[CM] [ISO] [T] Leading Crisis Management: A Collaborative Effort Between Corporate Security and BCM

Leading Crisis Management: A Collaborative Effort Between Corporate Security and BCM

Choosing leadership for crisis management requires careful consideration in organizations with corporate security and business continuity management (BCM) business units.

While both departments play crucial roles, their functions often overlap, leading to potential confusion and inefficiency.

Key Considerations

Nature of the Crisis: The type of crisis significantly influences leadership.

Security-focused crises: Threats like cyberattacks, physical security breaches, or acts of violence typically fall under the purview of Corporate Security.

Operational disruptions: Crises impacting core business functions, such as supply chain disruptions, natural disasters, or pandemics, are more closely aligned with BCM.

Organisational Structure: The organisation's hierarchical structure and reporting lines are vital.

Existing Protocols: Clearly defined escalation procedures and crisis management plans outline roles and responsibilities.

Potential Leadership Models

 Co-Leadership

Advantages: It leverages the expertise of both departments, ensuring a comprehensive and balanced response. It also promotes collaboration and shared responsibility.

Challenges: Requires strong communication and coordination between departments to avoid confusion and conflicting priorities

 Designated Lead

Advantages: Provides clear leadership and accountability. Can streamline decision-making in fast-moving situations.

Challenges: The lead department must be carefully selected based on the specific crisis. This may lead to feelings of exclusion or resentment from the other department.

Crisis Management Team (CMT)

Advantages: It fosters a collaborative and multidisciplinary approach. Representatives from various departments, including Corporate Security and BCM, are included.

Challenges: Convening can be time-consuming and may sometimes lead to slower decision-making.

Best Practices

Joint Planning and Training: Regular joint planning and training exercises are crucial regardless of the chosen leadership model. These activities enhance interdepartmental coordination, build trust, and ensure a smooth and effective crisis response.

Clear Roles and Responsibilities: Clearly define the roles and responsibilities of each department within the crisis management framework.

Flexible Approach: Recognise that the leadership structure may need to adapt based on the crisis's specific nature and evolving dynamics.

Summing Up ...

Ultimately, the most effective approach to crisis management leadership will depend on each organization's specific needs and circumstances.

By fostering strong collaboration, clear communication, and a flexible approach, organisations can ensure a coordinated and effective response to any crisis.