[BCM] [SHINE] [E4] [CR] [BIA] [P4] Supporting IT Systems and Applications for CBF-1 to CBF-12

CBF-1 to CBF-12

In today’s increasingly digital and interconnected environment, the effectiveness and resilience of critical business functions rely heavily on the seamless operation of supporting IT systems and applications.

For Bandtree, as a key player in Brunei’s government-linked infrastructure and property management sector, these systems form the backbone of its infrastructure operations.

This section outlines the essential IT systems and applications that support each sub-process within each CBF.

It also provides an overview of their respective Recovery Point Objectives (RPOs), Recovery Time Objectives (RTOs), and any specialised equipment or resources that enable their continuity.

Understanding the interdependence between operational processes and supporting technologies is crucial to ensuring timely recovery, effective service delivery, and compliance with regulatory and governance standards, especially during disruptions.

By mapping these digital enablers to each operational component, the organisation can better prioritise recovery strategies, allocate technical resources, and ensure alignment with its overall business continuity and disaster recovery objectives.

Table P4: Supporting IT Systems and Applications for CBF-1 to CBF-12

Sub-CBF Code	Sub-CBF	IT Systems and Applications	RPO	System RTO	Supporting Special Equipment or Resources
1.1	Psycho-educational Assessment & Diagnosis	CMS, MS Office 365, Psychological Test Software	24 Hours	24 Hours	Laptops
1.2	Reassessment & Educational Needs Review	CMS, MS Office 365	24 Hours	24 Hours	Laptops
1.3	Learning Intervention Programmes	CMS, MS Office 365, Video Conferencing (Zoom/Teams)	24 Hours	24 Hours	Laptops
1.4	Consultation & Stakeholder Engagement	MS Office 365, Social Media, Zoom/Teams	24 Hours	24 Hours	Laptops, Mobile Phones
1.5	Intake & Referral Management	CMS, MS Office 365	24 Hours	24 Hours	Laptops
1.6	Progress Monitoring, Review & Exit Planning	CMS, MS Office 365	24 Hours	24 Hours	Laptops
1.7	Documentation, Reporting & Compliance	CMS, MS Office 365	24 Hours	24 Hours	Laptops
1.8	Capacity Building & Volunteer / Community Programmes	MS Office 365, Social Media	24 Hours	24 Hours	Laptops
2.1	Community Social Work – Community Engagement	MS Office 365, Social Media	24 Hours	24 Hours	Laptops, Mobile Phones
2.2	Community Social Work – Family Support & Coaching	CMS, MS Office 365	24 Hours	24 Hours	Laptops, Mobile Phones
2.3	School Social Work – In-School Social Work	CMS, MS Office 365	24 Hours	24 Hours	Laptops
2.4	School Social Work – Preventive & Developmental	CMS, MS Office 365	24 Hours	24 Hours	Laptops
2.5	Casework & Counselling Support	CMS, MS Office 365, Zoom/Teams	24 Hours	24 Hours	Laptops, Mobile Phones
