess the effectiveness of the training program?
• Is there employee engagement and participation in operational resilience initiatives
• Are there channels for employees to provide feedback and suggestions for improving
  operational resilience?

• Verify that all relevant employees have received training on operational resilience.
• Assesses a mechanism to track and monitor employee completion of training.
• Evaluate the methods used to assess the effectiveness of the training program.
• Determine employee engagement and participation in operational resilience initiatives.
• Review the channels available for employees to provide feedback and suggestions for improvement.

• Are there regular awareness campaigns to promote operational resilience?
• Is there effective communication about operational resilience policies and procedures
• Are employees aware of their roles and responsibilities in operational resilience?
• Is there clarity in communication regarding incident reporting and escalation procedures?
• Are there channels for employees to report concerns and seek clarification on operational resilience matters?

• Assess the frequency and effectiveness of awareness campaigns promoting operational resilience.
• Evaluate the clarity and effectiveness of communication about operational resilience policies and procedures.
• Determine employee awareness regarding their roles and responsibilities in operational resilience.
• Review the clarity of communication regarding incident reporting and escalation procedures.
• Verify the availability of channels for employees to report concerns and seek clarification on operational resilience matters.

• Is there a process to evaluate the effectiveness of the operational resilience training?
• Are there metrics and performance indicators to assess the training program's impact?
• Are there mechanisms to collect employee feedback regarding the training program?
• Is there a process for analyzing training evaluation results and implementing improvements?
• Are there mechanisms to track the application of learned knowledge and skills in operational resilience practices?

• Review the process for evaluating the effectiveness of the operational resilience training.
• Assess the availability of metrics and performance indicators to assess the training program's impact.
• Determine the existence of mechanisms to collect feedback from employees regarding the training program.
• Evaluate the process for analyzing training evaluation results and implementing improvements.
• Verify the existence of mechanisms to track the application of learned knowledge and skills in operational resilience practices.

Questionnaires and Checklist "Sustain" Phase

Implement Training and Awareness

Provide Self-assessment

Conduct Independent Quality Review