[BCM] [SHINE] [E4] [CR] [BIA] [P3] Impact Over Time of Business Functions for CBF-1 to CBF-12

Consolidated Report for Impact Over Time of Business Functions for CBF-1 to CBF-12 [Part P3-1]

The table above presents a consolidated view of the Impact Over Time of Business Functions (Part 3 of the BIAq) for SHINE Children and Youth Services.

This assessment captures the potential operational impact across 12 critical business functions (CBFs) in the event of a disruption, highlighting the severity of impact at various time intervals ranging from 4 hours to 60 days.

Each sub-CBF has been evaluated with respect to its highest-impact area, enabling SHINE to identify which processes and functions are most critical for sustaining organisational operations, safeguarding stakeholders, and maintaining service delivery.

This structured approach supports informed business continuity planning, resource prioritisation, and proactive crisis management.

The Impact Over Time framework provides a structured view of how critical operations degrade over predefined time intervals, ranging from the initial 4 hours to 60 days.

Using a standardised impact rating scale from 1 (minimal impact) to 5 (catastrophic impact), each business function is assessed for its effects on operational continuity, financial performance, legal obligations, reputational standing, and health and safety.

This time-based impact assessment enables organisations to:

Prioritise recovery activities and allocate resources appropriately.
Determine accurate Recovery Time Objectives (RTO) and Maximum Tolerable Periods of Disruption (MTPD).
Identify vulnerable periods that could compound the effects of a disruption.

By integrating this analysis into the broader Business Continuity Management (BCM) process, organisations such as Bandtree can better ensure the resilience of operations and infrastructure across various functions and sub-functions.