2.6	Collaboration & Partnership Management	MS Office 365	24 Hours	24 Hours	Laptops
2.7	Volunteer & Youth Engagement	MS Office 365, Social Media	24 Hours	24 Hours	Laptops, Mobile Phones
2.8	Monitoring, Evaluation & Research-informed Practice	CMS, MS Office 365	24 Hours	24 Hours	Laptops
3.1	Case Identification and Assessment	CMS, MS Office 365	24 Hours	24 Hours	Laptops
3.2	Individualised Intervention Planning	CMS, MS Office 365	24 Hours	24 Hours	Laptops
3.3	Program Delivery and Monitoring	CMS, MS Office 365	24 Hours	24 Hours	Laptops
3.4	Stakeholder Collaboration and Coordination	MS Office 365, Zoom/Teams	24 Hours	24 Hours	Laptops
3.5	Crisis Management and Emergency Support	CMS, MS Office 365, SMS Gateway	4 Hours	4 Hours	Laptops, Mobile Phones
3.6	Evaluation and Adjustment of Intervention Plans	CMS, MS Office 365	24 Hours	24 Hours	Laptops
3.7	Post-Intervention Follow-Up	CMS, MS Office 365	24 Hours	24 Hours	Laptops
4.1	Assessment and Intake Services	CMS, MS Office 365	24 Hours	24 Hours	Laptops
4.2	Individual Counselling Sessions	CMS, MS Office 365, Zoom/Teams	24 Hours	24 Hours	Laptops
4.3	Group Therapy Sessions	CMS, MS Office 365, Zoom/Teams	24 Hours	24 Hours	Laptops
4.4	Crisis Intervention and Immediate Support	CMS, MS Office 365, SMS Gateway	4 Hours	4 Hours	Laptops, Mobile Phones
4.5	Therapeutic Program Development	MS Office 365	24 Hours	24 Hours	Laptops
4.6	Family Therapy and Support	CMS, MS Office 365, Zoom/Teams	24 Hours	24 Hours	Laptops
4.7	Referrals and Collaboration with External Agencies	MS Office 365	24 Hours	24 Hours	Laptops
4.8	Monitoring and Evaluation of Therapy Effectiveness	CMS, MS Office 365	24 Hours	24 Hours	Laptops
4.9	Case Documentation and Record-Keeping	CMS, MS Office 365	24 Hours	24 Hours	Laptops
5.1	Client Intake & Assessment	CMS, MS Office 365	24 Hours	24 Hours	Laptops
5.2	Case Management Planning	CMS, MS Office 365	24 Hours	24 Hours	Laptops
5.3	Coordination of Support Services	CMS, MS Office 365	24 Hours	24 Hours	Laptops
5.4	Monitoring & Follow-up	CMS, MS Office 365	24 Hours	24 Hours	Laptops
5.5	Documentation & Reporting	CMS, MS Office 365	24 Hours	24 Hours	Laptops
5.6	Client Discharge & Transition	CMS, MS Office 365	24 Hours	24 Hours	Laptops
6.1	Client Information Collection	CMS, MS Office 365	24 Hours	24 Hours	Laptops
6.2	Client Records Maintenance	CMS, SharePoint/OneDrive	24 Hours	24 Hours	Laptops
6.3	Confidentiality & Privacy	CMS (Access Control), MS Office 365	24 Hours	24 Hours	Laptops
6.4	Document Management	CMS, SharePoint, MS Office 365	24 Hours	24 Hours	Laptops
6.5	Record Retrieval & Access Control	CMS, Active Directory	24 Hours	24 Hours	Laptops
6.6	Record Disposal	CMS, SharePoint	24 Hours	24 Hours	Laptops
6.7	Compliance Monitoring	CMS, MS Office 365	24 Hours	24 Hours	Laptops

