Consolidated Report for Minimum Resources Required During a Disaster for CBF-1 to CBF-12 for SHINE
This chapter presents a comprehensive overview of the minimum resources required to ensure the continuity of SHINE Children and Youth Services’ critical business functions (CBF-1 to CBF-12) during a disaster.
The purpose of this assessment is to provide management with a clear understanding of the essential personnel, equipment, and infrastructure needed to maintain operational resilience and service delivery under adverse conditions.
Each Critical Business Function (CBF) has been broken down into its respective Sub-Critical Business Functions (Sub-CBFs), with corresponding minimum requirements for staff, seating, telecommunications, IT equipment, and other specialised resources.
These requirements are based on an evaluation of each function's operational needs and are aligned with SHINE’s business continuity planning and crisis management strategies.
The information in this chapter serves as the foundation for management approval of resource allocation, enabling timely and effective response during emergencies, and ensuring that services to clients, stakeholders, and the community are sustained without significant disruption.
Table S3: Minimum Resources Required During a Disaster for CBF-1 to CBF-12
|
Sub-CBF Code |
Sub-CBF |
Recovery Location |
No of Staff (Min Qty) |
No of Seat (Min Qty) |
No of Tel (Min Qty) |
No of PC/Laptops (Min Qty) |
Others (Pls describe and provide min qty) |
|
1.1 |
Psycho-educational Assessment & Diagnosis |
Alternate Service Centre / Approved Remote Work |
4 |
4 |
2 |
4 |
Assessment tools, secure client database access |
|
1.2 |
Reassessment & Educational Needs Review |
Alternate Service Centre / Approved Remote Work |
3 |
3 |
2 |
3 |
Historical assessment records, reporting templates |
|
1.3 |
Learning Intervention Programmes |
Programme Delivery Site / Online Platforms |
5 |
5 |
3 |
5 |
Learning materials, virtual programme tools |
|
1.4 |
Consultation & Stakeholder Engagement (Parents, Schools, Volunteers) |
HQ / Approved Remote Work |
3 |
3 |
3 |
3 |
Video conferencing platform, stakeholder contact lists |
|
1.5 |
Intake & Referral Management |
HQ / Case Management System (Remote) |
3 |
3 |
3 |
3 |
Case intake system, referral directory |
|
1.6 |
Progress Monitoring, Review & Exit Planning |
HQ / Approved Remote Work |
3 |
3 |
2 |
3 |
Monitoring dashboards, reporting tools |
|
1.7 |
Documentation, Reporting & Compliance |
HQ / Secure Remote Access |
2 |
2 |
1 |
2 |
Secure document repository, compliance templates |
|
1.8 |
Capacity Building & Volunteer / Community Programmes |
Training Rooms / Online Platforms |
2 |
2 |
1 |
2 |
Training materials, LMS access |
|
2.1 |
Community Social Work – Community Engagement & Development |
Community Sites / Remote Engagement |
4 |
4 |
3 |
4 |
Community engagement materials |
|
2.2 |
Community Social Work – Family Support & Coaching |
Service Centre / Remote |
4 |
4 |
3 |
4 |
Case notes access, coaching resources |
|
2.3 |
School Social Work – In-School Social Work & Student Support |
Partner Schools / Remote |
5 |
5 |
3 |
5 |
Student case files, school liaison contacts |
|
2.4 |
School Social Work – Preventive & Developmental Programmes |
Schools / Online Platforms |
4 |
4 |
2 |
4 |
Programme materials |
|
2.5 |
Casework & Counselling Support (Community & School) |
Service Centres / Remote |
5 |
5 |
3 |
5 |
Secure counselling records system |
|
2.6 |
Collaboration & Partnership Management |
HQ / Remote |
2 |
2 |
2 |
2 |
Partner contact database |
|
2.7 |
Volunteer & Youth Engagement / Capacity Building |
Training Facilities / Online |
2 |
2 |
1 |
2 |
Volunteer management system |
|
2.8 |
Monitoring, Evaluation & Research-informed Practice |
HQ / Secure Remote Access |
2 |
2 |
1 |
2 |
Analytics and reporting tools |
|
3.1 |
Case Identification and Assessment |
Service Centres / Remote |
3 |
3 |
2 |
3 |
Risk assessment tools |
|
3.2 |
Individualised Intervention Planning |
HQ / Remote |
3 |
3 |
2 |
3 |
Care plan templates |
|
3.3 |
Program Delivery and Monitoring |