Table P3-1: Impact Over Time of Business Functions for CBF-1 to CBF-12

Sub-CBF Code	Sub-CBF	Highest Impact Area	4 hr	8 hr	1 Day	2 Day	3 Day	5 Day	7 Day	10 Day	14 Day	21 Day	30 Day	60 Day
1.1	Psycho-educational Assessment & Diagnosis	Immediate intervention for students in need of educational support	4	4	5	5	5	4	4	3	2	2	2	1
1.2	Reassessment & Educational Needs Review	Assessment outcomes are used to adjust programmes	3	3	4	4	4	3	2	2	2	1	1	2
1.3	Learning Intervention Programmes	The progress of learning intervention is critical to students' development	4	5	5	5	5	5	4	3	3	2	1	2
1.4	Consultation & Stakeholder Engagement	Parent, school, and volunteer coordination for continuous support	3	4	4	4	4	4	3	2	2	2	1	2
1.5	Intake & Referral Management	Efficient case intake and referrals for timely support	3	4	5	5	4	3	2	2	1	1	1	3
1.6	Progress Monitoring, Review & Exit Planning	Tracking of student progress for smooth transitions	4	4	5	5	5	4	3	3	2	2	2	2
1.7	Documentation, Reporting & Compliance	Legal and regulatory requirements for maintaining records	2	3	3	4	4	4	4	3	2	2	1	1
1.8	Capacity Building & Volunteer / Community Programmes	Training programmes and volunteer coordination to support families	2	3	3	4	3	3	3	2	2	1	1	3
2.1	Community Engagement & Development	Community impact, reputational	1	1	2	2	3	3	3	4	4	4	5	5
2.2	Family Support & Coaching	Client safety, psychosocial well‑being	2	2	3	4	4	5	5	5	5	5	5	5
2.3	In-School Social Work & Student Support	Child safety, safeguarding, partner expectations	2	3	4	4	5	5	5	5	5	5	5	5
2.4	Preventive & Developmental Programmes	Service continuity, stakeholder expectations	1	2	2	3	3	4	4	4	4	5	5	5
2.5	Casework & Counselling Support	Client well‑being, crisis intervention	3	4	5	5	5	5	5	5	5	5	5	5
2.6	Collaboration & Partnership Management	Stakeholder trust, funding relationships	1	1	2	2	2	3	3	4	4	4	5	5
2.7	Volunteer & Youth Engagement / Capacity Building	Service delivery capacity, programme commitments	1	1	1	2	2	3	3	4	4	4	4	5
2.8	Monitoring, Evaluation & Research‑informed Practice	Reporting deadlines, grant compliance	1	1	1	2	2	2	3	3	4	4	4	5
3.1	Case Identification and Assessment	Client Safety & Well‑being	3	3	4	4	4	5	5	5	5	5	5	5
3.2	Individualised Intervention Planning	Service Continuity & Youth Stability	2	3	3	4	4	4	5	5	5	5	5	5
3.3	Program Delivery and Monitoring	Client Safety, Developmental Outcomes	3	4	4	5	5	5	5	5	5	5	5	5
3.4	Stakeholder Collaboration & Coordination	Multi‑Agency Case Management	2	3	3	4	4	4	5	5	5	5	5	5
3.5	Crisis Management & Emergency Support	Immediate Client Safety & Risk Mitigation	4	5	5	5	5	5	5	5	5	5	5	5
3.6	Evaluation & Adjustment of Intervention Plans	Service Quality & Case Progression	1	2	3	3	4	4	4	5	5	5	5	5
3.7	Post‑Intervention Follow‑Up	Long‑Term Youth Outcomes & Relapse Prevention	1	1	2	2	3	3	3	4	4	5	5	5
4.1	Assessment and Intake Services	Service Delivery / Client Risk	2	3	4	4	5	5	5	5	5	5	5	5
4.2	Individual Counselling Sessions	Client Well-Being	2	3	4	4	4	5	5	5	5	5	5	5
4.3	Group Therapy Sessions	Therapeutic Progress	1	2	3	3	4	4	4	5	5	5	5	5
4.4	Crisis Intervention and Immediate Support	Safety / Risk Escalation	3	4	5	5	5	5	5	5	5	5	5	5
4.5	Therapeutic Program Development	Service Quality / Programme Continuity	1	1	2	2	3	3	3	4	4	4	5	5
4.6	Family Therapy and Support	Family Stability / Safety	2	3	4	4	5	5	5	5	5	5	5	5
4.7	Referrals & Collaboration with External Agencies	Service Continuity / Partner Coordination	1	2	3	3	4	4	4	4	5	5	5	5
4.8	Monitoring & Evaluation of Therapy Effectiveness	Compliance / Service Quality	1	1	2	2	2	3	3	3	4	4	5	5
4.9	Case Documentation & Record-Keeping	Legal / Confidentiality / Service Continuity	3	3	4	4	4	5	5	5	5	5	5	5
5.1	Client Intake & Assessment	Client Safety & Service Delay	2	3	3	4	4	4	5	5	5	5	5	5
