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CBF-1 to CBF-12 for SHINE
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This chapter provides a comprehensive overview of the Critical Business Functions (CBFs) for SHINE Children and Youth Services (SHINE), outlining the essential business operations and processes that ensure the organisation's resilience and continuity.
The 12 CBFs span across various sectors, each contributing to the overall operational integrity of SHINE. These CBFs are integral to maintaining the organisation’s ability to deliver its services effectively, even during crises or disruptions.
Each CBF is further decomposed into its respective Sub-Critical Business Functions (Sub-CBFs), which specify the tasks and responsibilities that must continue under all circumstances.
The financial implications of potential disruptions to these functions are also explored, alongside their impact on SHINE’s Minimum Business Continuity Objectives (MBCOs).
This approach ensures that the organisation is prepared to respond swiftly and effectively to any disruptions, safeguarding both the services provided and the people who rely on them.
By understanding the detailed structure of these CBFs, SHINE can develop strategies that maintain operational continuity, minimise risks, and mitigate financial losses during adverse conditions.
This chapter serves as a critical reference for establishing robust business continuity plans that align with SHINE’s mission to empower children and youth through comprehensive services.
![Banner [Table] [BCM] [E3] [BIA] [P2] Impact Areas of Business Functions [BIAQ]](https://no-cache.hubspot.com/cta/default/3893111/91582408-03ad-40e1-90e8-43ce62079aa6.png)
Table P2: Impact Area Of Business Functions for CBF-1 to CBF-12
| Sub-CBF Code | Sub-CBF | Impact Area | Financial Impact - Monetary Loss (Estimated) | Financial Impact - Calculation of Monetary Loss (State Formula for Calculations) | Impact on MBCO - Affect MBCO | Impact on MBCO - Impact | Remarks - Description |
| 1.1 | Psycho-educational Assessment & Diagnosis | Educational Services | $10,000 | Formula: Lost revenue from delayed services | Yes | High | Essential for diagnosis and learning support. |
| 1.2 | Reassessment & Educational Needs Review | Educational Services | $5,000 | Formula: Lost opportunity cost due to delay | Yes | Medium | Critical for ongoing support and adaptation of interventions. |
| 1.3 | Learning Intervention Programmes | Educational Services | $8,000 | Formula: Cost of missed sessions and resources | Yes | High | Direct impact on at-risk students and their progress. |
| 1.4 | Consultation & Stakeholder Engagement (Parents, Schools, Volunteers) | Stakeholder Engagement | $3,000 | Formula: Cost of engagement disruptions | No | Low | Vital for coordination with stakeholders. |
| 1.5 | Intake & Referral Management | Client Management | $4,000 | Formula: Delayed referrals and service entry | Yes | Medium | Important for managing client flow. |
| 1.6 | Progress Monitoring, Review & Exit Planning | Client Management | $6,000 | Formula: Missed follow-ups and evaluations | Yes | Medium | Key for tracking client progress and outcomes. |
| 1.7 | Documentation, Reporting & Compliance | Compliance & Documentation | $2,000 | Formula: Penalties for non-compliance | Yes | Low | Essential for regulatory compliance and accurate records. |
| 1.8 | Capacity Building & Volunteer / Community Programmes | Community Engagement | $4,000 | Formula: Reduced volunteer involvement | No | Medium | Impacts community support and engagement initiatives. |
| 2.1 | Community Social Work – Community Engagement & Development | Community Engagement | $5,000 | Formula: Loss from missed programs | Yes | High | Crucial for building community relationships. |
| 2.2 | Community Social Work – Family Support & Coaching | Client Support Services | $3,500 | Formula: Missed family sessions and support | Yes | Medium | Direct impact on family well-being and stability. |
| 2.3 | School Social Work – In-School Social Work & Student Support | Educational Support | $7,000 | Formula: Lost school support and intervention | Yes | High | Key to maintaining student well-being in schools. |
| 2.4 | School Social Work – Preventive & Developmental Programmes | Educational Support | $6,000 | Formula: Preventive work delayed or missed | Yes | Medium | Vital for long-term student development and success. |
