[BCM] [SHINE] [E4] [CR] [BIA] [P1] Identification of Business Functions for CBF-1 to CBF-12

Sub-CBF Code

Sub-CBF

Description of Sub-CBF

Business Unit Minimum Business Continuity Objective (MBCO)

1.1

Psycho-educational Assessment & Diagnosis

Assessing children and youth to diagnose learning difficulties and psychological conditions.

Ensure continued ability to conduct assessments and provide diagnostic reports for immediate cases.

1.2

Reassessment & Educational Needs Review

Ongoing review of educational needs to adjust intervention strategies.

Maintain the ability to reassess students' educational needs to ensure their ongoing academic success.

1.3

Learning Intervention Programmes

Implementing tailored learning interventions for students with identified needs.

Ensure the availability of interventions to support the educational development of students in need.

1.4

Consultation & Stakeholder Engagement (Parents, Schools, Volunteers)

Engaging with parents, schools, and volunteers to coordinate student support.

Maintain effective communication with all stakeholders to ensure that interventions are aligned with student needs.

1.5

Intake & Referral Management

Managing student intake and referring students to appropriate services.

Ensure seamless intake and referral processes for new students who require psychological or educational support.

1.6

Progress Monitoring, Review & Exit Planning

Monitoring student progress and preparing for transition or exit from the program.

Ensure continuous monitoring and planning for student exit from the program based on their progress.

1.7

Documentation, Reporting & Compliance

Managing documentation of cases and ensuring compliance with legal and ethical standards.

Ensure accurate documentation and compliance with reporting requirements for all cases.

1.8

Capacity Building & Volunteer / Community Programmes

Training volunteers and engaging community members in educational initiatives.

Ensure the continued development of community-based resources to support educational psychology services.

2.1

Community Social Work – Community Engagement & Development

Facilitating community engagement and development initiatives.

Ensure sustained community engagement in supporting social work programs.

2.2

Community Social Work – Family Support & Coaching

Providing direct support to families and coaching to improve family dynamics.

Ensure availability of family support services to improve social outcomes.

2.3

School Social Work – In-School Social Work & Student Support

Providing on-campus social work support to students in need.

Ensure ongoing in-school social work support for students to manage personal and academic issues.

2.4

School Social Work – Preventive & Developmental Programmes

Implementing preventive programs to address future social issues among students.

Ensure the continued delivery of preventive programs to mitigate future social challenges for students.

2.5

Casework & Counselling Support (Community & School)

Providing casework and counselling to individuals in the community and schools.

Ensure that casework and counselling services are available to those in need within schools and the community.

2.6

Collaboration & Partnership Management

Managing partnerships with other agencies, organisations, and community groups.

Ensure effective collaboration with partners to enhance service delivery.

2.7

Volunteer & Youth Engagement / Capacity Building

Engaging and developing volunteers and youth in community and school programs.

Ensure continuous engagement and capacity-building for volunteers to support social work activities.

2.8

Monitoring, Evaluation & Research-informed Practice

Monitoring and evaluating programs, and using research to inform practice.

Ensure ongoing evaluation of social work programs to improve efficacy and outcomes.

3.1

Case Identification and Assessment

Identifying at-risk youth and assessing their specific needs for intervention.

Ensure ongoing identification and timely assessment of at-risk youth to provide appropriate interventions.

3.2

Individualised Intervention Planning

Developing personalised intervention plans based on assessments.

Ensure the ability to create individualised plans for at-risk youth to address their unique needs.

3.3

Program Delivery and Monitoring

Delivering intervention programs and monitoring their progress.

Ensure the seamless delivery of targeted interventions and the ability to monitor progress.

3.4

Stakeholder Collaboration and Coordination

Coordinating efforts with stakeholders to ensure effective intervention.

Ensure continued coordination with stakeholders to support youth intervention programs.

3.5

Crisis Management and Emergency Support

Providing immediate crisis management and emergency support to at-risk youth.

Maintain the ability to respond effectively to crises involving at-risk youth.

3.6

Evaluation and Adjustment of Intervention Plans

Evaluating the effectiveness of intervention plans and making necessary adjustments.

Ensure the continuous evaluation and adaptation of intervention strategies to meet the evolving needs of at-risk youth.

3.7

Post-Intervention Follow-Up

Conducting follow-up with youth after intervention to ensure sustainable outcomes.

Ensure follow-up services to assess the long-term impact of interventions on youth outcomes.

4.1

Assessment and Intake Services

Providing initial assessment and intake services to clients.

Ensure uninterrupted intake and assessment processes for clients seeking therapy.