5.2	Case Management Planning	Service Delivery Quality	1	2	3	3	4	4	4	5	5	5	5	5
5.3	Coordination of Support Services	Client Well-being & Service Disruption	2	3	4	4	4	5	5	5	5	5	5	5
5.4	Monitoring & Follow-up	Safeguarding & Risk Escalation	1	2	3	4	4	4	5	5	5	5	5	5
5.5	Documentation & Reporting	Compliance & Audit Requirements	1	1	2	2	3	3	3	4	4	5	5	5
5.6	Client Discharge & Transition	Continuity of Care & External Coordination	1	2	2	3	3	4	4	5	5	5	5	5
6.1	Client Information Collection	Service Delivery, Client Safety	2	3	4	4	5	5	5	5	5	5	5	5
6.2	Client Records Maintenance	Service Continuity, Case Management	2	3	3	4	4	5	5	5	5	5	5	5
6.3	Confidentiality & Privacy	Legal, Regulatory, Reputation	3	4	5	5	5	5	5	5	5	5	5	5
6.4	Document Management	Operational Efficiency	2	2	3	3	4	4	4	4	5	5	5	5
6.5	Record Retrieval & Access Control	Service Delivery, Decision-Making	3	4	4	5	5	5	5	5	5	5	5	5
6.6	Record Disposal	Compliance, Data Protection	1	1	2	2	2	3	3	3	4	4	4	4
6.7	Compliance Monitoring	Regulatory, Governance	2	2	3	3	4	4	4	5	5	5	5	5
7.1	Stakeholder Identification	Stakeholder Database	3	3	4	4	4	4	3	2	2	1	1	1
7.2	Communication Planning	Communication Strategy	4	4	5	5	5	4	4	3	3	2	1	1
7.3	Crisis Communication Execution	Crisis Response Messaging	5	5	5	5	5	4	4	3	2	1	1	1
7.4	Internal Communications	Staff Coordination	3	3	4	4	3	3	3	2	2	1	1	1
7.5	External Communications	Public Relations	4	5	5	5	4	3	3	2	2	1	1	1
7.6	Stakeholder Feedback Collection	Feedback Gathering	2	3	3	4	4	4	3	2	2	1	1	1
7.7	Stakeholder Coordination	Partnership Engagement	3	3	4	4	4	4	3	3	2	2	1	1
7.8	Post-Crisis Communication Review	Crisis Assessment	2	3	3	4	4	4	3	2	2	1	1	1
8.1	Talent Acquisition & Recruitment	Staffing Levels	2	2	3	3	3	4	4	4	4	5	5	5
8.2	Staff Training & Development	Staff Competency	1	2	3	3	3	4	4	4	5	5	5	5
8.3	Performance Management & Appraisal	Employee Motivation	1	1	2	2	3	3	3	4	4	4	5	5
8.4	Succession Planning	Leadership Continuity	1	1	2	3	3	4	4	4	4	5	5	5
8.5	Employee Well-being & Support	Staff Morale	2	3	3	3	4	4	4	4	5	5	5	5
8.6	Workforce Planning	Resource Allocation	2	2	3	3	4	4	4	5	5	5	5	5
9.1	Fundraising & Grant Applications	Funding Pipeline	3	3	4	4	4	4	5	5	5	5	5	5
9.2	Donor Management	Donor Relations	2	3	4	4	4	5	5	5	5	5	5	5
9.3	Resource Allocation & Budgeting	Operational Funding	3	4	4	4	5	5	5	5	5	5	5	5
9.4	Financial Reporting & Accountability	Compliance & Transparency	4	4	5	5	5	5	5	5	5	5	5	5
9.5	Partnership Engagement	Strategic Partnerships	2	3	3	4	4	4	5	5	5	5	5	5
9.6	Emergency Fund Management	Rapid Response Capability	5	5	5	5	5	5	5	5	5	5	5	5
10.1	Partnership Development	Strategic Growth	1	1	2	2	3	3	4	4	5	5	5	5
10.2	Stakeholder Engagement	Reputation & Trust	2	2	3	3	4	4	4	5	5	5	5	5
10.3	Community Outreach	Beneficiary Reach	2	3	3	4	4	4	5	5	5	5	5	5
10.4	Network Coordination	Service Coordination	2	3	3	4	4	5	5	5	5	5	5	5
10.5	Resource Sharing	Operational Capacity	1	2	2	3	3	4	4	4	5	5	5	5
10.6	Partnership Evaluation	Governance	1	1	2	2	2	3	3	4	4	4	5	5
10.7	Conflict Resolution	Relationship Stability	2	3	3	4	4	5	5	5	5	5	5	5
11.1	Facility Management	Service Availability	3	4	4	4	4	5	5	5	5	5	5	5
11.2	IT Systems Management	IT System Uptime	4	5	5	5	5	5	5	5	5	5	5	5
11.3	Telecommunication Services	Communication Channels	3	4	5	5	5	5	5	5	5	5	5	5
11.4	Data Centre Management	Data Accessibility	4	5	5	5	5	5	5	5	5	5	5	5
11.5	Vendor Management	External Service Continuity	2	3	4	4	4	4	4	4	4	4	4	4
11.6	IT BCM Planning	Resilience Planning	2	3	3	3	3	4	4	4	4	4	4	4
12.1	Compliance Monitoring	Regulatory & Reputation	1	1	2	2	3	3	4	4	5	5	5	5
12.2	Regulatory Reporting	Legal Compliance	1	2	2	3	3	4	4	5	5	5	5	5
12.3	Governance Oversight	Board Effectiveness	1	1	2	2	3	3	3	4	4	4	5	5
12.4	Policy Development	Operational Alignment	1	1	1	2	2	2	3	3	4	4	4	5
12.5	Audit & Risk Management	Organisational Risk	1	1	2	2	3	3	4	4	5	5	5	5