| 2.5 | Casework & Counselling Support (Community & School) | Client Support Services | $4,500 | Formula: Reduced casework and support access | Yes | Medium | Impacts direct support for clients in need. |
| 2.6 | Collaboration & Partnership Management | Stakeholder Engagement | $3,000 | Formula: Lost coordination with partners | No | Low | Affects partnerships and collaborative efforts. |
| 2.7 | Volunteer & Youth Engagement / Capacity Building | Community Engagement | $2,500 | Formula: Lost volunteer hours and engagement | No | Low | Affects volunteer-driven programs and community involvement. |
| 2.8 | Monitoring, Evaluation & Research-informed Practice | Monitoring & Evaluation | $4,000 | Formula: Missed research and evaluation | Yes | Medium | Critical for adjusting and improving services. |
| 3.1 | Case Identification and Assessment | Client Management | $5,500 | Formula: Missed assessments and intervention | Yes | High | Essential for identifying at-risk youth early. |
| 3.2 | Individualised Intervention Planning | Client Support Services | $6,500 | Formula: Lost resources for individual planning | Yes | High | Critical for customising interventions for youth. |
| 3.3 | Program Delivery and Monitoring | Program Delivery | $8,000 | Formula: Cost of program delays | Yes | High | Directly impacts service delivery to at-risk youth. |
| 3.4 | Stakeholder Collaboration and Coordination | Stakeholder Engagement | $3,500 | Formula: Lost coordination with partners | No | Medium | Affects coordination between youth services and stakeholders. |
| 3.5 | Crisis Management and Emergency Support | Crisis Management | $7,500 | Formula: Emergency resource shortage | Yes | High | Essential for timely intervention during crises. |
| 3.6 | Evaluation and Adjustment of Intervention Plans | Program Delivery | $4,000 | Formula: Missed evaluations and adjustments | Yes | Medium | Key for ensuring interventions remain relevant and effective. |
| 3.7 | Post-Intervention Follow-Up | Client Management | $2,500 | Formula: Delayed follow-ups post-intervention | Yes | Low | Ensures continued success post-intervention. |
| 4.1 | Assessment and Intake Services | Client Management | $4,500 | Formula: Delayed intake services | Yes | Medium | Key for initiating therapy programs. |
| 4.2 | Individual Counselling Sessions | Therapy Services | $6,000 | Formula: Missed counselling sessions | Yes | High | Critical to ongoing client mental health support. |
| 4.3 | Group Therapy Sessions | Therapy Services | $5,000 | Formula: Missed group sessions | Yes | Medium | Impacts the availability of group therapy resources. |
| 4.4 | Crisis Intervention and Immediate Support | Crisis Management | $8,000 | Formula: Delayed crisis support | Yes | High | Vital for immediate intervention in crisis situations. |
| 4.5 | Therapeutic Program Development | Therapy Services | $7,000 | Formula: Missed program development | Yes | High | Essential for adapting therapy to client needs. |
| 4.6 | Family Therapy and Support | Therapy Services | $3,500 | Formula: Missed family therapy sessions | Yes | Medium | Important to involve families in therapy. |
| 4.7 | Referrals and Collaboration with External Agencies | Stakeholder Engagement | $2,000 | Formula: Delayed or missed referrals | Yes | Low | Affects external support for clients. |
| 4.8 | Monitoring and Evaluation of Therapy Effectiveness | Monitoring & Evaluation | $3,000 | Formula: Missed evaluations | Yes | Medium | Ensures the effectiveness of therapeutic interventions. |
| 4.9 | Case Documentation and Record-Keeping | Compliance & Documentation | $1,500 | Formula: Cost of non-compliance | Yes | Low | Vital for maintaining accurate and compliant records. |
| 5.1 | Client Intake & Assessment | Client Management | $4,500 | Formula: Delayed intake processes | Yes | Medium | Critical for starting the case management process. |
| 5.2 | Case Management Planning | Client Management | $5,000 | Formula: Missed planning sessions | Yes | High | Ensures proper management of client cases. |
| 5.3 | Coordination of Support Services | Client Support Services | $6,000 | Formula: Lost coordination efforts | Yes | High | Key to providing holistic support to clients. |
| 5.4 | Monitoring & Follow-up | Client Management | $3,000 | Formula: Delayed follow-ups | Yes | Medium | Important for tracking client progress and needs. |
| 5.5 | Documentation & Reporting | Compliance & Documentation | $2,500 | ||||