7.1	Stakeholder Identification	MS Office 365 (Email, SharePoint), Internet	24 Hours	24 Hours	Laptop
7.2	Communication Planning	MS Office 365 (Email, Teams), Internet	24 Hours	24 Hours	Laptop
7.3	Crisis Communication Execution	SMS Gateway, Social Media (FB/IG), Website	4 Hours	4 Hours	Mobile Phone, Laptop
7.4	Internal Communications	MS Office 365 (Teams/Email), Zoom	24 Hours	24 Hours	Laptop, Headset
7.5	External Communications	MS Office 365, Website CMS, Social Media	24 Hours	24 Hours	Laptop
7.6	Stakeholder Feedback Collection	MS Forms, SurveyMonkey, MS Office 365	24 Hours	24 Hours	Laptop
7.7	Stakeholder Coordination	MS Office 365 (Calendar/Email/Teams)	24 Hours	24 Hours	Laptop
7.8	Post-Crisis Communication Review	MS Office 365 (SharePoint/Email)	24 Hours	24 Hours	Laptop
8.1	Talent Acquisition & Recruitment	Info-Tech HRMS, LinkedIn, Job Portals	24 Hours	24 Hours	Laptop
8.2	Staff Training & Development	Info-Tech HRMS, LMS Portal, MS Office 365	24 Hours	48 Hours	Laptop
8.3	Performance Management & Appraisal	Info-Tech HRMS, MS Office 365	24 Hours	48 Hours	Laptop
8.4	Succession Planning	MS Office 365 (Excel, SharePoint)	24 Hours	48 Hours	Laptop
8.5	Employee Well-being & Support	MS Office 365 (Teams), Wellness Apps	24 Hours	24 Hours	Laptop
8.6	Workforce Planning	MS Office 365 (Excel), Info-Tech HRMS	24 Hours	48 Hours	Laptop
9.1	Fundraising & Grant Applications	Giving.sg, MS Office 365, NCSS Portals	24 Hours	24 Hours	Laptop
9.2	Donor Management	CRM System, MS Office 365	24 Hours	24 Hours	Laptop
9.3	Resource Allocation & Budgeting	NAV Finance System, MS Office 365	24 Hours	24 Hours	Laptop, VPN
9.4	Financial Reporting & Accountability	NAV Finance System, MS Office 365	24 Hours	24 Hours	Laptop, VPN
9.5	Partnership & Stakeholder Engagement	CRM System, MS Office 365	24 Hours	24 Hours	Laptop
9.6	Emergency Fund Management	NAV Finance System, Internet Banking	4 Hours	4 Hours	Laptop, Bank Token
10.1	Partnership Development	CRM System, MS Office 365	24 Hours	24 Hours	Laptop
10.2	Stakeholder Engagement	MS Office 365 (Teams/Email)	24 Hours	24 Hours	Laptop
10.3	Community Outreach	Social Media, MS Office 365, Website	24 Hours	24 Hours	Laptop
10.4	Network Maintenance and Coordination	CRM System, MS Office 365	24 Hours	24 Hours	Laptop
10.5	Resource Sharing and Collaboration	MS Office 365 (SharePoint/OneDrive)	24 Hours	24 Hours	Laptop
10.6	Partnership Monitoring and Evaluation	MS Office 365 (Excel/Forms)	24 Hours	48 Hours	Laptop
10.7	Conflict Resolution and Mediation	MS Office 365 (Teams/Email)	24 Hours	24 Hours	Laptop
11.1	Facility Management	MS Office 365, Security System Software	24 Hours	24 Hours	Laptop
11.2	IT Systems Management	Server Admin Tools, Backup Software, VPN	4 Hours	4 Hours	Admin Laptop
11.3	Telecommunication Services	VOIP System Admin, Internet Gateway	4 Hours	4 Hours	Admin Laptop
11.4	Data Centre Management	UPS Monitoring, Server Console	4 Hours	4 Hours	Admin Laptop
11.5	Service Support and Vendor Management	IT Ticketing System, MS Office 365	24 Hours	24 Hours	Laptop
11.6	BCP for IT Infrastructure	Backup Software (Veeam/Cloud), DR Tools	4 Hours	4 Hours	Admin Laptop
12.1	Compliance Monitoring	MS Office 365 (SharePoint), Regulator Portals	24 Hours	24 Hours	Laptop
12.2	Regulatory Reporting	MS Office 365, ACRA/Charity Portal	24 Hours	24 Hours	Laptop, Singpass
12.3	Governance Oversight	MS Office 365 (Teams/Email)	24 Hours	24 Hours	Laptop
12.4	Policy Development & Review	MS Office 365 (SharePoint/Word)	24 Hours	48 Hours	Laptop
12.5	Audit and Risk Management	MS Office 365 (Excel), Audit Software	24 Hours	24 Hours	Laptop

Legend

RPO (Recovery Point Objective): Maximum acceptable data loss measured in time.
System RTO (Recovery Time Objective): Maximum acceptable downtime before system functionality must be restored.
Special Equipment/Resources: Tools, devices, or infrastructure necessary to support the system's operational continuity.

The integration of well-maintained, secure IT systems and applications is vital to the continuity of Bandtree’s infrastructure operations.

As detailed in this section, each critical sub-process within each CBF relies on a specific set of digital tools and platforms to function efficiently and respond rapidly to incidents or disruptions.

By clearly identifying the RPOs and RTOs for each system and recognising the dependencies on special equipment and resources, Bandtree can build a resilient operational framework that supports its strategic mission and national responsibilities.

Furthermore, this alignment between technology and operations forms the basis for continual improvement, risk mitigation, and sustainable infrastructure management—key pillars in upholding public trust and regulatory compliance within the nation’s property and facilities sector.

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].



	Please feel free to send us a note if you have any questions.

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[BCM] [SHINE] [E4] [CR] [BIA] [P4] Supporting IT Systems and Applications for CBF-1 to CBF-12

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Table P4: Supporting IT Systems and Applications for CBF-1 to CBF-12

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