Business Continuity Management
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Case Study: Description of Business Functions

This is the background to the case study for the BCM-5000 Blended Learning course.  This is the table of content to the multiple part series.
Moh Heng Goh
Business Continuity Management Certified Planner-Specialist-Expert

Summary Description of Functional Activities

IC_Morepost_Description of ActivitiesBack to Table of ContentThe following provides a summary of some of the functional departments in the bank and some of the activities undertaken by this department.

Each business units will have function code; function name; and description of business function.

 

Administration

AD-01 Supply stationery & pre-printed Items  this includes stationery Items, pre-printed forms, documents, brochures, etc.
AD-02 Facility management  maintenance of system and equipment for building
AD-03 Telecom support Support and management of telecommunications between HQs and branches
AD-04 Office supply Supply of office equipment and furniture

Credit Control

CC-01 Credit application Review of new margin facility and revision of facility limit
CC-02 Collection and recovery  Monitor daily transactions eg loan drawdown, interest due dates; collection of payments and ensure all unsecure
positions covered by collateral
CC-03 Manage client futures trading  Ensure shortfalls are rectified

Compliance

CP-01 Review employees transactions  review applications from staff and remisers to trade in securities; filter and give clearance prior to trade being executed
CP-02 Report to Board Reporting to board and authorities on compliance status
CP-03 Review account opening Review clients trading application forms

Corporate Secretariat

CS-01 Renewal of licenses and permits  Apply to the authorities for renewal of licenses and permits required for conduct of business
CS-02 Release public announcement and annual report Release public announcement and annual report to stock exchange

Finance

FIN-01 Financial reporting Report to management, group and provide regulatory reporting & business analysis
FIN-02 Funds accounting Manage cash float and bank reconciliation

Group Communication

COM-01  Internal communication Improve two-way dialog between internal stakeholders and organization
COM-02 External communication Develop media release for new products and group activities
COM-03 Content management Manage website content

Human Resource

HR-01 Payroll  Prepare and manage employees’ payroll
HR-02 Recruitment Responsible for manpower planning & recruitment activities
HR-03 Learning and development Manage the learning and development activities and programme

Institutional Sales

IS-01 Trade execution Execute trade/order by clients
IS-02 Research  Prepare research reports/investments recommendation
IS-03 Operations/ admin Act as middle office to communicate with clients/investors – eg trade confirmation, contract details

Internal Audit

IA-01 Completion of audit plan Complete assignments which have been planned and report to audit committee
IA-02 Reporting to regulatory authority Submit stipulated audit reports to the local monetary authority

Information Technology

IT-01 IT operations Manage daily operation and end of day processing (backup and reports printing and distribution)
IT-02 IT support Manage network availability, security, hardware and software installation as well as first level support for application and software problems
IT-03 E-commerce development Manage e-commence project and change management

Legal

LEG-01 Review legal documents Highlight to management the risks/exposures involved, possible breaches and non-compliance to laws and regulations
LEG-02 Advisory  Advise business units on legal maters
LEG-03 Formulating policy Formulate and ensure compliance of legal policies of the bank

Investment Banking

IB-01 Payments to trustee/ investor Prepare payment to trustees and redeeming investors for daily liquidations within specified timeframe
IB-02 Monthly account closing Prepare monthly report of revenue and expenses
IB-03 Trade processing Process shares purchase and sales, etc.
IB-04 Monthly statement  Process, print and mail out monthly statement to investors
IB-05 Investment committee and team meeting Organize discussion on economic updates, important issues for analysts, fund managers and directors

Sales and Marketing

SM-01 Sales appointment Attend meeting with corporate/retail sales prospects to introduce banks’ products and services; update clients on latest market news and maintain rapport
SM-02 Sales transaction Assist clients to invest/ liquidate/ switch funds (e collect investment form, cheques, etc.)
SM-03 Road show/ event Organize road shows/events for existing and new products; preparation and printing of associated materials, conference booking, etc.

Risk Management

RM-01 Risk monitoring Establish and ensure active monitoring on all internal portfolio risk parameters and limits
RM-02 Middle office function Ensure compliance with pre-set internal risk paraments and limits for treasury activities
RM-03 Overall risk management Identify emerging risks, provide measurement tools for monitoring risks, undertake risks mitigation measures
and reporting to executive management

Treasury

TR-01 Local currency payment settlement Execute real time payment to/from all interbank parties
TR-02 Foreign currency payment settlement Execute real time payment to/from foreign agent banks for forex payment (SW IFT)
TR-03 Internet banking Manage and execute Internet banking for current account maintain with partner banks for online payment to customers

Back to Table of Content

 

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