| 5.6 | Client Discharge & Transition | Client Management | $4,000 | Formula: Lost transition services | Yes | Medium | Ensures smooth transition out of the service. |
| 6.1 | Client Information Collection | Client Information Management | $2,500 | Formula: Delayed data entry | Yes | Medium | Key for accurate and timely client data. |
| 6.2 | Client Records Maintenance | Client Information Management | $3,000 | Formula: Ongoing record-keeping costs | Yes | High | Critical for maintaining accurate client records. |
| 6.3 | Confidentiality & Privacy | Compliance & Documentation | $5,000 | Formula: Penalties for data breaches | Yes | High | Ensures protection of sensitive client information. |
| 6.4 | Document Management | Client Information Management | $2,000 | Formula: Lost records or delays | Yes | Medium | Vital for keeping client documents organised and accessible. |
| 6.5 | Record Retrieval & Access Control | Client Information Management | $2,500 | Formula: Cost of retrieval delays | Yes | Medium | Ensures proper access control for client records. |
| 6.6 | Record Disposal | Client Information Management | $1,500 | Formula: Legal fees for improper disposal | Yes | Low | Ensures proper disposal of records when required. |
| 6.7 | Compliance Monitoring | Compliance & Documentation | $3,000 | Formula: Cost of non-compliance penalties | Yes | Medium | Key for maintaining legal and regulatory compliance. |
| 7.1 | Stakeholder Identification | Stakeholder Engagement | $2,500 | Formula: Missed stakeholder identification | No | Low | Vital for identifying key partners and stakeholders. |
| 7.2 | Communication Planning | Communications | $4,000 | Formula: Lost communication preparation time | Yes | Medium | Ensures communication strategies are in place. |
| 7.3 | Crisis Communication Execution | Crisis Management | $6,000 | Formula: Delayed crisis communication | Yes | High | Vital for effective communication during crises. |
| 7.4 | Internal Communications | Communications | $3,000 | Formula: Missed internal communication | No | Medium | Important for maintaining internal team coordination. |
| 7.5 | External Communications | Communications | $4,500 | Formula: Missed external messaging | Yes | Medium | Ensures the organisation remains connected with stakeholders. |
| 7.6 | Stakeholder Feedback Collection | Stakeholder Engagement | $2,000 | Formula: Delayed or missed feedback | No | Low | Essential for ongoing relationship management. |
| 7.7 | Stakeholder Coordination | Stakeholder Engagement | $5,000 | Formula: Cost of disrupted coordination | Yes | High | Key to maintaining smooth relationships with external parties. |
| 7.8 | Post-Crisis Communication Review | Communications | $3,000 | Formula: Missed post-crisis communication | Yes | Medium | Ensures improvements for future communication during crises. |
| 8.1 | Talent Acquisition & Recruitment | Human Resource Management | $10,000 | Formula: Lost recruitment opportunities | Yes | High | Essential for maintaining a qualified workforce. |
| 8.2 | Staff Training & Development | Human Resource Management | $6,000 | Formula: Missed training sessions | Yes | High | Crucial for staff skill development and professional growth. |
| 8.3 | Performance Management & Appraisal | Human Resource Management | $5,000 | Formula: Missed performance reviews | Yes | Medium | Ensures continuous staff performance improvement. |
| 8.4 | Succession Planning | Human Resource Management | $4,000 | Formula: Loss of leadership continuity | Yes | Medium | Key to ensuring leadership pipeline continuity. |
| 8.5 | Employee Well-being & Support | Human Resource Management | $3,500 | Formula: Increased health-related costs | Yes | Medium | Essential for maintaining a healthy, engaged workforce. |
| 8.6 | Workforce Planning | Human Resource Management | $4,500 | Formula: Increased recruitment and retention costs | Yes | Medium | Helps ensure appropriate workforce levels to meet operational needs. |
| 9.1 | Fundraising & Grant Applications | Financial Management | $10,000 | Formula: Loss from missed applications | Yes | High | Vital for securing financial resources for the organisation. |
| 9.2 | Donor Management | Financial Management | $7,500 | Formula: Missed donor contributions | Yes | Medium | Key to maintaining donor relations and contributions. |
| 9.3 | Resource Allocation & Budgeting | Financial Management | $5,000 | Formula: Misallocated resources | Yes | Medium | Ensures proper financial resource management. |