4.2

Individual Counselling Sessions

Delivering one-on-one counselling sessions for clients.

Ensure the availability of individual therapy services for clients in need of counselling.

4.3

Group Therapy Sessions

Offering group therapy sessions to clients with everyday issues.

Ensure the continued availability of group therapy for clients requiring collective support.

4.4

Crisis Intervention and Immediate Support

Providing immediate crisis intervention services.

Ensure rapid response and effective intervention in client crises.

4.5

Therapeutic Program Development

Developing therapeutic programs tailored to client needs.

Ensure the ongoing development of relevant, effective therapeutic programs to meet diverse client needs.

4.6

Family Therapy and Support

Offering therapy services for families to address systemic issues.

Ensure access to family therapy services to improve family dynamics and support the client.

4.7

Referrals and Collaboration with External Agencies

Coordinating referrals and collaborating with external service providers.

Ensure a seamless referral process and collaboration with external agencies to deliver holistic client support.

4.8

Monitoring and Evaluation of Therapy Effectiveness

Monitoring and assessing the effectiveness of therapy interventions.

Conduct ongoing evaluations of therapy sessions to monitor client progress and program effectiveness.

4.9

Case Documentation and Record-Keeping

Documenting and maintaining client case files and records.

Ensure accurate and secure documentation of all therapy sessions for legal and therapeutic purposes.

5.1

Client Intake & Assessment

Conducting initial intake and assessment of new clients.

Ensure smooth intake and thorough assessment processes for new clients.

5.2

Case Management Planning

Developing comprehensive case management plans based on client needs.

Ensure the creation and implementation of tailored case management plans for each client.

5.3

Coordination of Support Services

Coordinating the delivery of support services across multiple providers.

Ensure seamless service coordination to address client needs across domains.

5.4

Monitoring & Follow-up

Tracking client progress and following up on ongoing needs.

Ensure continuous monitoring and follow-up with clients to support long-term outcomes.

5.5

Documentation & Reporting

Managing case documentation and ensuring timely reporting.

Ensure all case details are correctly documented, and reports are submitted as required.

5.6

Client Discharge & Transition

Facilitating the discharge and transition of clients out of the program.

Ensure smooth transitions for clients leaving the program to maintain support and service continuity.

6.1

Client Information Collection

Collecting accurate client information for service delivery.

Ensure the collection and protection of client data to facilitate accurate service delivery.

6.2

Client Records Maintenance

Maintaining and updating client records in compliance with legal requirements.

Ensure proper maintenance and periodic updating of client records to ensure accuracy and compliance.

6.3

Confidentiality & Privacy

Ensuring client data confidentiality and privacy in line with legal standards.

Maintain strict confidentiality of client information to comply with privacy laws.

6.4

Document Management

Managing client documents in a secure, organised manner.

Ensure that client documents are well-organised, accessible, and secure.

6.5

Record Retrieval & Access Control

Ensuring that only authorised personnel can access client records.

Ensure secure and efficient retrieval of client records while controlling access to maintain privacy.

6.6

Record Disposal

Disposing of client records securely once no longer required.

Ensure secure disposal of client records to protect their confidentiality.

6.7

Compliance Monitoring

Monitoring compliance with relevant data protection laws and policies.

Ensure ongoing compliance with regulatory and legal data protection requirements.

7.1

Stakeholder Identification

Identifying key stakeholders involved in the organisation's operations.

Ensure continuous stakeholder identification and engagement to improve coordination and impact.

7.2

Communication Planning

Developing communication strategies for internal and external stakeholders.

Ensure effective communication strategies to manage relationships and maintain transparency.

7.3

Crisis Communication Execution

Executing communication plans during a crisis.

Ensure swift, effective communication with stakeholders during crises.

7.4

Internal Communications

Facilitating communication within the organisation.

Ensure continuous internal communication to align teams and share critical information.

7.5

External Communications

Managing communication with external stakeholders and the public.

Maintain clear, consistent communication with external stakeholders to enhance the organisation's reputation.

7.6

Stakeholder Feedback Collection

Collecting feedback from stakeholders to improve services.

Ensure the ongoing collection and analysis of stakeholder feedback to improve services.

7.7

Stakeholder Coordination

Coordinating stakeholder activities to achieve organisational objectives.

Ensure effective coordination of activities between stakeholders to maximise impact.

7.8

Post-Crisis Communication Review

Reviewing and analysing post-crisis communication effectiveness.

Ensure continuous improvement of the communication strategies base.

8.1

Talent Acquisition & Recruitment

Recruiting skilled professionals to fulfil organisational needs.

Ensure continued recruitment to fill essential positions and support organisational goals.

