[BCM] [MBS] [E3] [BIA] [T2] [CBF] [6] Security & Surveillance

[Business Impact Analysis] [Critical Business Function] [T2] Part 3

Bann_BCM_BIA_BIAQ Part 3 to Part 4

Part 3: Impact Over Time of Business Functions

CBF-6: Security & Surveillance

Security and surveillance form one of the most critical operational pillars of Marina Bay Sands (MBS), given its positioning as an integrated resort, world-class hospitality venue, and major tourist attraction. CBF-6 Security & Surveillance ensures the safety of guests, staff, assets, and operations through a structured set of business processes ranging from access control and monitoring to incident management and coordination with external agencies.

The “Impact Over Time” analysis is essential in business continuity management, as it helps MBS determine how quickly the absence or degradation of specific security processes escalates risks to life safety, brand reputation, financial losses, and regulatory compliance. By assigning scores from 1 (lowest) to 5 (highest) across timeframes, MBS can identify critical thresholds where disruption becomes intolerable and align recovery strategies with the Recovery Time Objective (RTO) and Maximum Tolerable Period of Disruption (MTPD).

Table: Impact Over Time of Business Functions – CBF-6 Security & Surveillance

Sub-CBF Code	Sub-CBF	Highest-Impact Area	4 Hr	8 Hr	1 Day	2 Day	3 Day	5 Day	7 Day	10 Day	14 Day	21 Day	30 Day	60 Day	RTO	MTPD	Vulnerable Period
CBF-6.1	Access Control & Identity Management	Guest & Asset Safety	3	4	5	5	5	5	5	5	5	5	5	5	8 Hr	1 Day	Peak guest check-in / event entry
CBF-6.2	Surveillance & Monitoring	Life Safety	4	5	5	5	5	5	5	5	5	5	5	5	4 Hr	1 Day	Night operations / high-volume events
CBF-6.3	Security Operations / Response	Incident Containment	4	5	5	5	5	5	5	5	5	5	5	5	4 Hr	1 Day	Emergency or high-risk incident
CBF-6.4	Equipment Maintenance & Technical Surveillance Infrastructure	Operational Continuity	2	3	4	4	5	5	5	5	5	5	5	5	1 Day	3 Day	System downtime / scheduled maintenance
CBF-6.5	Security Administration & Policy Management	Compliance & Governance	1	2	2	3	3	4	4	4	5	5	5	5	3 Day	7 Day	Audit / regulatory inspection period
CBF-6.6	Training, Drills & Human Resources Security	Staff Readiness	1	1	2	2	3	3	4	4	4	5	5	5	7 Day	14 Day	Pre-event season / festival period
CBF-6.7	Incident Reporting & Investigation	Regulatory Compliance	2	3	4	4	5	5	5	5	5	5	5	5	1 Day	3 Day	During serious incidents
CBF-6.8	Event Security & Crowd Control	Public Safety & Reputation	3	4	5	5	5	5	5	5	5	5	5	5	8 Hr	1 Day	Concerts / large gatherings
CBF-6.9	Access to External Support & Liaison	Crisis Coordination	2	3	4	5	5	5	5	5	5	5	5	5	1 Day	3 Day	Regional/national-level events
CBF-6.10	Security & Surveillance Business Continuity Tasks	BCM Alignment	2	2	3	3	4	4	4	5	5	5	5	5	2 Day	7 Day	During BCM activation

Summing Up ... for Part 3

The analysis highlights that surveillance, access control, and incident response (CBF-6.1, CBF-6.2, CBF-6.3) are among the most time-critical functions for Marina Bay Sands, with severe impact (scoring 4–5) arising within the first few hours of disruption. Other functions, such as training, policy management, and business continuity tasks, escalate more gradually but become intolerable if left unaddressed beyond one to two weeks.

This structured evaluation underscores the importance of real-time monitoring, rapid response mechanisms, and well-maintained technical infrastructure to safeguard guests, employees, and brand reputation. Aligning Recovery Time Objectives (RTO) with operational needs ensures that MBS remains resilient against disruptions, while understanding the Maximum Tolerable Period of Disruption (MTPD) provides clear thresholds for escalation.

Ultimately, maintaining robust security and surveillance continuity not only protects life and property but also upholds the trust of stakeholders, regulators, and millions of guests who rely on Marina Bay Sands as a safe and premier destination.

[Business Impact Analysis] [Critical Business Function] [T2] Part 4

Part 4: Supporting IT Systems and Applications

CBF-6: Security & Surveillance

Marina Bay Sands (MBS) operates in a highly complex environment where the safety of guests, staff, assets, and critical infrastructure is of paramount importance.

As an integrated resort and iconic landmark, MBS relies heavily on sophisticated Security & Surveillance systems to maintain a secure operational environment.

The efficiency and resilience of these functions depend not only on human resources and physical safeguards but also on advanced IT systems, applications, and supporting technologies.