| 9.4 | Financial Reporting & Accountability | Financial Management | $4,000 | Formula: Non-compliance penalties | Yes | Low | Ensures financial transparency and accountability. |
| 9.5 | Partnership & Stakeholder Engagement | Stakeholder Engagement | $6,000 | Formula: Lost collaboration opportunities | Yes | High | Ensures continued partnership and funding opportunities. |
| 9.6 | Emergency Fund Management | Financial Management | $8,000 | Formula: Missed emergency fund distribution | Yes | High | Critical for managing funds in times of need. |
| 10.1 | Partnership Development | Stakeholder Engagement | $4,000 | Formula: Delayed partnership opportunities | Yes | Medium | Key for expanding organisational partnerships. |
| 10.2 | Stakeholder Engagement | Stakeholder Engagement | $3,500 | Formula: Lost stakeholder engagement | Yes | Medium | Important for continuous communication with key stakeholders. |
| 10.3 | Community Outreach | Community Engagement | $5,000 | Formula: Delayed outreach programs | Yes | Medium | Ensures engagement with the broader community. |
| 10.4 | Network Maintenance and Coordination | Stakeholder Engagement | $2,500 | Formula: Lost network coordination | Yes | Low | Vital for keeping external networks functioning effectively. |
| 10.5 | Resource Sharing and Collaboration | Resource Management | $3,000 | Formula: Missed collaboration opportunities | No | Low | Affects shared resources with partners. |
| 10.6 | Partnership Monitoring and Evaluation | Stakeholder Engagement | $4,000 | Formula: Missed evaluation opportunities | Yes | Medium | Ensures partnerships remain effective and aligned with goals. |
| 10.7 | Conflict Resolution and Mediation | Stakeholder Engagement | $2,000 | Formula: Increased costs due to conflict | Yes | Medium | Ensures smooth conflict resolution with partners. |
| 11.1 | Facility Management | Infrastructure Management | $6,000 | Formula: Facility maintenance costs | Yes | Medium | Ensures functional facilities for operations. |
| 11.2 | IT Systems Management | IT Infrastructure | $8,000 | Formula: Lost productivity due to system downtime | Yes | High | Critical for operational systems' uptime. |
| 11.3 | Telecommunication Services | IT Infrastructure | $5,500 | Formula: Missed communication opportunities | Yes | Medium | Vital for maintaining communication lines. |
| 11.4 | Data Centre Management | IT Infrastructure | $9,000 | Formula: Increased downtime and support costs | Yes | High | Ensures data and systems are backed up and accessible. |
| 11.5 | Service Support and Vendor Management | IT Infrastructure | $4,500 | Formula: Vendor performance failures | Yes | Medium | Key to ensuring service levels are met by external vendors. |
| 11.6 | Business Continuity Planning for IT Infrastructure | IT Infrastructure | $10,000 | Formula: Increased risk due to lack of planning | Yes | High | Ensures IT infrastructure resilience in case of disruption. |
| 12.1 | Compliance Monitoring | Compliance & Documentation | $3,500 | Formula: Penalties for non-compliance | Yes | Medium | Ensures that SHINE complies with relevant laws and regulations. |
| 12.2 | Regulatory Reporting | Compliance & Documentation | $4,000 | Formula: Fines for late or inaccurate reporting | Yes | High | Critical for meeting legal and regulatory reporting requirements. |
| 12.3 | Governance Oversight | Governance & Compliance | $6,000 | Formula: Loss due to inadequate oversight | Yes | High | Essential for maintaining proper organisational governance. |
| 12.4 | Policy Development & Review | Governance & Compliance | $2,500 | Formula: Missed policy revisions | Yes | Medium | Ensures that SHINE’s policies are up-to-date and aligned with best practices. |
| 12.5 | Audit and Risk Management | Governance & Compliance | $3,000 | Formula: Increased costs due to unmanaged risks | Yes | High | Vital for identifying, mitigating, and managing risks to SHINE's operations. |
![Banner [BCM] [E3] [BIA] [Summing Up] [P2] Impact Areas of Business Functions [BIAQ]](https://no-cache.hubspot.com/cta/default/3893111/76188041-e1c9-43d9-8efa-e550f46ad04d.png)
The Critical Business Functions (CBFs) presented in this chapter provide a detailed roadmap to ensure that SHINE Children and Youth Services can continue to deliver vital support to its community, even in the face of unexpected disruptions.