Programme Sites / Online |
4 |
4 |
2 |
4 |
Programme tracking tools |
|
3.4 |
Stakeholder Collaboration and Coordination |
HQ / Remote |
2 |
2 |
2 |
2 |
Stakeholder communication platforms |
|
3.5 |
Crisis Management and Emergency Support |
Emergency Coordination Centre |
5 |
5 |
3 |
5 |
Crisis response protocols, emergency contacts |
|
3.6 |
Evaluation and Adjustment of Intervention Plans |
HQ / Remote |
2 |
2 |
1 |
2 |
Evaluation tools |
|
3.7 |
Post-Intervention Follow-Up |
Service Centres / Remote |
2 |
2 |
2 |
2 |
Follow-up tracking system |
|
4.1 |
Assessment and Intake Services |
Service Centres / Remote |
3 |
3 |
2 |
3 |
Intake forms, secure records system |
|
4.2 |
Individual Counselling Sessions |
Counselling Rooms / Tele-counselling |
4 |
4 |
3 |
4 |
Tele-counselling platform |
|
4.3 |
Group Therapy Sessions |
Programme Rooms / Online |
3 |
3 |
2 |
3 |
Group facilitation materials |
|
4.4 |
Crisis Intervention and Immediate Support |
Emergency Support Rooms |
5 |
5 |
3 |
5 |
Emergency counselling protocols |
|
4.5 |
Therapeutic Program Development |
HQ / Remote |
2 |
2 |
1 |
2 |
Programme design resources |
|
4.6 |
Family Therapy and Support |
Counselling Rooms / Remote |
3 |
3 |
2 |
3 |
Family engagement tools |
|
4.7 |
Referrals and Collaboration with External Agencies |
HQ / Remote |
2 |
2 |
2 |
2 |
Agency referral directory |
|
4.8 |
Monitoring and Evaluation of Therapy Effectiveness |
HQ / Secure Remote Access |
2 |
2 |
1 |
2 |
Outcome measurement tools |
|
4.9 |
Case Documentation and Record-Keeping |
HQ / Secure Remote Access |
2 |
2 |
1 |
2 |
Secure document management system |
|
5.1 |
Client Intake & Assessment |
Service Centres / Remote |
3 |
3 |
2 |
3 |
Client intake system |
|
5.2 |
Case Management Planning |
HQ / Remote |
3 |
3 |
2 |
3 |
Care planning templates |
|
5.3 |
Coordination of Support Services |
HQ / Remote |
3 |
3 |
3 |
3 |
Service provider contact lists |
|
5.4 |
Monitoring & Follow-up |
Service Centres / Remote |
2 |
2 |
2 |
2 |
Follow-up tracking system |
|
5.5 |
Documentation & Reporting |
HQ / Secure Remote Access |
2 |
2 |
1 |
2 |
Reporting templates |
|
5.6 |
Client Discharge & Transition |
Service Centres / Remote |
2 |
2 |
2 |
2 |
Transition planning tools |
|
6.1 |
Client Information Collection |
HQ / Secure Remote Access |
2 |
2 |
1 |
2 |
Data capture forms |
|
6.2 |
Client Records Maintenance |
HQ / Secure Remote Access |
2 |
2 |
1 |
2 |
Records management system |
|
6.3 |
Confidentiality & Privacy |
HQ / Secure Remote Access |
1 |
1 |
1 |
1 |
Data protection controls |
|
6.4 |
Document Management |
HQ / Secure Remote Access |
2 |
2 |
1 |
2 |
Electronic document repository |
|
6.5 |
Record Retrieval & Access Control |
HQ / Secure Remote Access |
1 |
1 |
1 |
1 |
Role-based access controls |
|
6.6 |
Record Disposal |
HQ / Secure Processing Area |
1 |
1 |
0 |
1 |
Secure disposal procedures |
|
6.7 |
Compliance Monitoring |
HQ / Secure Remote Access |
1 |
1 |
1 |
1 |
Audit and compliance tracking tools |
|
7.1 |
Stakeholder Identification |
HQ / Remote |
2 |
2 |
2 |
2 |
Stakeholder database, contact lists |
|
7.2 |
Communication Planning |
HQ / Remote |
2 |
2 |
1 |
2 |
Communication plan templates |
|
7.3 |
Crisis Communication Execution |
Crisis Coordination Centre |
3 |
3 |
3 |
3 |
Emergency comms system, press release templates |
|
7.4 |
Internal Communications |
HQ / Remote |
2 |
2 |
2 |
2 |
Internal messaging platform |
|
7.5 |
External Communications |
HQ / Remote |
2 |
2 |
2 |
2 |
Media contacts, social media management tools |
|
7.6 |
Stakeholder Feedback Collection |
HQ / Remote |
1 |
1 |
1 |
1 |
Feedback forms, survey platforms |
|
7.7 |
Stakeholder Coordination |
HQ / Remote |
2 |
2 |
2 |
2 |
Collaboration tools |
|
7.8 |
Post-Crisis Communication Review |
HQ / Remote |
1 |
1 |
1 |
1 |
Reporting templates, review records |
|
8.1 |
Talent Acquisition & Recruitment |
HR Office / Remote |
2 |
2 |
1 |
2 |
Recruitment system, candidate database |
|
8.2 |
Staff Training & Development |
Training Rooms / Online |
2 |
2 |
1 |
2 |
Learning management system, training materials |
|
8.3 |
