[BCM] [MBS] [E3] [BIA] [T3] [CBF] [6] Security & Surveillance

[Business Impact Analysis] [Critical Business Function] [T3] Part 5

Part 5: Inter-dependencies

CBF-6: Security & Surveillance

The Security & Surveillance function at Marina Bay Sands (MBS) is highly interdependent with both internal business units and external partners to ensure the safety, compliance, and operational resilience of its integrated resort operations. Inter-dependencies are critical linkages that determine how sub-functions within security rely on and support other functions or external entities, either upstream, downstream, or in a mutual relationship.

At MBS, these inter-dependencies span across multiple internal business units—such as Facilities, IT, HR, and Event Management—as well as external stakeholders including law enforcement agencies, technology vendors, emergency responders, and regulatory authorities. Identifying these inter-dependencies is essential to ensure continuity of operations during disruptions and to mitigate cascading impacts across the resort’s ecosystem.

The table below details the Sub-CBF inter-dependencies for CBF-6 Security & Surveillance.

Table: Part 5 – Inter-dependencies for CBF-6 Security & Surveillance

Sub-CBF Code	Sub-CBF	Business Unit / Vendor / Supplier / Outsource Partner	Type of Dependency - Internal	Type of Dependency - External	Dependency Direction (Upstream / Downstream / Mutual)	Description of the Nature of Dependency
CBF-6.1	Access Control & Identity Management	IT Department; HR; Badge Printing Vendor	Yes	Yes	Upstream (IT & HR provide data); Mutual with Vendor	HR provides staff credential data, IT provides system integration, vendor supplies/maintains access card hardware.
CBF-6.2	Surveillance & Monitoring	IT Infrastructure; CCTV Equipment Vendor	Yes	Yes	Mutual	Relies on IT for data storage & network connectivity; vendors for maintenance of cameras and monitoring software.
CBF-6.3	Security Operations / Response	Security Team; Facilities; Local Police	Yes	Yes	Mutual	Internal security teams coordinate with Facilities for access and with Police for incident escalation and law enforcement support.
CBF-6.4	Equipment Maintenance & Technical Surveillance Infrastructure	Facilities Management; Equipment Vendors	Yes	Yes	Upstream (vendors supply/maintain); Downstream (FM supports deployment)	Surveillance systems require vendor maintenance and FM technical support to ensure uptime.
CBF-6.5	Security Administration & Policy Management	Compliance; Legal; Regulatory Agencies	Yes	Yes	Mutual	Compliance ensures policies align with internal standards; external regulators mandate statutory security compliance.
CBF-6.6	Training, Drills & Human Resources Security	HR; Training Vendors; Emergency Response Agencies	Yes	Yes	Mutual	HR provides staff records and coordination; external trainers and response agencies support practical drills and simulations.
CBF-6.7	Incident Reporting & Investigation	Security Operations; Legal; Police & Regulators	Yes	Yes	Downstream (Ops provide data); Upstream (Authorities provide evidence validation)	Internal reporting flows to external authorities; investigation relies on police/regulator collaboration.
CBF-6.8	Event Security & Crowd Control	Events Management; Outsourced Event Security Vendors	Yes	Yes	Mutual	Event management coordinates internally with security; outsourced vendors supply additional manpower for crowd control.
CBF-6.9	Access to External Support & Liaison	Local Police; Civil Defence; Emergency Medical Services	No	Yes	Upstream (support from external agencies)	Security relies heavily on government agencies for crisis intervention, fire response, and emergency medical services.
CBF-6.10	Security & Surveillance Business Continuity Tasks	BCM Office; External Crisis Management Consultants	Yes	Yes	Mutual	BCM team sets internal continuity strategies; consultants provide best practices and specialized recovery support.

Summing Up ... for Part 5

The inter-dependencies of MBS’s Security & Surveillance function (CBF-6) underscore the interconnected nature of modern security operations within a large-scale integrated resort environment. Internal dependencies ensure smooth coordination with departments such as IT, HR, Compliance, and Event Management, while external dependencies secure critical collaboration with vendors, regulators, law enforcement, and emergency response agencies.