Each CBF, along with its respective Sub-CBFs, plays a pivotal role in the organisation’s ability to operate efficiently and effectively under a wide range of circumstances.
The financial impacts and potential disruptions to these functions underscore the importance of having proactive measures in place.
From educational psychology services to governance compliance, every function is integral to maintaining SHINE’s operational integrity.
The Impact Area, Monetary Loss Estimates, and the effect on the MBCOs provide critical insights into how SHINE can minimise downtime and maintain service continuity during emergencies or business interruptions.
By focusing on these CBFs and Sub-CBFs, SHINE ensures it is prepared for any contingency, safeguarding the organisation's ability to serve its clients and stakeholders without compromise.
Ultimately, this chapter reinforces SHINE's commitment to upholding its mission to support children, youth, and families, ensuring that essential services remain available amid adversity.
| PM: BIA | BIAQ T1 P1 | BIAQ T1 P2 | BIAQ T2 P3 |
| Consolidated Report for BIAQ (Part 1 to Part 6) |  |
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![[BCM] [SHINE] E4] [BIA] [CR] [P3] Impact Over Time of Business Functions for CBF](https://no-cache.hubspot.com/cta/default/3893111/fb5aa1d6-202c-499c-8c3d-460fb90ec5ff.png) |
| CBF | BIAQ T2 P4 | BIAQ T3 P5 | BIAQ T3 P6 |
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![[BCM] [SHINE] [E4] [BIA] [CR] [P6] Vital Records for CBF](https://no-cache.hubspot.com/cta/default/3893111/e860a0ec-3363-4333-8cf1-86ee7e4bcccc.png) |
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| [P2] Impact Area Of Business Functions for CBF-1 to CBF-8 | |||
| CBF-1 | CBF-2 | CBF-3 | CBF-4 |
![[BCM] [SHINE] [E4] [PD] [CBF] [1] Educational Psychology Services (EPS)](https://no-cache.hubspot.com/cta/default/3893111/4c782c18-40ae-43b0-bcc5-2d5edd85cce1.png) |
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| CBF-5 | CBF-6 | CBF-7 | CBF-8 |
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![[BCM] [SHINE] [E4] [PD] [CBF] [7] Communications & Stakeholder Coordination](https://no-cache.hubspot.com/cta/default/3893111/724df378-1878-4081-82b9-651582a16325.png) |
![[BCM] [SHINE] [E4] [PD] [CBF] [8] Human Resource Management & Professional Capability](https://no-cache.hubspot.com/cta/default/3893111/08e5383c-36fa-4d1d-bef6-f514fb30f881.png) |
| CBF-9 | CBF-10 | CBF-11 | CBF-12 |
![[BCM] [SHINE] [E4] [PD] [CBF] [9] Funding, Resource & Donor Management](https://no-cache.hubspot.com/cta/default/3893111/b6adff56-3313-4903-95fb-aa14862e2de3.png) |
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![[BCM] [SHINE] [E4] [PD] [CBF] [11] Facilities, IT Systems & Service Infrastructure](https://no-cache.hubspot.com/cta/default/3893111/90d52b8f-1a56-4eab-89e3-092b9d009a9e.png) |
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Implementing Business Continuity Management for Bandtree: A Practical Guide
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[P2] Impact Area Of Business Functions for CBF-1 to CBF-8 |
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| PM: BIA | BIAQ T1 P1 | BIAQ T1 P2 | BIAQ T2 P3 |
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| CBF | BIAQ T2 P4 | BIAQ T3 P5 | BIAQ T3 P6 |
![[BCM] [BT] [E4] [BIA] [P4] Supporting IT Systems and Applications for CBF-1 to CBF-8](https://no-cache.hubspot.com/cta/default/3893111/37c30459-4c77-4100-ab25-26b1a7dbbee8.png) |
![[BCM] [BT] [E4] [BIA] [P5] Inter-Dependencies for CBF-1 to CBF-8](https://no-cache.hubspot.com/cta/default/3893111/897f475e-26d9-4d8c-84ca-4ff5d30e4063.png) |
![[BCM] [BT] [E4] [BIA] [P6] Vital Records for CBF-1 to CBF-8](https://no-cache.hubspot.com/cta/default/3893111/b697e557-d91c-44fd-ab83-bfd11fdf017d.png) |
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