[Business Continuity Strategy] [Template 2]
Recovery Strategies for Marina Bay Sands
CBF-6: Security & Surveillance
The Security & Surveillance function at Marina Bay Sands (MBS) plays a pivotal role in safeguarding the integrated resort’s assets, patrons, staff, and operations. Given the high-profile nature of MBS as an iconic venue for hospitality, gaming, entertainment, and international events, the ability to recover quickly from disruptions in its security operations is critical to sustaining public trust, operational continuity, and regulatory compliance.
Recovery strategies for each Sub-Critical Business Function (Sub-CBF) under CBF-6: Security & Surveillance have been developed with reference to industry best practices and principles outlined in BCMpedia. These strategies aim to ensure that key security systems, processes, and resources can be restored within their Recovery Time Objectives (RTOs), thereby minimising operational, reputational, and safety impacts. The following table outlines the recovery strategies tailored to the unique operational context of MBS.
Table: Recovery Strategies – CBF-6 Security & Surveillance
|
Sub-CBF Code |
Sub-CBF |
RTO |
Recovery Strategy |
Recovery Location |
Details of Recovery Strategy |
Justification for Selected Recovery Strategy |
|
CBF-6.1 |
Access Control & Identity Management |
2 hrs |
Redundant biometric & card access systems |
Secondary Command Centre |
Activate backup access servers and failover to the cloud-based identity database |
Ensures uninterrupted access management for restricted areas, critical for safety and compliance |
|
CBF-6.2 |
Surveillance & Monitoring |
1 hr |
Dual-feed CCTV recording and monitoring |
Security Operations Centre (SOC) with hot-site backup |
Switch to alternate surveillance servers; reroute live feeds to backup SOC |
Provides continuous monitoring of casino floors, public spaces, and high-value areas |
|
CBF-6.3 |
Security Operations / Response |
Immediate |
On-site tactical deployment & mobile response units |
Primary Site & Mobile Units |
Maintain trained rapid-response teams with mobile comms |
Immediate intervention is crucial to neutralize threats and prevent escalation |
|
CBF-6.4 |
Equipment Maintenance & Technical Surveillance Infrastructure |
24 hrs |
Preventive maintenance contracts & vendor SLAs |
Vendor Support Facilities & On-site Workshops |
Critical spares inventory; vendor on-call support for repairs |
Reduces downtime by ensuring the quick restoration of surveillance equipment |
|
CBF-6.5 |
Security Administration & Policy Management |
48 hrs |
Data backup and document management system |
Secure Cloud & Secondary Office |
Restore policies, compliance records, and procedures from the backup repository |
Supports regulatory obligations and ensures compliance audits are not delayed |
|
CBF-6.6 |
Training, Drills & Human Resources Security |
72 hrs |
Virtual training modules & alternate training venues |
Online Learning Platforms & Offsite Facilities |
Conduct online drills; use off-site rooms for staff briefings |
Maintains staff readiness even during disruptions |
|
CBF-6.7 |
Incident Reporting & Investigation |
4 hrs |
Digital incident management system with redundancy |
Cloud-hosted Case Management Platform |
Enable remote access to incident logs and investigation workflows |
Maintains transparency and evidence chain for compliance and insurance |
|
CBF-6.8 |
Event Security & Crowd Control |
2 hrs (during event) |
Contingency crowd control plans & backup comms |
Event Site & Alternate Control Posts |
Deploy reserve personnel, portable barriers, and radios |
Ensures the safety of large-scale events and international gatherings at MBS |
|
CBF-6.9 |
Access to External Support & Liaison |
4 hrs |
Pre-established MOUs with police, SCDF & regulators |
External Agencies’ Operations Centres |
Engage law enforcement, emergency services, and regulators as backup support |
Facilitates coordinated response in large-scale incidents |
|
CBF-6.10 |
Security & Surveillance Business Continuity Tasks |
1 hr |
Dedicated BCM task force with playbooks |
Secondary Command Centre |
Activate crisis response structure; initiate communication protocols |
Provides governance and structured execution of security continuity plans |
Summing Up ...
The recovery strategies outlined above demonstrate MBS’s proactive approach to ensuring the continuity and resilience of its security and surveillance functions. By leveraging a combination of redundant systems, pre-positioned resources, external partnerships, and cloud-enabled technologies, MBS can safeguard its operations against a range of disruptions.
This chapter reinforces the importance of rapid recovery capability in a high-stakes environment such as Marina Bay Sands, where any lapse in security can have significant financial, reputational, and safety consequences. With these strategies, MBS ensures that its Security & Surveillance CBF can remain operational and responsive, preserving the trust of stakeholders and upholding its status as a world-class integrated resort.
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