Consolidated Report for Impact Over Time of Business Functions for CBF-1 to CBF-12 [Part P3-2]

The following table presents a detailed analysis of the temporal impact of critical business functions (CBFs) for SHINE Children and Youth Services across 12 core operational areas.

Each Sub-Critical Business Function (Sub-CBF) has been identified and assessed based on its highest-impact area, Recovery Time Objective (RTO), Maximum Tolerable Period of Disruption (MTPD), and vulnerable periods, which are time windows during which disruption would have the most significant operational and client impact.

This consolidated overview is designed to support SHINE in business continuity planning, ensuring that essential services to clients, students, and families remain uninterrupted or can be rapidly restored in the event of operational disruptions.

The structured information provides clear priorities for resource allocation, recovery strategies, and risk mitigation across all critical functions.

Table P3-2: Impact Over Time of Business Functions for CBF-1 to CBF-12

Sub-CBF Code	Sub-Critical Business Function	Highest Impact Area	RTO	MTPD	Vulnerable Period
1.1	Psycho-educational Assessment & Diagnosis	Timely identification of learning and developmental needs	8 hours	2 days	First 4–8 hours after disruption
1.2	Reassessment & Educational Needs Review	Accuracy of intervention planning and student placement	1 day	4 days	12–24 hours
1.3	Learning Intervention Programmes	Continuity of learning support and student progress	12 hours	3 days	First 6–12 hours
1.4	Consultation & Stakeholder Engagement (Parents, Schools, Volunteers)	Stakeholder confidence and coordinated support	8 hours	2 days	Active school engagement periods
1.5	Intake & Referral Management	Timely access to educational psychology services	24 hours	5 days	High referral intake periods
1.6	Progress Monitoring, Review & Exit Planning	Continuity of care and transition outcomes	12 hours	3 days	Review and transition milestones
1.7	Documentation, Reporting & Compliance	Regulatory, funding, and audit compliance	24 hours	5 days	Reporting and audit cycles
1.8	Capacity Building & Volunteer / Community Programmes	Programme sustainability and outreach capability	12 hours	4 days	Training and outreach cycles
2.1	Community Social Work – Community Engagement & Development	Community trust and organisational reputation	5 days	30 days	Community crisis or outreach periods
2.2	Community Social Work – Family Support & Coaching	Client safety and psychosocial well-being	2 days	7 days	Family crisis escalation periods
2.3	School Social Work – In-School Social Work & Student Support	Child safeguarding and welfare	1 day	3 days	School term and examination periods
2.4	School Social Work – Preventive & Developmental Programmes	Programme delivery commitments	5 days	30 days	Programme implementation cycles
2.5	Casework & Counselling Support (Community & School)	Immediate client well-being and crisis prevention	8 hours	2 days	High-risk case windows
2.6	Collaboration & Partnership Management	Stakeholder confidence and funding continuity	7 days	30 days	Partnership renewal cycles
2.7	Volunteer & Youth Engagement / Capacity Building	Service delivery capacity	10 days	30 days	Peak volunteer engagement seasons
2.8	Monitoring, Evaluation & Research-informed Practice	Grant compliance and performance reporting	14 days	60 days	Reporting and evaluation deadlines
3.1	Case Identification and Assessment	Early detection of high-risk youth	1 day	3 days	Intake surge periods
3.2	Individualised Intervention Planning	Continuity of targeted intervention	2 days	5 days	Assessment-to-intervention transition
3.3	Program Delivery and Monitoring	Youth safety and developmental outcomes	1 day	2 days	Scheduled programme sessions
3.4	Stakeholder Collaboration and Coordination	Multi-agency case effectiveness	3 days	7 days	Inter-agency coordination windows
3.5	Crisis Management and Emergency Support	Immediate life safety and risk containment	4 hours	1 day	Acute crisis events
3.6	Evaluation and Adjustment of Intervention Plans	Intervention effectiveness and quality	5 days	14 days	Review and evaluation milestones
3.7	Post-Intervention Follow-Up	Long-term youth stability and relapse prevention	7 days	21 days	Reintegration periods
4.1	Assessment and Intake Services	Accurate therapeutic assessment	8 hours	2 days	Intake and triage periods
4.2	Individual Counselling Sessions	Client's mental and emotional well-being	8 hours	2 days	High-risk therapy schedules
4.3	Group Therapy Sessions	Group therapeutic continuity	1 day	3 days	Scheduled group sessions
4.4	Crisis Intervention and Immediate Support	Client safety and emotional stabilisation	4 hours	1 day	Acute emotional crisis events
4.5	Therapeutic Program Development	Quality and relevance of therapy programmes	5 days	14 days	Programme design cycles
4.6	Family Therapy and Support	Family stability and systemic support	1 day	3 days	Family crisis escalation periods
4.7	Referrals and Collaboration with External Agencies	Continuity of specialised care	2 days	5 days	Referral coordination periods
4.8	Monitoring and Evaluation of Therapy Effectiveness	Clinical governance and outcomes tracking	7 days	21 days	Evaluation cycles
4.9	Case Documentation and Record-Keeping	Legal, clinical, and funding compliance	24 hours	5 days	Audit and reporting periods
5.1	Client Intake & Assessment	Accurate identification of client needs	1 day	3 days	Intake surge periods
5.2	Case Management Planning	Coordinated service delivery	2 days	5 days	Plan approval windows
5.3	Coordination of Support Services	Continuity of integrated care	1 day	3 days	Active service coordination periods
5.4	Monitoring & Follow-up	Ongoing client progress	2 days	5 days	Review checkpoints
5.5	Documentation & Reporting	Regulatory and funding compliance	24 hours	5 days	Reporting deadlines
5.6	Client Discharge & Transition	Safe and effective service transition	2 days	7 days	Discharge planning windows
6.1	Client Information Collection	Data accuracy and completeness	4 hours	1 day	Intake and update periods
6.2	Client Records Maintenance	Data integrity and availability	8 hours	2 days	Ongoing operational hours
6.3	Confidentiality & Privacy	Legal and reputational protection	4 hours	1 day	Data access events
6.4	Document Management	Availability of official records	1 day	3 days	Filing and archival cycles
6.5	Record Retrieval & Access Control	Operational efficiency and compliance	8 hours	2 days	Audit and enquiry periods
6.6	Record Disposal	Regulatory and legal compliance	5 days	14 days	Scheduled disposal cycles
6.7	Compliance Monitoring	Regulatory adherence and audit readiness	7 days	30 days	Audit and inspection periods

