[OR] [MBS] [E1] [C5] Establishing Organisational Goals for Operational Resilience

Establishing Organisational Goals for Operational Resilience

Disclaimer: This eBook, Operational Resilience Framework: A Case Study of Marina Bay Sands, is developed exclusively for internal and educational use by BCM Institute. Unauthorized distribution, reproduction, or public sharing of this content is strictly prohibited. The eBook is based on publicly available information and is neither endorsed nor authorised by Marina Bay Sands. While efforts have been made to ensure the accuracy of the content, it may not reflect the most current information and should not be considered comprehensive. This eBook is not a substitute for professional advice.

Author's Comment: This article explains the rationale for establishing these organisational goals for operational resilience. Before embarking on the OR journey,  OR implementers must clearly understand the organisation's strategic objectives. As per ISO 22316 (Organisational Resilience Principles and Attributes), these goals are foundational to building a resilient framework.

• Develop a comprehensive Business Continuity Plan tailored to MBS's multifaceted operations.
• Identify and protect key resources required for core functions, including personnel, technology, and infrastructure.

2. Enhancing Security and Safety

Security and safety are paramount for an organisation of MBS's scale and prominence. This goal involves creating robust systems to mitigate physical threats, cyberattacks, and health emergencies.

Implementation Focus

• Strengthen access controls, surveillance, and cybersecurity measures.
• Train staff to handle emergencies, including evacuation and crisis communication.
• Conduct regular risk assessments to identify and address vulnerabilities.

3. Achieving Regulatory Compliance

MBS operates in a highly regulated environment, requiring adherence to local laws, industry standards, and international protocols.

This includes compliance with data protection laws, safety regulations, and gambling oversight.

Implementation Focus

• Establish a compliance team to ensure alignment with regulatory updates.
• Develop a culture of accountability through regular audits and employee training.
• Integrate compliance requirements into the broader operational resilience strategy.

4. Building a Culture of Resilience

Operational resilience is not solely a technical challenge—it also requires a cultural shift. Employees at all levels must understand their roles in enhancing resilience and be empowered to contribute proactively.

Implementation Focus

• Foster open communication about resilience goals and strategies.
• Provide training and resources to enhance staff awareness and readiness.
• Encourage innovation and flexibility in problem-solving during disruptions.

5. Strengthening Stakeholder Relationships

MBS relies on a wide network of stakeholders, including suppliers, customers, government agencies, and local communities. Building strong relationships with these groups ensures coordinated responses to crises and long-term sustainability.

Implementation Focus

• Engage stakeholders through regular communication and joint planning.
• Collaborate with local authorities for emergency preparedness and incident response.
• Develop contingency plans with key suppliers to ensure uninterrupted service.

6. Leveraging Technology for Resilience

As a tech-driven organisation, MBS must integrate innovative solutions to enhance its resilience. Advanced technology can enable real-time monitoring, rapid response, and streamlined recovery processes.

Implementation Focus

• Invest in predictive analytics to anticipate potential disruptions.
• Deploy AI-driven tools for threat detection and mitigation.
• Enhance cybersecurity to protect data and interconnected systems.

7. Ensuring Financial Stability

Operational resilience also involves securing financial stability during and after disruptions. For MBS, this means protecting revenue streams, managing costs, and ensuring the availability of emergency funds.

Implementation Focus

• Conduct financial impact analyses to prioritise resource allocation.
• Establish a reserve fund for unexpected disruptions.
• Collaborate with insurers to develop comprehensive risk transfer strategies.

8. Promoting Sustainability in Resilience

As a leader in sustainable tourism, MBS aims to integrate eco-friendly practices into its resilience goals. This ensures that resilience efforts align with its environmental and social responsibility commitment.

Implementation Focus

• Incorporate renewable energy and waste management into emergency planning.
• Design recovery strategies that minimise environmental impact.
• Engage with stakeholders to promote sustainability in crisis management.

Summing Up ...

Establishing clear organisational goals for operational resilience is essential for Marina Bay Sands Singapore to adapt and thrive in the face of challenges.

By prioritising continuity, enhancing security, fostering a culture of resilience, and leveraging technology, MBS can build a robust framework aligned with ISO 22316 principles.

These goals safeguard MBS’s operations and ensure its continued status as a global leader in hospitality and innovation.

Operational Resilience Framework: A Case Study of Marina Bay Sands
Understanding Your Organisation

OR Planning Methodology Phases		Plan	Implement	Sustain

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