[OR] [MBS] [E1] [C8] ISO 22316: OR Related ISO Standards and Its Relevance to MBS

Key Frameworks and Standards for Understanding Operational Resilience

Operational resilience is critical to modern organisational strategy, particularly for complex operations such as Marina Bay Sands (MBS).

This article delves into two pivotal frameworks, ISO 22316 (Organisational Resilience) and ISO 22361 (Crisis Management), to understand their contributions to achieving operational resilience in the context of MBS. We will also examine the interplay between these standards and their practical implications for resilience-building.

This other framework compares ISO 22316 (Organisational Resilience) with ISO 22301 (Business Continuity Management Systems), focusing on their unique contributions and implications for Marina Bay Sands (MBS) in achieving operational resilience.

Overview of ISO 22316

ISO 22316 provides guidelines for enhancing organisational resilience. It offers principles, attributes, and activities that enable organisations to survive and thrive in dynamic environments. The standard emphasises adaptability, proactive risk management, and fostering a culture of resilience.

Core Components of ISO 22316

• Principles of Resilience: Emphasise situational awareness, leadership commitment, and effective governance.
• Attributes of Resilience: Emphasise capabilities such as resourcefulness, agility, and innovation.
• Activities: Include identifying and managing dependencies, assessing vulnerabilities, and continual improvement through lessons learned.

Key Attributes of ISO 22316

1. Leadership and Vision: Strengthening Resilience Starts with Clear Strategic Direction and Leadership Commitment.
2. Adaptability: Encourages the organisation to anticipate, respond to, and evolve with environmental changes.
3. Collaborative Networks: Promotes partnerships internally and externally for robust risk mitigation and response capabilities.
4. Continuous Learning: Focuses on leveraging past disruptions as learning opportunities to build a stronger future.

Relevance to Marina Bay Sands

As a luxury integrated resort with extensive hospitality, entertainment, and retail operations, Marina Bay Sands operates in a high-stakes environment where disruptions can have cascading effects.

ISO 22316 offers a structured approach to identifying key dependencies and vulnerabilities within MBS operations.

Key applications include:

• Mapping Dependencies: Understanding interdependencies across departments, such as casino operations, security, and guest services.
• Stakeholder Engagement: Involving internal teams and external partners to ensure alignment on resilience objectives.
• Cultural Integration: Encouraging staff at all levels to adopt resilient practices, fostering an organisation-wide ethos of preparedness.

Comparing ISO 22316 with ISO 22301: Implications for Operational Resilience at MBS

ISO 22301: Business Continuity Management Systems (BCMS)

ISO 22301 is the leading standard for implementing and maintaining a Business Continuity Management System (BCMS).

It provides a structured framework to identify risks, analyse their impact, and establish recovery strategies to sustain critical operations during disruptions.

Core Components of ISO 22301

1. Risk Assessment and Business Impact Analysis (BIA): Identifies vulnerabilities and assesses potential impacts.
2. Planning and Preparedness: Develop continuity and recovery plans for critical processes.
3. Response and Recovery: Ensures efficient execution of plans to minimise disruption and restore normalcy.
4. Monitoring and Improvement: Continuously evaluates and improves BCM performance.

For Marina Bay Sands, ISO 22301 ensures the organisation maintains operational continuity. From guest services to IT systems and security operations, the BCMS guarantees that disruptions are swiftly addressed and critical services are restored.

ISO 22316 vs. ISO 22301: Key Comparisons

Aspect	ISO 22316 (Organisational Resilience)	ISO 22301 (BCMS)
Focus	Strategic adaptability and cultural resilience.	Continuity of critical processes and services.
Approach	Emphasises flexibility and holistic development.	Relies on structured frameworks and planning.
Scope	Broad, covering strategic, cultural, and operational resilience.	Narrower, focusing specifically on BCM.
Implementation	Enhances resilience as an ongoing journey.	Establishes a formal, auditable BCMS.
Outcome	Builds capacity to adapt and thrive.	Ensures continuity during specific disruptions.

Implications for Operational Resilience at MBS

Marina Bay Sands can achieve a comprehensive operational resilience strategy by integrating the principles of ISO 22316 (Organisation Resilience) and ISO 22301 (Business Continuity Management) framework.

1. Holistic Risk Management

• ISO 22316 equips MBS with a strategic approach to identify and adapt to systemic risks.
• ISO 22301 focuses on mitigating specific operational risks and ensuring recovery plans are in place.

2. Enhanced Agility and Preparedness

• The flexibility of ISO 22316 allows MBS to remain agile in the face of new and evolving challenges.
• ISO 22301 ensures preparedness through defined recovery strategies, enabling a quick response to incidents.

3. Stakeholder Confidence

• Combining the two standards signals MBS’s commitment to resilience and continuity, boosting confidence among guests, employees, and regulators.

4. Continuous Improvement

• ISO 22316 fosters a culture of learning from disruptions to strengthen resilience.
• ISO 22301’s emphasis on monitoring ensures the BCMS evolves to address emerging risks effectively.

Comparing ISO 22316 with ISO 22361: Crisis Management

ISO 22361: Crisis Management

While ISO 22316 focuses on broad organisational resilience, ISO 22361 provides a framework for managing crises effectively.

It emphasises preparation, response, and recovery strategies, ensuring organisations manage unexpected events with minimal impact.

Core Components of ISO 22361

• Crisis Preparedness: Establishing a Crisis Management Plan.
• Incident Management: Coordinating responses through defined roles and responsibilities.
• Communication: Ensuring the clear and timely dissemination of information to stakeholders.

Comparison with ISO 22316

Aspect	ISO 22316 (Organisational Resilience)	ISO 22361 (Crisis Management)
Focus	Proactive adaptability and long-term resilience.	Short-term response to crises.
Scope	Organisation-wide, strategic.	Incident-specific; tactical.
Key Activities	Risk management, resource optimisation.	Crisis planning and response coordination.
Outcome	Enhanced resilience against a broad spectrum of challenges.	Effective resolution of specific crises.

Implications for Operational Resilience at Marina Bay Sands

For MBS, implementing operational resilience involves synthesising the strengths of both standards:

1. Strategic Resilience (ISO 22316): Builds a strong foundation by identifying critical assets, assessing vulnerabilities, and ensuring continuity of operations during disruptions.
2. Tactical Crisis Response (ISO 22361) offers a robust mechanism for managing acute incidents, such as cybersecurity breaches or physical security threats.
   
   

Key Takeaways for Marina Bay Sands

By integrating ISO 22316 and ISO 22361, Marina Bay Sands can achieve a holistic approach to operational resilience. This includes:

• Developing a Resilience Culture: Using ISO 22316 to promote adaptability and proactive risk management.
• Enhancing Crisis Preparedness: Leveraging ISO 22301 to Handle Unforeseen Events Efficiently.
• Bridging Strategy and Action: Aligning long-term resilience goals with immediate crisis response measures.

Summing Up ...