[OR] [MBS] [E1] [C4] Composition of Operational Resilience Team

Composition of an Operational Resilience Team for MBS

Author's Comment:

This chapter assumes that Marina Bay Sands (MBS) already has an established Business Continuity Management (BCM) Steering Committee and BCM Team. It guides readers through the development of an Operational Resilience Team, focusing on its roles, required skills, and composition.

The chapter highlights that some team members may not necessarily have BCM or Crisis Management (CM) expertise but instead bring functional competencies critical to operational resilience.

The author recommends expanding the existing BCM Steering Committee and BCM Team to incorporate cross-functional expertise, operational oversight, and strategic planning. This approach aims to strengthen MBS's ability to protect its operations and reputation. A potential outcome is the evolution of these teams into a unified Business Continuity Management (BCM) and Resilience Team.

• Role: Oversees the entire operational resilience program, ensures alignment with organisational goals, and reports to senior leadership.
  
• Key Skills: Strategic planning, leadership, and in-depth knowledge of operational resilience frameworks (e.g., ISO 22316, ISO 22361).

   Executive Sponsor

• Role: A senior executive (e.g., COO or General Manager) who champions the resilience program at the board level, securing resources and organisational buy-in.
• Key Skills: Executive decision-making, resource allocation, and stakeholder management.

Functional Specialists

Risk Manager

• Role: Identifies and assesses operational risks, focusing on vulnerabilities in critical business services.
• Key Skills: Risk assessment, mitigation planning, and regulatory compliance. 
  

Business Continuity Manager

• Role: Develops and implements business continuity plans (BCPs) to minimize downtime during disruptions.
• Key Skills: Continuity planning, crisis management, and familiarity with ISO 22301 standards.  

Information Technology Resilience Specialist

• Role: Ensures the availability and security of IT systems, focusing on disaster recovery and cybersecurity.
• Key Skills: IT infrastructure management, cybersecurity, and disaster recovery planning.
  

Facilities Manager

• Role: Manages physical infrastructure and ensures the resilience of critical utilities such as power, water, and HVAC systems.
• Key Skills: Infrastructure management, emergency preparedness, and vendor coordination.
  

Supply Chain and Vendor Manager

• Role: Ensures the resilience of supply chains and manages relationships with critical vendors.
• Key Skills: Supply chain management, procurement, and contract negotiation.
  

Industry-Specific Experts

Gaming Operations Specialist

• Role: Focuses on the resilience of gaming operations, including regulatory compliance and customer safety.
• Key Skills: Gaming industry knowledge, risk mitigation, and compliance.
  

  MICE and Event Operations Specialist

• Role: Ensures resilience in event management, from logistical planning to crisis response during large-scale gatherings.
• Key Skills: Event planning, crowd management, and emergency response.
  

Hospitality Expert

• Role: Addresses resilience in guest services, including room operations, food and beverage, and customer communication.
• Key Skills: Hospitality management, service recovery, and crisis communication.
  

Cross-Functional Support Roles

Legal Advisor

• Role: Ensures compliance with local and international regulations, including gaming laws, data privacy, and safety standards.
• Key Skills: Regulatory compliance, legal risk management, and contract law.
  

    
Human Resources Specialist

• Role: Develops training and awareness programs and ensures employee readiness during disruptions.
• Key Skills: Change management, workforce planning, and training program development.
  

    
Finance Manager

• Role: Assesses the financial impact of disruptions and ensures budget allocation for resilience initiatives.
• Key Skills: Financial analysis, risk modelling, and budgeting.
  

Communications Lead

• Role: Manages internal and external communication during disruptions, focusing on clarity and stakeholder trust.
• Key Skills: Crisis communication, public relations, and media handling.
  

External Support

Third-Party Consultants

• Role: Provide specialised expertise in resilience planning, compliance, and crisis management.
• Key Skills: Industry-specific resilience frameworks, scenario testing, and audits.
  

Regulatory Liaison

• Role: Acts as a bridge between MBS and regulatory authorities, ensuring compliance and transparent communication.
• Key Skills: Regulatory negotiation, compliance auditing, and industry knowledge.
  

Coordination and Governance

Operational Resilience Coordinator

• Role: Acts as the central point of contact, ensuring cohesion among team members and tracking the progress of resilience initiatives.
• Key Skills: Project management, coordination, and resilience planning.
  

    
Governance and Audit Specialist

• Role: Monitors compliance with resilience frameworks, conducts audits, and ensures continuous improvement.
• Key Skills: Governance, quality assurance, and audit processes.

Summing Up ...

An effective Operational Resilience Team for Marina Bay Sands must strike a balance between leadership, specialised expertise, and cross-functional collaboration. 

By integrating diverse skills and maintaining a strong governance framework, the team can proactively manage risks, enhance organisational resilience, and sustain MBS's position as a global leader in hospitality and entertainment.

Operational Resilience Framework: A Case Study of Marina Bay Sands
Understanding Your Organisation

OR Planning Methodology Phases		Plan	Implement	Sustain

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