[BCM] [MC] [E2] [C2] Project Management for Marymount Centre

Mastering Implementation: BCM Methodology Tailored to Marymount Centre

Chapter 2

Project Management Phase for BCM Planning Methodology for Marymount Centre

Aligning with ISO 22301 Requirements for "Blueprint for Resilience: A Step-by-Step BCM Framework for Marymount Centre"

Introduction

The project management phase establishes the foundation for a robust BCM plan, ensuring alignment with ISO 22301 standards.

This phase focuses on structuring resources, roles, and processes to safeguard operations against disruptions, enabling Marymount to uphold its mission of supporting clients through crises.

Key Steps in the Project Management Phase

1. Initiation: Defining Scope and Objectives

• Scope: The BCM project will cover all Marymount services:

  • Ahuva Good Shepherd Residential Homes (24/7 care for trauma recovery).

  • Good Shepherd Centre (counselling and rehabilitation programs).

  • Good Shepherd Student Care (after-school support for children).

• Objectives:

  • Identify critical functions and risks.

  • Develop recovery strategies for key services.

  • Ensure compliance with ISO 22301 and Singapore’s regulatory requirements.

2. Planning: Roles, Resources, and Timelines

• Roles and Responsibilities (aligned with Marymount’s organizational chart):

  • Project Sponsor: Executive Director (oversight and funding approval).

  • Project Manager: Head of Operations (day-to-day execution).

  • BCM Coordinator: Senior Staff Member (liaison across departments).

  • Department Heads: Provide input on service-specific risks and needs.

• Resources: Allocate budget for training, technology, and external consultants if needed.

• Timeline: 6–12 months, structured in phases to minimize operational disruption.

3. Execution: Stakeholder Engagement and Risk Analysis

• Stakeholder Workshops: Engage staff from all departments to map workflows and interdependencies.

• Business Impact Analysis (BIA): Assess financial, operational, and reputational impacts of disruptions (e.g., pandemics, IT failures).

• Risk Analysis and Review (RAR): Prioritise threats specific to Singapore (e.g., flooding, supply chain delays).

4. Monitoring and Control

• Progress Tracking: Use Gantt charts or project management software to monitor milestones.

• Adjustments: Revise strategies based on feedback from department heads or incident simulations.

5. Closure and Handover

• Deliverables: Finalise BCM policy, incident response plans, and training materials.

• Transition: Transfer ownership to the BCM team for long-term maintenance.

Deliverables

1. BCM Policy Document: The Executive Director's approval, outlining governance and objectives.

2. RAR and BIA Report: Highlight critical functions (e.g., resident care, student safety) and mitigation strategies.

3. Incident Response Plans: Tailored to each service (e.g., evacuation protocols for residential homes).

4. Training Program: Workshops for staff on roles during disruptions.

5. Testing Schedule: Tabletop exercises and drills aligned with ISO 22301 requirements.

Challenges and Solutions

• Challenge 1: Resource constraints due to limited staff availability.

  • Solution: Secure leadership buy-in to prioritize BCM tasks and allocate dedicated time.

• Challenge 2: Resistance to change from departments.

  • Solution: Use workshops to demonstrate BCM’s value (e.g., continuity of client care).

• Challenge 3: Coordinating across geographically dispersed services.

  • Solution: Assign a BCM Coordinator to streamline communication.

Summing Up ...

The project management phase ensures Marymount Centre’s BCM plan is actionable, compliant, and resilient.

By establishing clear roles, timelines, and deliverables, the organization can protect its critical services and fulfil its mission even during crises.

This phase sets the stage for implementing BC strategies and testing plans and fostering a culture of preparedness—cornerstones of the ISO 22301 framework.

Next Chapter Preview: Phase 2:  Risk Analysis and Review (RAR)—Identifying Threats.

Note: For ISO 22301 certification, Marymount must document all project phase activities, including stakeholder approvals and risk assessments.