By mapping these inter-dependencies, Marina Bay Sands enhances its situational awareness, ensures continuity of security operations, and mitigates potential cascading failures across its ecosystem. Ultimately, this systematic identification of inter-dependencies enables a resilient and coordinated response to disruptions, safeguarding both the organisation and its stakeholders.

[Business Impact Analysis] [Critical Business Function] [T3] Part 6

Part 6: Vital Records

CBF-6: Security & Surveillance

The effective management of vital records is a cornerstone of the Security & Surveillance function at Marina Bay Sands (MBS). Vital records in this context refer to documents, digital files, and other information assets essential for ensuring the safety, compliance, and resilience of the property.

These records enable security teams to perform access control, conduct surveillance, coordinate incident responses, and manage both human and technological resources.

In accordance with best practices from the BCM Institute’s framework, vital records for Security & Surveillance are identified based on their importance to operational continuity, legal/regulatory obligations, and their role in facilitating rapid recovery during a crisis.

These records may exist in digital, physical, or hybrid formats and are safeguarded within secure repositories under designated custodians.

The table below outlines the Sub-CBF codes, vital records, media types, and custodianship arrangements for each of the ten Sub-CBFs under Security & Surveillance at MBS.

Table: Part 6 – Vital Records for CBF-6 Security & Surveillance

Sub-CBF Code	Sub-CBF	Description of Vital Records	Media Type	Location	In Whose Care
CBF-6.1	Access Control & Identity Management	Employee and contractor access logs, biometric data, ID issuance records, visitor management logs	Digital & Physical	Data Center, Security Office	Security Access Control Manager
CBF-6.2	Surveillance & Monitoring	CCTV footage archives, system audit logs, and monitoring schedules	Digital	Surveillance Command Center, Offsite Backup	Surveillance Systems Manager
CBF-6.3	Security Operations / Response	Incident response playbooks, duty rosters, communication logs, and emergency escalation protocols	Digital & Physical	Security Ops Office, Secure Cloud Storage	Head of Security Operations
CBF-6.4	Equipment Maintenance & Technical Surveillance Infrastructure	Maintenance logs, vendor service contracts, technical manuals, warranty documents	Digital & Physical	Engineering & Security Technical Room	Technical Surveillance Engineer
CBF-6.5	Security Administration & Policy Management	Security policies, compliance reports, regulatory submissions, SOPs	Digital & Physical	Governance & Compliance Office	Security Policy & Compliance Officer
CBF-6.6	Training, Drills & Human Resources Security	Training records, attendance sheets, drill evaluation reports, and HR security clearances	Digital & Physical	HR Training Center, Secure HR System	Training & Security HR Manager
CBF-6.7	Incident Reporting & Investigation	Incident reports, investigation findings, evidence logs, and regulatory notifications	Digital & Physical	Incident Records Room, Secure Evidence Locker	Security Investigation Officer
CBF-6.8	Event Security & Crowd Control	Event security plans, crowd management protocols, vendor coordination records	Digital & Physical	Event Security Office	Event Security Coordinator
CBF-6.9	Access to External Support & Liaison	Contact lists of emergency services, MOUs with external agencies, and mutual aid agreements	Digital & Physical	Security Admin Office, External Partner Systems	Security Liaison Manager
CBF-6.10	Security & Surveillance Business Continuity Tasks	Business continuity plans for security operations, recovery checklists, and crisis communication records	Digital & Physical	BCM Repository, Secure Offsite Storage	BCM Coordinator (Security Division)

Summing Up ... for Part 6

Vital records are the backbone of MBS’s Security & Surveillance operations, ensuring continuity of critical functions in both normal and disrupted conditions.

By cataloguing and safeguarding these records under assigned custodians, Marina Bay Sands strengthens its resilience against operational disruptions, regulatory breaches, and reputational risks.

This structured approach ensures that, in the event of a crisis, authorized personnel can quickly access the necessary records to maintain situational awareness, enforce compliance, and coordinate recovery activities.

Protecting these records—whether digital, physical, or hybrid—is not only a best practice but also a critical enabler for maintaining the trust, safety, and operational excellence of Marina Bay Sands.

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].