The table highlights the interdependencies and criticality of each Sub-CBF within SHINE’s operations, demonstrating the varying degrees of urgency and impact across service areas.

By mapping the RTO, MTPD, and vulnerable periods, SHINE can effectively prioritise recovery efforts, allocate resources, and maintain continuity of care for children, youth, families, and the wider community.

This structured assessment provides a foundation for robust business continuity and crisis management strategies, enabling SHINE to maintain service excellence, safeguard client well-being, and uphold compliance with regulatory and funding requirements.

Ultimately, this framework ensures that SHINE can respond proactively to disruptions while sustaining its mission-critical activities across all operational domains.

Legend – Impact Scores

1 = Negligible Impact (Very Low)
2 = Minor Impact (Low)
3 = Moderate Impact (Medium)
4 = Major Impact (High)
5 = Critical/Catastrophic Impact (Very High)

Key Notes

RTO (Recovery Time Objective): Indicates the acceptable downtime before severe impact begins.
MTPD (Maximum Tolerable Period of Disruption): Maximum allowable time the sub-function can be disrupted before irrecoverable consequences occur.
Vulnerable Period: Timeframes in which disruption has amplified effects (e.g., audits, contract renewals, public reporting).

Summing Up ...

The Impact Over Time analysis provides a powerful lens for viewing the dynamic effects of business disruptions.

By mapping how impact severity escalates across specific timeframes, organisations can gain actionable insights to support continuity planning, resource allocation, and risk mitigation strategies.

This structured assessment helps define realistic recovery priorities and enhances communication across departments and stakeholders.

When paired with clearly defined RTOs and MTPDs, it serves as a cornerstone for resilient and informed decision-making during crises.

Ultimately, understanding the time-sensitive nature of operational impacts enables organisations such as SHINE to maintain service excellence, meet stakeholder expectations, and fulfil their mandates—even in the face of unforeseen disruptions.

More Information About Business Continuity Management Courses

To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].



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Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM

[BCM] [SHINE] [E4] [CR] [BIA] [P3] Impact Over Time of Business Functions for CBF-1 to CBF-12

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Consolidated Report for Impact Over Time of Business Functions for CBF-1 to CBF-12 [Part P3-1]

Table P3-1: Impact Over Time of Business Functions for CBF-1 to CBF-12