8.2

Staff Training & Development

Providing professional development opportunities for staff.

Ensure continued investment in training to enhance staff capabilities and performance.

8.3

Performance Management & Appraisal

Managing staff performance through regular evaluations.

Ensure continued performance appraisals and feedback mechanisms to support staff development.

8.4

Succession Planning

Preparing for the smooth transition of leadership and critical roles.

Ensure ongoing succession planning to minimise disruption during transitions in key roles.

8.5

Employee Well-being & Support

Promoting employee health, well-being, and work-life balance.

Ensure the continued availability of support services to maintain staff well-being.

8.6

Workforce Planning

Managing workforce requirements based on organisational needs.

Ensure optimal workforce planning to meet the operational demands of the organisation.

9.1

Fundraising & Grant Applications

Securing funding through fundraising events and grant applications.

Ensure continued fundraising efforts to secure financial support for organisational initiatives.

9.2

Donor Management

Managing donor relationships and sustaining their engagement.

Ensure ongoing donor engagement to sustain financial support for the organisation.

9.3

Resource Allocation & Budgeting

Managing the allocation of resources to ensure efficient operation.

Ensure effective allocation of financial and material resources to support critical programs.

9.4

Financial Reporting & Accountability

Ensuring financial transparency and accurate reporting.

Ensure the continuous provision of accurate financial reports to stakeholders.

9.5

Partnership & Stakeholder Engagement

Building and maintaining partnerships with stakeholders and donors.

Ensure strong relationships with partners to secure long-term support for programs.

9.6

Emergency Fund Management

Managing funds designated for emergencies or unforeseen events.

Ensure emergency funds are available to address immediate needs during crises.

10.1

Partnership Development

Identifying and developing new partnerships to expand the organisation’s reach.

Ensure the continuous development of strategic partnerships to enhance service delivery.

10.2

Stakeholder Engagement

Engaging stakeholders to support the organisation’s mission and objectives.

Ensure continuous stakeholder engagement to align efforts with organisational goals.

10.3

Community Outreach

Promoting services and engaging with the community.

Ensure continued outreach to raise awareness and build trust with the community.

10.4

Network Maintenance and Coordination

Maintaining and coordinating networks of partners and stakeholders.

Ensure the maintenance of key networks to support collaborative initiatives.

10.5

Resource Sharing and Collaboration

Sharing resources and collaborating with partners to maximise impact.

Ensure seamless collaboration and resource sharing to enhance service delivery.

10.6

Partnership Monitoring and Evaluation

Evaluating the effectiveness of partnerships and collaborative efforts.

Ensure ongoing monitoring and evaluation of partnerships to ensure they meet objectives.

10.7

Conflict Resolution and Mediation

Addressing conflicts and resolving disputes among partners and stakeholders.

Ensure effective conflict resolution to maintain positive working relationships.

11.1

Facility Management

Managing physical infrastructure and facilities required for service delivery.

Ensure continuous facility maintenance to support operational needs.

11.2

IT Systems Management

Overseeing and maintaining IT systems and infrastructure.

Ensure that IT systems are operational and secure for service delivery.

11.3

Telecommunication Services

Managing telecommunications services for communication needs.

Ensure uninterrupted telecommunication services for organisational communication.

11.4

Data Centre Management

Managing data centre operations to support IT services.

Ensure the continued functionality of data centres to maintain operational IT services.

11.5

Service Support and Vendor Management

Managing relationships with vendors and service providers.

Ensure the availability and reliability of third-party services and support.

11.6

Business Continuity Planning for IT Infrastructure

Developing plans for maintaining IT services during a disruption.

Ensure continuity of the IT infrastructure during crises to support ongoing operations.

12.1

Compliance Monitoring

Monitoring compliance with laws, regulations, and organisational policies.

Ensure adherence to all legal and regulatory requirements across all operations.

12.2

Regulatory Reporting

Reporting to regulatory bodies as required by law.

Ensure timely and accurate reporting to regulatory agencies to maintain compliance.

12.3

Governance Oversight

Overseeing governance frameworks to ensure proper leadership and accountability.

Ensure effective governance to maintain operational integrity and accountability.

12.4

Policy Development & Review

Developing, reviewing, and updating organisational policies.

Ensure policies are up to date and aligned with best practices and applicable regulations.

12.5

Audit and Risk Management

Conducting audits and managing organisational risks.

Ensure ongoing risk management and regular audits to minimise operational risks.

Implementing Business Continuity Management for Bandtree: A Practical Guide

eBook 4: Consolidate and Report Your BCM Implementation

[P1] Business Unit MBCO for CBF-1 to CBF-8