[OR] [MBS] [E1] [C1] Operational Resilience Framework: A Case Study of Marina Bay Sands

Operational Resilience Framework: A Case Study of Marina Bay Sands

Author's Comment:

I have added additional comments to all the chapters (blogs) to help readers gain an overview and understanding of the specific content.

This eBook is part of the value-adding services provided by BCM Institute to enable participants to gain a deeper understanding of the concepts and content beyond attending classes and completing assignments.

This chapter provides an overview of the Operational Resilience Framework: A Case Study of Marina Bay Sands, guiding readers through the objectives of its two main sections.

Section 1 (eBook 1): "Understanding Your Organisation". This section lays the foundation for operational resilience by comprehensively exploring Marina Bay Sands (MBS) as an organisation. It establishes a shared understanding of MBS's operational environment, the goals of implementing operational resilience, the unique characteristics influencing the framework, the composition of the Operational Resilience Team, and an overview of Critical Business Services (CBS).

Section 2 (eBook 2): "Implementing Operational Resilience for Marina Bay Sands." Building on the insights from eBook 1, this section provides actionable strategies and methodologies for designing and executing an effective Operational Resilience program tailored to MBS. It addresses specific operational needs while ensuring alignment with global standards such as ISO 22316, ISO 22301, and ISO 22361, as well as industry best practices. Additionally, it introduces the BCM Institute's three-phase Operational Resilience Planning Methodology, which serves as the framework for implementing a robust Operational Resilience (OR) program.

Readers will understand how these two sections work together to create a cohesive roadmap for operational resilience at MBS.

Introduction to the Case Study: Marina Bay Sands

Marina Bay Sands (MBS) is an iconic integrated resort located in the heart of Singapore.

It is renowned for its architectural grandeur, world-class amenities, and role as a leading destination for tourism and business.

Beyond its impressive exterior lies a complex operational environment that demands meticulous planning and robust systems to ensure uninterrupted service delivery.

This eBook, "Operational Resilience Framework: A Case Study of Marina Bay Sands," explores the complexities of building and maintaining resilience within such a high-profile and multifaceted organisation.

Operational resilience has become a critical priority for organisations worldwide, especially in industries where service continuity is paramount. In the case of MBS, resilience is not merely an option but an imperative.

The interconnected nature of its operations—encompassing hospitality, retail, gaming, entertainment, and conventions—amplifies the risks posed by disruptions.

This eBook presents a comprehensive framework for understanding and implementing operational resilience, explicitly tailored to Marina Bay Sands' unique challenges and opportunities.  The eBook is divided into two main sections (or, physically, two eBooks).

Section or eBook 1: Understanding Your Organisation

This section sets the foundation for operational resilience by exploring Marina Bay Sands as an organisation in depth. The content includes:

• Understanding Your Organisation: Marina Bay Sands: A detailed overview of MBS’s structure, mission, and key operational principles.
• Marina Bay Sands’ Operating Environment: This section provides insights into the external and internal factors influencing MBS’s operations, including regulatory requirements, market dynamics, and stakeholder expectations.
• Composition of an Operational Resilience Team for MBS: A guide to assembling a cross-functional team responsible for resilience planning and execution.
• Establishing Organisational Goals for Operational Resilience: The strategic objectives that align operational resilience with MBS’s broader business goals.
• Key Characteristics of MBS: Examining the defining traits influencing resilience planning, such as its scale, complexity, and dependency on critical infrastructure.
• Critical Business Services of MBS: Key Considerations for Operational Resilience: Identifying and prioritising critical business services for maintaining customer trust and operational stability.

Section or eBook 2: Implementing Operational Resilience for Marina Bay Sands

Building upon the insights from the first section, this section provides actionable strategies and methodologies for designing and implementing an effective Operational Resilience program for MBS.

It addresses the specific needs of each operational facet while ensuring alignment with global standards, such as ISO 22316, ISO 22301, and ISO 22361, as well as industry best practices.

This section introduces Marina Bay Sands’ three-phase Operational Resilience Planning Methodology, which forms the backbone of its Operational Resilience implementation.

The "Plan" Phase

The "Plan" phase involves developing the foundational strategy for operational resilience. The five stages are:

• Assess Capability and Maturity

• Analyse Gap

• Develop Strategy and Roadmap

• Confirm Risk Appetite

• Develop and Embed Governance

The "Implement" Phase

The "Implement" phase focuses on implementing the strategy through practical steps. The five stages are:

• Identify Critical Business Services

• Map Processes and Resources

• Set Impact Tolerance

• Conduct Scenario Testing

• Improve Lesson Learnt

The "Sustain" Phase

The "Sustain" phase ensures that operational resilience becomes an ongoing priority. The five stages are:

• Introduce Cultural Change

• Develop a Communication Strategy

• Implement Training and Awareness

• Provide Self-assessment

• Conduct an Independent Quality Review

Summing Up ...

Readers will learn how Marina Bay Sands can approach operational resilience through this case study, from understanding its organisational dynamics to implementing systems that safeguard critical functions.

By exploring the nuances of MBS’s OR journey, professionals and organisations can derive valuable lessons to enhance their resilience strategies in similarly complex environments.

Embark on this journey to uncover the pillars of OR and discover how MBS sets a benchmark in safeguarding excellence amidst uncertainty.

Operational Resilience Framework: A Case Study of Marina Bay Sands
Understanding Your Organisation

OR Planning Methodology Phases		Plan	Implement	Sustain

More Information About Blended Learning OR-5000 [OR-5] or OR-300 [OR-3]

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.

	If you have any questions, click to contact us.