This chapter identifies and maps the supporting IT systems and applications for each Sub-CBF under CBF-6 Security & Surveillance, together with their Recovery Point Objectives (RPO), System Recovery Time Objectives (RTO), and the specialized equipment necessary to ensure continuity.

The aim is to provide a clear understanding of how technology underpins security operations at MBS, and how timely recovery is crucial to mitigating risks, ensuring compliance, and protecting the organisation’s reputation.

Table 4-1: [BIA] [P4] Supporting IT Systems and Applications for CBF-6 Security & Surveillance

Sub-CBF Code	Sub-CBF	IT Systems and Applications	RPO	System RTO	Supporting Special Equipment or Resources	Remarks
CBF-6.1	Access Control & Identity Management	Biometric access systems, RFID card system, ID management software	15 min	1 hr	Biometric scanners, RFID card readers, secure servers	Critical for staff/guest access control; downtime increases physical risk
CBF-6.2	Surveillance & Monitoring	CCTV management system, Video Analytics software, VMS servers	Near real-time	30 min	High-definition cameras, control room consoles, video walls	Continuous monitoring is essential; loss impacts real-time threat detection
CBF-6.3	Security Operations / Response	Incident management system, Emergency alert system, Dispatch software	30 min	1 hr	Two-way radios, mobile response devices, and command centre terminals	Ensures coordinated response; downtime leads to delayed interventions
CBF-6.4	Equipment Maintenance & Technical Surveillance Infrastructure	Maintenance management software, IoT monitoring tools	24 hrs	4 hrs	Diagnostic tools, technical kits, IoT sensors	Less time-critical but important for long-term resilience
CBF-6.5	Security Administration & Policy Management	Security policy database, Compliance management systems	24 hrs	8 hrs	Policy management servers, secure storage	Supports governance and audits; lower urgency but vital for compliance
CBF-6.6	Training, Drills & Human Resources Security	e-Learning platforms, Training simulation software	48 hrs	12 hrs	Training labs, simulation tools, AR/VR systems	Downtime affects staff preparedness; tolerable in the short term
CBF-6.7	Incident Reporting & Investigation	Incident reporting system, Case management software	1 hr	2 hrs	Forensic tools, secure storage for evidence	Critical for investigations and compliance with regulators
CBF-6.8	Event Security & Crowd Control	Crowd management systems, Event security monitoring tools	15 min	30 min	Portable barriers, RFID crowd counters, and drones	Crucial during events; short downtime can cause operational chaos
CBF-6.9	Access to External Support & Liaison	External law enforcement communication platform, Secure data-sharing systems	1 hr	2 hrs	Secure communication devices, encrypted data transfer channels	Supports coordination with police, emergency services
CBF-6.10	Security & Surveillance Business Continuity Tasks	BCM software, Crisis communication apps	Near real-time	1 hr	Redundant communication channels, backup data servers	Core to BCM continuity; enables rapid crisis activation

Summing Up ... for Part 4

The Security & Surveillance operations at Marina Bay Sands rely on a multi-layered ecosystem of IT systems, applications, and specialized equipment that enable proactive monitoring, incident response, and risk management. Each Sub-CBF has unique technological dependencies with specific RPOs and RTOs, reflecting the varying urgency of recovery across functions.

For mission-critical processes such as Access Control, Surveillance Monitoring, Event Security, and Incident Management, near real-time recovery is essential to avoid operational and reputational damage. Supporting processes such as Training, Policy Management, and Maintenance tolerate longer recovery windows but remain integral to resilience in the medium term.

By aligning IT systems with business continuity requirements, Marina Bay Sands ensures that its Security & Surveillance functions remain robust, responsive, and adaptable in the face of disruptions—ultimately safeguarding guests, employees, and brand reputation.

More Information About Business Continuity Management Courses

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Implementing ISO 22301 Business Continuity Management at Marina Bay Sands

[BCM] [MBS] [E3] [BIA] [T2] [CBF] [6] Security & Surveillance

Part 3: Impact Over Time of Business Functions

CBF-6: Security & Surveillance

Table: Impact Over Time of Business Functions – CBF-6 Security & Surveillance

Summing Up ... for Part 3

Part 4: Supporting IT Systems and Applications

CBF-6: Security & Surveillance

Table 4-1: [BIA] [P4] Supporting IT Systems and Applications for CBF-6 Security & Surveillance

Summing Up ... for Part 4

More Information About Business Continuity Management Courses

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Implementing ISO 22301 Business Continuity Management at Marina Bay Sands

[BCM] [MBS] [E3] [BIA] [T2] [CBF] [6] Security & Surveillance

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Part 3: Impact Over Time of Business Functions

CBF-6: Security & Surveillance

Table: Impact Over Time of Business Functions – CBF-6 Security & Surveillance

Summing Up ... for Part 3

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Part 4: Supporting IT Systems and Applications

CBF-6: Security & Surveillance

Table 4-1: [BIA] [P4] Supporting IT Systems and Applications for CBF-6 Security & Surveillance

Summing Up ... for Part 4

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Your Comments Here:

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