Performance Management & Appraisal |
HR Office / Remote |
2 |
2 |
1 |
2 |
Appraisal templates, staff performance data |
|
8.4 |
Succession Planning |
HQ / Remote |
1 |
1 |
1 |
1 |
Succession plans, key personnel list |
|
8.5 |
Employee Well-being & Support |
HQ / Remote |
2 |
2 |
1 |
2 |
Support platform, wellness materials |
|
8.6 |
Workforce Planning |
HQ / Remote |
1 |
1 |
1 |
1 |
Workforce database, planning tools |
|
9.1 |
Fundraising & Grant Applications |
HQ / Remote |
2 |
2 |
1 |
2 |
Fundraising system, grant templates |
|
9.2 |
Donor Management |
HQ / Remote |
2 |
2 |
1 |
2 |
Donor database |
|
9.3 |
Resource Allocation & Budgeting |
HQ / Remote |
2 |
2 |
1 |
2 |
Budgeting tools, allocation templates |
|
9.4 |
Financial Reporting & Accountability |
HQ / Remote |
2 |
2 |
1 |
2 |
Accounting software, reporting templates |
|
9.5 |
Partnership & Stakeholder Engagement |
HQ / Remote |
2 |
2 |
2 |
2 |
Partner contacts, engagement reports |
|
9.6 |
Emergency Fund Management |
HQ / Remote |
1 |
1 |
1 |
1 |
Emergency fund ledger, approval workflow |
|
10.1 |
Partnership Development |
HQ / Remote |
2 |
2 |
1 |
2 |
Partnership database |
|
10.2 |
Stakeholder Engagement |
HQ / Remote |
2 |
2 |
2 |
2 |
Stakeholder communication tools |
|
10.3 |
Community Outreach |
Field Sites / Remote |
3 |
3 |
2 |
3 |
Outreach materials |
|
10.4 |
Network Maintenance and Coordination |
HQ / Remote |
2 |
2 |
2 |
2 |
Network directories, collaboration tools |
|
10.5 |
Resource Sharing and Collaboration |
HQ / Remote |
2 |
2 |
1 |
2 |
Resource inventory database |
|
10.6 |
Partnership Monitoring and Evaluation |
HQ / Remote |
1 |
1 |
1 |
1 |
Monitoring templates, evaluation reports |
|
10.7 |
Conflict Resolution and Mediation |
HQ / Remote |
1 |
1 |
1 |
1 |
Mediation guides, logs |
|
11.1 |
Facility Management |
HQ / Sites / Remote |
3 |
3 |
1 |
2 |
Facility checklists, maintenance logs |
|
11.2 |
IT Systems Management |
HQ / Remote |
3 |
3 |
1 |
3 |
IT management software |
|
11.3 |
Telecommunication Services |
HQ / Remote |
2 |
2 |
2 |
2 |
Telephone system, VoIP setup |
|
11.4 |
Data Centre Management |
Data Centre / Remote |
3 |
3 |
1 |
3 |
Backup servers, monitoring tools |
|
11.5 |
Service Support and Vendor Management |
HQ / Remote |
2 |
2 |
1 |
2 |
Vendor contact lists, support tickets |
|
11.6 |
Business Continuity Planning for IT Infrastructure |
HQ / Remote |
2 |
2 |
1 |
2 |
IT continuity plans, recovery tools |
|
12.1 |
Compliance Monitoring |
HQ / Remote |
2 |
2 |
1 |
2 |
Audit and compliance tracking tools |
|
12.2 |
Regulatory Reporting |
HQ / Remote |
2 |
2 |
1 |
2 |
Reporting templates, submission records |
|
12.3 |
Governance Oversight |
HQ / Remote |
1 |
1 |
1 |
1 |
Governance dashboards, oversight documents |
|
12.4 |
Policy Development & Review |
HQ / Remote |
1 |
1 |
1 |
1 |
Policy templates |
|
12.5 |
Audit and Risk Management |
HQ / Remote |
2 |
2 |
1 |
2 |
Risk register, audit records |
The consolidated minimum resource requirements outlined in this chapter provide SHINE’s management with a clear and actionable reference for disaster preparedness and response planning.
By identifying the critical staff, equipment, and support mechanisms required for each Sub-CBF across all CBFs, SHINE can efficiently prioritise resources, allocate responsibilities, and implement contingency arrangements.
Adherence to these requirements will enhance SHINE’s operational resilience, mitigate the impact of disruptions on clients and stakeholders, and support the organisation’s commitment to delivering uninterrupted services during emergencies.
Management approval of this resource framework is therefore essential to ensure that SHINE is fully prepared to respond to crises in a structured, coordinated, and effective manner.

Implementing Business Continuity Management for Bandtree: A Practical Guide
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eBook 4: Consolidate and Report Your BCM Implementation |
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Minimum Resources Required During a Disaster for CBF-1 to CBF-12 |
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